Administrative Support & Operations Coordinator
Resume:
Alissa Robinson
Versatile and flexible employee with excellent workplace communication. ( willing to relocate )
Eden Prairie, MN 55344
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Professional Summary
• Mental illess: 4+ years
• High behavior: less than 2 years
• Physical disability: 4+ years
• Brazing: cooling and heating units 1.5 years
• Painting: commercial and residential 2 years
• Pet care ( personal ) 8+ years
• Professional driving 6+ years
• Call center 2 years
• Call center operations 1 year
• Retail/E-commerce 7 years
• Sales 3 years
• Childcare 4+ years
• Deaf studies 2 years
• Indoor Agriculture 2 years
Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Sevitahealth-Richfield, MN
July 2024 to Present
Caregiver/Personal Assistant
NA-Blaine, MN
October 2022 to Present
My role as a caregiver is to provide assistance only when necessary to maintain a independent living environment for my client.
• Bathing and grooming
• Laundry and helping with dressing
• Food shopping and prep
• Light housekeeping
• Managing medications
• Transportation
• Mobility assistance
• Companionship and emotional support
• Communicating with doctors and monitoring medications Brazer/Assembler
nVent-Anoka, MN
October 2022 to Present
As a braze welder I perform brazing operations using a gas torch. I assemble components according to schematics and specifications.
DSP (Direct Support Professional)
K-Rhema LLC-Chaska, MN
March 2022 to August 2023
In my role as a Direct Support Professional (DSP), I play a crucial role in providing compassionate care and support to individuals with diverse needs. My responsibilities encompass a wide range of duties, including:
• Personal Care: I assist individuals with their daily personal care routines, including bathing, dressing, grooming, and toileting, ensuring their comfort and well-being.
• Medication Management: I administer medications as prescribed and diligently monitor individuals to ensure they follow their medical treatment plans.
• Safety and Supervision: I maintain a watchful eye on individuals, offering constant supervision and assistance as necessary to ensure their safety.
• Meal Preparation: I plan and prepare nutritious meals that align with dietary requirements and individual preferences, promoting overall health.
• Transportation: I assist with transportation to medical appointments, community activities, and other outings, enabling individuals to engage in enriching experiences.
• Skill Development: I implement and document individualized skill development plans, fostering growth in areas such as communication, socialization, and problem-solving.
• Behavioral Support: I provide support and intervention strategies to manage challenging behaviors and create a positive, nurturing environment.
• Housekeeping: I maintain a clean and organized living environment, including light housekeeping tasks, to ensure a comfortable and hygienic space.
• Documentation: I keep meticulous records of daily activities, progress, and any changes in an individual's health or behavior, ensuring accurate reporting.
• Advocacy: I act as a passionate advocate for individuals, ensuring their rights and preferences are respected while facilitating access to essential services and resources.
• Team Collaboration: I collaborate effectively with healthcare professionals, family members, and support teams to deliver comprehensive and holistic care.
• Crisis Management: I am prepared to respond calmly and effectively to emergency situations, following established protocols to ensure individuals' safety.
• Emotional Support: I offer emotional support, companionship, and encouragement to enhance the quality of life for the individuals I serve.
• Adaptability: I demonstrate flexibility and adaptability to meet the changing needs and preferences of the individuals under my care.
• Compliance: I adhere to all relevant regulations, policies, and ethical standards within the field of direct support, maintaining the highest standards of professionalism and integrity. In my role as a DSP, I make a significant difference in the lives of those I support, fostering their independence and well-being while promoting a safe and nurturing environment. Retail Merchandiser
SAS Retail Services-Marquette, MI
May 2022 to September 2022
As a reset merchandiser my responsibilities were to assess and adjust Walmart store inventory levels and product displays. Other duties included submitting inventory reports, clearing any unwanted products from displays, monitoring sales performances of products, and setting up new displays for a wide range of products.
