Clinic Clerk & Front Office Specialist

JASMIN Rohrman ***************@*****.***. 469-***-****

Clinic Clerk Front Office Patient Support

SUMMARY

Reliable and organized Clinic Clerk with experience supporting daily clinic operations, managing patient intake, performing accurate data entry, and providing high-quality customer service. Skilled in handling front-desk duties, organizing medical records, scheduling, and using common healthcare software systems. Known for maintaining professionalism, patient privacy, and a smooth workflow in fast-paced environments.

CORE SKILLS

• Patient Intake & Check-In/Out

• Appointment Scheduling

• EMR Data Entry & Chart Updating

• Front Office Administration

• Phone & Email Correspondence

• Medical Record Filing (Digital & Paper)

• Insurance Verification (Basic)

• Customer Service & Problem Resolution

• Multitasking & Time Management

• HIPAA Compliance

Software & Applications:

AthenaHealth, WebPT, EPIC, Kareo, Outlook, Google Workspace, Microsoft Office (Word, Excel)

PROFESSIONAL EXPERIENCE

Clinic Clerk / Front Office Assistant

- Managed front-desk operations including patient check-in/out, appointment scheduling, and verifying demographics.

- Entered patient data, treatment notes, and insurance information into EMR systems with accuracy.

- Prepared patient charts, filed medical records, and ensured proper documentation for daily patient flow.

- Answered high-volume phone lines, handled appointment requests, and coordinated follow-up calls.

- Assisted therapists/clinicians by updating schedules, retrieving patient files, and preparing treatment rooms as needed.

- Processed co-payments and maintained organized logs for billing staff.

- Ensured compliance with HIPAA standards and maintained confidentiality of all patient records. Physical Therapy Aide

- Assisted therapists with patient positioning, warm-up exercises, and treatment prep.

- Cleaned, sanitized, and restocked treatment areas to maintain clinic safety.

- Transported patients and supported clinical workflow during busy hours.

- Updated patient progress notes and supported administrative tasks when needed. Customer Service Representative

- Provided exceptional service to customers in fast-paced environments.

- Performed data entry, processed transactions, and resolved customer inquiries.

- Strengthened communication, multitasking, and organizational skills.

EDUCATION

High School Diploma

CERTIFICATIONS

CPR/AED Certified

First Aid

HIPAA Training

STRENGTHS

• Professional and friendly

• Strong attention to detail

• Accurate and fast data entry

• Excellent communication skills

• Dependable and organized

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