Patient Access & Scheduling Specialist

Taurean White

***************@*****.*** 919-***-**** Raleigh, NC 27604

SUMMARY

Seasoned healthcare professional with 5 years of experience in patient coordination and administrative roles, seeking

a Patient Access Representative - Centralized Scheduling position. Expert in patient intake, scheduling, and financial

transactions, with a proven track record of enhancing patient care through efficient administrative support. Skilled in

verification processes, coordination of care, and maintaining accurate patient records, ready to contribute to a seamless

patient access experience.

WORK EXPERIENCE

Duke Urgent Care (South)

Patient Associate Aug 2022 – Feb 2025

• Check in patients and verify demographic data, ensuring accurate identification for each visit.

• Present and explain required forms to patients, securing necessary signatures in compliance with policy.

• Collect co-payments and manage account balances, maintaining petty cash and collection procedures.

Developed expertise in Medicare, Medicaid, and private insurance claim processes, ensuring that all claims were properly filed and followed up on to ensure timely payment.

Analyzed claim denials and worked with the billing department to resolve issues, ensuring accurate and prompt resubmission for payment approval.

• Prepare patient charts and handle administrative tasks for clinic operations, including opening and closing

procedures.

Duke Children’s Specialty Durham, NC

Patient Service Associate Oct 2021 - Aug 2022

• Managed patient check-in and check-out processes, ensuring efficient scheduling for new and return visits, and

maintained up-to-date appointment schedules considering medical staff availability.

• Handled financial transactions, collecting cash and credit card payments from patients in adherence to established

guidelines, and diligently reconciled clinic cash collections daily.

Maintained up-to-date knowledge of healthcare insurance policies, industry standards, and regulatory changes to ensure compliance and optimize claim approval rates.

• Coordinated communication effectively, providing phone coverage for incoming and internal calls, and facilitated

patient preparation and prompt attendance by making appointment reminder calls.

McKesson Biologics Cary, NC

Patient Care Coordinator Mar 2020 - Nov 2021

• Processed patient intakes and registrations, ensuring accurate and efficient entry into the healthcare system.

• Collaborated with healthcare providers and specialists to coordinate patient appointments and treatment plans,

enhancing patient care and support.

• Educated patients on service options and medication instructions, contributing to informed decision-making and

adherence to personalized treatment plans.

Trial Card Raleigh, NC

Reimbursement Specialist Mar 2019 - Mar 2020

• Conducted thorough verification of patient eligibility and coverage for medications, ensuring comprehensive

understanding of payer-specific information for reimbursement processes.

• Facilitated access to medication by managing prior authorizations and appeals, and by identifying alternate funding

sources through meticulous research and screening for patient assistance programs.

• Streamlined referral and re-enrollment procedures, including initiation of intake and verification of benefits, while

maintaining precise documentation for claim adjustments and prompt follow-up on reimbursement inquiries.

EDUCATION

Wake Technical Community College

Bacherlor’s of Art, Business Administration

2005

Shades of Purple Healthcare Training Institute

Certification, Medical Assistant

Jun 2023

SKILLS

Clerical

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