Delivery Driver
Domino's-Marquette, MI
December 2020 to September 2022
I delivered pizzas, answered calls, and assisted with in-shop duties such as oven work and cleaning. Ecommerce Personal Shopper
Walmart-Marquette, MI
April 2022 to May 2022
As an e-commerce personal shopper I picked pre-ordered customer merchandise off of store displays using a handheld scanner and staged the specific order in time designated areas. When the costumer arrives, I summarize orders, advise of any substitutions, unavailable items, and ask for a signature to finalize order. I loaded the vehicle, and maintained an out going attitude for maximum customer service. I also answered incoming calls to resolve any issues with orders. Sales Associate
Attitude Wellness-Negaunee, MI
November 2020 to March 2022
As a sales associate for Attitude Wellness I would inform the manager of customer complaints and operational issues, share firsthand experiences of products to address customer concerns, offer suggestions to customers, answer questions, handle products and showcase products being sold. I also provided customer and sales service by phone and email. Delivery Driver
DELIVERY DRIVERS INC (Spark-Walmart)-Waco, TX
August 2019 to May 2021
Spark was a new grocery delivery service that Walmart created. As an independent contractor for Spark, I used my smart phone device to navigate to each store that I had a delivery for. Each store has a 10 mile delivery maximum. Once I arrived at the store, I load up the customers grocery's. Next, I input the customers address into my navigation. Upon arrival I call the customer with the number they have provided to the store. Then I have them E-sign on the Spark app on my device and unload their grocery's to their preferred door step. Its a fairly simple and fast pace job. Online pickup
Lowe's-Marquette County, MI
September 2020 to November 2020
As an online pickup associate for Lowe’s my duty was to ensure all orders are placed correctly, print out order tickets, call customers to ensure correct products and/or let customers know products were out of stock, pick customers products off store shelves, package products for shipping or pickup, and ensure exceptional customer service. Aside from my online duties, I would help the service desk and cashiers if they needed extra registers open at checkout.
Jimmy Johns Delivery Driver
Jimmy John's Sandwiches-Waco, TX
October 2019 to September 2020
As a driver I was responsible for delivering sandwiches to customers in a 5 min radius from the store located on Baylor University campus. Drivers check all delivery orders to ensure accuracy and quality. I then delivered the orders in a professional and courteous manner. While there are no deliveries, I helped with in-shop responsibilities such as making sandwiches, cleaning the store, and operating the register. Ecommerce Personal Shopper
Walmart-Hewitt, TX
June 2019 to September 2020
As an e-commerce personal shopper I picked pre-ordered customer merchandise off of store displays using a handheld scanner and staged the specific order in time designated areas. When the costumer arrives, I summarize orders, advise of any substitutions, unavailable items, and ask for a signature to finalize order. I loaded the vehicle, and maintained an out going attitude for maximum customer service. I also answered incoming calls to resolve any issues with orders. Favor Runner
Favor Delivery-Waco, TX
October 2018 to September 2020
As an independent contractor for Favor I received orders via the favor runner app, picked up items or food, and navigated to the customers location. Other duties included verifying orders, quality control, and practicing safe driving.
Retention and collection specialist
RCH CABLE-Waco, TX
March 2019 to May 2019
Using a GPS, I traveled to customers homes for payment and equipment pickup. I provided in-person customer service for a better experience with the company RCH Cable represents. Operations Specialist
Paramount Recovery Systems-Waco, TX
November 2018 to April 2019
As an operations specialist for PRS my responsibilities include, data entry through Eoscar for credit reporting, data entry through a collections program called Tiger, processing and printing medical itemized statements for multiply clients, answering inbound calls, assisting consumers with bill questions, sorting and processing dispute letters via email, fax, and mail. I also trained new employees on Eoscar, and maintain a positive attitude and relationship with employees in work environment. Residential and Commercial Painter
A.M Painting of Princeton-Princeton, MN
July 2018 to November 2018
While working with A.M Painting, my duties included: painting, sanding, varnishing, sealing, and finishing walls and wooden structures such as, stairs, windows, furniture and cabinets. The job required use of latter's and dolly's for heavy objects. I also used an electronic lift for commercial jobs. Customer Service Representative
Allegro credit-Waco, TX
March 2018 to July 2018
I worked as a CSR for allegro credit/alwell financing. I took inbound calls, and occasionally worked on an automatic dialer making outbound calls. My duties included taking payments on consumer loans, technical support, obtain consumer information, answering financial questions, accomplish sales, customer support, and data entry.
