Customer Service & Collections Professional
Resume:
Ashley Jordan
**** **** ******* ** ******* Az ***15
***************@*****.***
Objective
To build my knowledge in customer service and to add experience to what I have already acquired and also bringing my organization, communication, and listening skills to the company. Skills & Accomplishments
Customer Relations:
• Have adhered to past employers’ standards for customer service and have received excellent performance reviews from supervisors.
• Able to greet customers with a friendly smile and upbeat attitude.
• Can answer questions related to products, payment, and store policies, or escalate the question to store manager as needed.
Retail:
• Familiar with point-of-sale systems, scanners, and related software. Can quickly learn new products and procedures.
• Was required to ask about enrolling customers in a free rewards program while working at Premier Credit. Met all quarterly goals set by management for enrollment. Transactions:
• Can safely and professionally handle cash, credit, and check transactions.
• Have been previously trained in spotting counterfeit bills and credit cards. Work History
IU HOSPITAL Indianapolis, IN
Customer Service
May 2021-August 2024
Receive incoming calls regarding patient refund checks being reissued or giving status updates. Research files for missing payments. Upload images of incoming faxed/emailed documents for patient records.
INDIANA DEPT OF REVENUE Indianapolis, IN
Field Rep (Collections Dept.)
October 2016 May 2021
Process tax cases for individual taxes and high priority tax cases. Perform skip tracing. Also fax or mail out needed tax forms to individuals and collect and process tax payments. PREMIER CREDIT Indianapolis, IN
September 2014-January 2015
Bill Collector
Work as a bill collector. Assisted and processed with bill payments. Also performed and monitored skip tracing.
STERICYCLE Indianapolis, IN
February 2013 – October 2013
Customer Service Representative
Collaborated on a team and assisted with reimbursements and recalls on dehumidifiers. Assisted with inbound and outbound calls in a call center setting. XEROX Beech Grove, IN
October 2011 – December 2012
Insurance agent
Enrolled patients into a Medicare policy. Logged and documented customer calls and assisted with inbound and outbound calls in a call center setting. PROGARD Indianapolis, IN
April 2011-August 2011
Receptionist
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Assisted with faxing and copying
Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Education
ARSENAL TECH HIGH SCHOOL June 2003
High School Diploma
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