Server
Resume:
Angela Pileggi
Boynton Beach, FL *****
***********@******.***
Professional Summary
Accomplished server, bartender, and manager with 15 years of experience in upscale casual restaurants, bars, and casual dining establishments. Proven skills in customer service, menu knowledge, and cash handling. Possesses certifications in food handling and hospitality. Seeking a role that leverages my expertise in telephone sales and hospitality. I am confident in my ability to understand individuals needs and direct them to the option that suits their needs. I love working with people and creating the trust that’s needed to close a deal.
Authorized to work in the US for any employer
Work Experience
Server
Big Time Restaurant Group-West Palm Beach, FL
March 2024 to Present
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 4-9 tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Implemented upselling techniques resulting in an increase in average check Server/Bartender
Olive Garden-Boynton Beach, FL
January 2022 to March 2024
• Provided exceptional customer service by taking and delivering accurate food and drink orders in a timely manner
• Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Managed cash transactions accurately and efficiently while adhering to company cash-handling procedures
• Created a welcoming atmosphere for guests by engaging in friendly conversation and providing personalized service
• Assisted in inventory management by monitoring stock levels of alcohol, mixers, garnishes, and other bar supplies
• Executed opening/closing duties including setting up/breaking down the bar area, restocking supplies, cleaning glassware, etc
• Pre-bussing and making sure guests have everything they need to enjoy there experience Assistant General Manager/ Server
Howley's-West Palm Beach, FL
February 2009 to December 2016
• Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service
• Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction
• Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards
• Implemented cost-saving measures such as optimizing food ordering processes and reducing waste
• Resolved customer complaints promptly and effectively by addressing concerns with empathy while upholding company policies
• Developed strong relationships with repeat customers through personalized interactions resulting in increased customer loyalty
• Analyzed financial reports including sales data, labor costs, and expenses to identify opportunities for improvement
Server/Bartender
Anthony's Coal Fired Pizza-Delray Beach, FL
June 2008 to 2010
Working as a team, opening and closing the restaurant, menu knowledge and knowing how to make all specialty cocktails.
Education
Some college
Skills
• Banquet Experience
• Kitchen Management Experience
• Restaurant experience
• Kitchen Experience
• Heavy lifting
• Profit & Loss
• Food Service
• Hospitality
• Serving Experience
• Inventory Control
• Cash register
• Host/Hostess
• Restaurant Experience
• Shift Management
• Shift management
• Cash handling
• POS
• Food Safety
• Cash Handling
• Fine dining experience
• Serving
• Bartending
• Customer service
• Upselling
• Restaurant Management
• Assistant Manager Experience
• Culinary Experience
• Food handling
• Wine knowledge
• Labor Cost Analysis
Certifications and Licenses
ServSafe
Food Handler Certification
Contact this candidate