Debt Collector
Paramount Recovery Systems-Waco, TX
September 2016 to July 2018
Took inbound calls, made outbound calls using automatic dialing, negotiated debts, provided great customer service, documented accounts, edited accounts, set goals for customers, and made daily debt reports.
Sales Associate
Trade Home Shoes-Blaine, MN
September 2015 to May 2016
Sales Associate-
Job duties: Greet customers, answer customer questions, used 5 step sales plan, operated standard cash register and computer programs, took payment via cash, card and check, maintained store cleanliness, organized and stocked merchandise, measured customer shoe size, fit shoes accordingly, up-sold products, created display's, counted till, and assisted with closing process. Cashier/Customer Service
Menards Inc.-Blaine, MN
March 2014 to September 2014
As a cashier I operated standard cash register and computer programs, took payments via card, check, and cash, maintained a clean workplace, returned merchandise, greeted customers, organized store shelves, answered customer questions, guided customers throughout store, stocked shelves and pulled old stock, attended weekly staff meetings, and maintained a positive attitude. Education
Indoor Agriculture (Some college)
Northern Michigan University-Marquette, MI
August 2020 to May 2022
High school education (High school or equivalent)
Paladin Career and Technical High School-Blaine, MN 2015 to 2016
Skills
• Mac OS
• Customer Service
• Debt collection
• Invoice dispute resolution
• Experience with individuals with mental health conditions
• Planograms
• Pet care
• Assembly
• CaseWare
• Working with people with disabilities
• Managing accounting teams - Largest accounting team managed (11-20 members)
• Memory care
• Productivity software
• Proofreading
• Journal entries
• Route driving
• Databases
• Invoice data entry
• Customer relationship building
• Cash flow statement preparation
• Attendance data entry
• Financial compliance reporting
• Expense report data entry
• Payroll tax returns
• Budgeting
• Autism spectrum disorders support
• Conflict management
• Editing
• Medical collection
• Zoom
• Salesforce Cloud
• Call Center expericance
• Account management
• Time management
• Infant care
• Medical terminology
• Attention to detail
• Quality control
• Word
• Memory care unit experience
• HIPAA
• Technical Proficiency
• General ledger accounting
• Task prioritization
• First aid
• Telemarketing
• Childcare
• Upselling
• Budget reports
• Performance Reporting
• Handling account queries
• Balance sheet creation
• Telecommunication
• Paychex
• Administrative experience
• Supervising experience
• Health information management
• ADP
• Microsoft Excel
• Sales tax return preparation
• Customer retention
• Purchase order data entry
• Client relationship development
• iOS
• Order processing
• Financial reporting process management - Largest number of financial reporting processes managed
(3-5 processes)
• Customer service
• Financial audit support
• Payroll data entry
• Medical records
• Sales order data entry
• Bookkeeping
• Data Entry
• Brazing
• Microsoft Outlook
• Office experience
• Grammar Experience
• Experience with individuals with neurodevelopmental disorders
• Cooking
• Customer data entry
• Typing
• Android
• E-Commerce
• Managing customer accounts
• Documentation
• Cold calling
• Analysis skills
• Wave Accounting
• Windows
• Sales
• Customer payment reminders
• Computer Literacy
• Delivery driver experience
• Spark
• Accounting support - Accounting support experience (3-5 years)
• Inventory data entry
• Cash handling
• Research
• Writing skills
• General ledger data entry
• Manual payroll processing
• Vendor data entry
• Google Workspace
• HIPAA compliance management
• Payroll processing
• Microsoft Dynamics
• Communication skills
• Negotiation
• Inventory management
• Financial statement analysis
• Assisting with ADLs
• Communication platforms
• Stocking
• Nannying
• Working with people with developmental disabilities Languages
• American Sign Language - Beginner
Certifications and Licenses
First Aid Certification
Driver's License
AED Certification
Additional Information
References available upon request
Contact this candidate