Bottle Service Server with 8+ Years Experience

Vanessa Coke

Tulsa Remote Alum Indianapolis Remote

918-***-**** **************@*****.***

Profile

Healthcare-savvy sales strategist with a track record of driving revenue, shaping customer experience, and solving complex client challenges. Skilled at high-ticket sales, customer service, and SaaS/CRM systems, with experience serving high-empathy, high-complexity populations. Known for closing six-figure pipelines, partnering with executives, and delivering measurable results in fast-paced, mission-driven environments. Known for troubleshooting technical and process issues, documenting workflows, and resolving user inquiries. Experience working with digital platforms, remote communication systems, and ticket-based environments. Now seeking to apply these transferable skills in IT support and service desk roles, bringing strong communication, problem-solving, and system-level thinking. Professional Experience

Prelude Founding Sales Strategist (SaaS Startup – Deathcare)

● Closed $45K in 2 weeks as only appointment setter by providing tailored solutions to seniors and families navigating grief, cognitive decline, and end-of-life decisions.

● Built outbound scripts, cadence, and messaging to effectively communicate sensitive healthcare solutions, increasing trust and engagement.

● Collaborated directly with the CEO; invited into executive strategy and marketing discussions.

● Conducted voice-of-customer research informing pivot from B2C to B2B partnerships.

● Served as on-camera talent, embodying a modern, compassionate brand image. Healthpreneur® Sales Strategy (Enterprise)

● Generated $27K in 24 hours by matching high-value clients with tailored healthcare-adjacent solutions.

● Closed $25K+ from cold leads prior to CRM implementation.

● Built manual tracking systems during CRM outages, preserving data continuity and enabling 20% faster follow-up.

● Provided actionable insights shaping onboarding and sales processes.

● Partnered with CEO and Marketing to refine messaging and select tech stack for optimized client engagement.

REI Accelerator Sales Strategy

● Revived a 4-month dormant lead, closing $11.8K in 3 days despite poor-quality prospects.

● First to master Aloware power dialer; increased outbound calls by 50%, trained leadership on workflow optimizations.

● Recommended centralized reporting to improve transparency and reduce errors; leadership did not implement, resulting in continued inaccurate metrics.

● Demonstrated ownership, solution-orientation, and proactive problem-solving under pressure.

Hunger Free Oklahoma Founding Customer Service Representative

● Selected as 1 of 4 agents supporting Oklahoma’s first statewide Summer EBT program, managing 92,356+ child cases and issuing 59,000+ EBT cards, totaling $11M+ in benefits.

● Tracked cases in Salesforce, escalated trends, and flagged recurring system issues to leadership.

● Maintained 98% QA accuracy while navigating high-volume, evolving workflows.

● Provided empathetic front-line communication for vulnerable families. CX Loyalty Help Desk Travel Agent/ Quality Assurance

● Manage high-volume inbound calls from Chase credit card clients, troubleshooting booking issues, technical systems question, and procedural concerts using Worldspan and proprietary systems

● Maintained a top-tier QA performance of 97%, ensuring compliance, accuracy, and customer satisfaction on complex transactions

● Promoted to specialized QA team for auditing escalated and high-complexity cases, optimizing agent workflows and identifying process improvements

● Documented technical resolution, contributed to internal knowledge base, and supported training initiatives for new agents.

● Collaborated with peers to organize QA tracking sheets, identifying team strengths and prioritizing tasks for efficiency.

Education

● Harvard University — Certified Resilient Leadership

● High Plains Technical College — Licensed Practical Nurse (LPN)

● Oaksterdam University — Certified Cannabis Business Skills

● Consultative Sales Medical-Adjacent Sales High-Ticket Sales

● SaaS & CRM (Salesforce, HubSpot) Outreach Automation

● Pipeline Management Territory & Stakeholder Management

● Process Optimization Multi-Channel Outreach

● Voice-of-Customer Research Client Retention

● Clinical Communication Empathy & Relationship Building

● Metrics-Driven Execution Data Tracking & Reporting Achievements

● Tulsa Remote — Selected from a national pool; awarded $10K relocation grant.

● Mogul Initiative — Finalist in women-in-tech Social Justice accelerator.

● Tulsa Idea Challenge — Co-created “Patriarchy Pocket” concept featured in Harvard entrepreneurship study.

● Build in Tulsa Venture Pitch — Early AI Healthcare Grants App accepted into European investor accelerator.

● The Idea Accelerator Summer 2024 — Accepted into cohort for Virtual Reality pitch competition; partnered with Heartland Forward, Ford Philanthropy, and George Kaiser Family Foundation.

● NewU Program — Selected for competitive leadership and professional development program.

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