Customer Support Specialist with PM Experience

Arthur Williamson

Florence 843-***-**** ********************@*****.*** Customer Support Specialist

SUMMARY

Dynamic and results-driven professional with a proven track record in customer communication, problem resolution, and compliance support. Adept at leading teams and managing time effectively to achieve organizational goals. Skilled in leveraging computerized systems to streamline workflows and enhance operational efficiency. Passionate about delivering exceptional customer education and fostering long-term client relationships.

EXPERIENCE

Manufacturing Associate Honda 05/2025 to Present Operated computerized systems and automated dialers to produce gas tanks for ATVs, consistently surpassing daily production quotas.

Conducted meticulous audit logs and verified accuracy, ensuring compliance with stringent manufacturing standards. Spearheaded workflow enhancements through precise order entry and demographic verification, driving production efficiency. Sales Associate Food Lion 11/2024 to 05/2025

Delivered outstanding customer service by addressing concerns promptly and effectively, boosting customer satisfaction. Executed innovative sales strategies and ensured compliance, contributing to the consistent achievement of monthly sales targets.

Designed and implemented engaging merchandising strategies, creating visually appealing displays and ensuring accurate order entry.

Senior Product Owner/Project Manager ACS Technologies 05/2022 to 11/2024 Established robust project management protocols utilizing advanced computerized systems for resource optimization and compliance support.

Fostered seamless interdepartmental collaboration through effective communication, resolving concerns, and coordinating project lifecycles.

Streamlined problem resolution processes, leveraging tools like automated dialers and JIRA to enhance tracking and efficiency. Certified Product Owner/Project Manager ACS Technologies 01/2019 to 05/2022 Designed and executed strategic initiatives to enhance customer communication, integrating demographic verification into product developments.

Championed continuous improvement in computerized systems applications, driving customer education and feature development.

Led compliance support efforts, refining feature designs and addressing technical challenges to meet client needs. Quality Assurance Tech/Team Leader ACS Technologies 02/2015 to 01/2019 Directed a high-performing team to maintain optimal computerized system performance, conducting thorough compliance audits.

Mentored team members to elevate customer communication standards, enhancing overall problem resolution capabilities. Pioneered technological advancements in automated dialer systems, significantly improving operational efficiency. Customer Support Representative ACS Technologies 11/2005 to 02/2015 Delivered proactive and personalized customer communication, resolving issues to improve satisfaction and loyalty. Applied rigorous compliance support procedures during customer interactions, ensuring accurate demographic verification. Successfully upsold additional software features, enhancing customer education and driving retention. EDUCATION

Bachelor of Business Administration Francis Marion University Present to Present SKILLS

Leadership Time Management Communication

Customer Communication Problem Resolution Compliance Support