Efficient Dispatcher with Multitasking Expertise
Resume:
Jennifer Katsikos
Big Rapids, MI *****
********.********@******.***
Professional Summary
Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem- solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Work Experience
Dispatcher/Customer Service
White & Williams-Asheville, NC
November 2023 to August 2025
• Scheduled all service calls and forwarded sales leads coming from techs to sales manager.
• Ensured all work orders were closed in a timely manner.
• Made sure the type of call is matched with the qualifications of the tech.
• Maintain filing system with estimates, pricing, and competitive reports.
• Completed daily confirmation calls for next day appointments.
• Completed calls informing customers of yearly service agreements renewals. Dispatcher
All Hours Emergency Plumbing, LLC-Orange Park, FL
August 2020 to October 2023
• Acted as a dispatcher to ten plumbing technicians including monitoring daily trip records and travel logs.
• Acquired time sheets for all personnel assisting in payroll generation.
• Collected and processed all current and new hire paperwork including confidential information.
• Answered an average of 50 calls per day by addressing customer inquiries.
• Provided customers with an eta of their parts being delivered, and scheduling their service appt. in a timely manner.
Office Dispatcher
Air to Air Inc-Jacksonville, FL
January 2019 to July 2020
· Kept detailed and updated records of calls in physical and electronic databases.
· Monitored dispatch board and adjusted call priorities regularly based on caller needs.
· Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
· Answered customer requests with information about product availability, shipping information and status updates.
· Supervised driver dispatching, route planning and vehicle tracking for over 20 hvac technician drivers. Receptionist/scheduling Assistant
Ritz Carlton Hotel-Amelia Island, FL
January 2018 to April 2019
· Answered 50 to 100 telephone calls per day fielding inquiries from clients, vendors and various other callers seeking information.
· Organized and scheduled office meetings for a team of 25, effectively accommodating hectic schedules.
· Oversees inventory activities, including materials monitoring, supply restocking. Account Representative
Mission Hospital Regional Medical Center-Asheville, NC January 2012 to February 2018
· Received and processed client payments, and updated accounts.
· Reviewed accounts for delinquencies and other ongoing issues.
· Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
· Processed income verification applications for financial assistance with medical bills.
· Processed proof of income letters, documented their applications through the hospitals database.
· Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Education
Arts (Associate)
Daytona State College-South Daytona, FL
May 2006 to May 2006
High School Diploma
Saint John Lutheran High School-Ocala, FL
May 2000 to May 2000
Associate's degree
High school diploma or GED
Skills
• HVAC
• Computer skills
• Customer relationship management
• Hospital experience
• Team management
• Administrative experience
• Filing
• Communication skills
• Data entry
• Proofreading
• Relationship management
• Office experience
• Databases
• Dispatching
• Driving
• Accounting
• Phone etiquette
• Plumbing
• Front desk
• Microsoft Office
• Organizational skills
• Training & development
• Restaurant experience
Certifications and Licenses
Driver's License
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