Reliable Customer Service & Cleaning Professional
Resume:
Spring Hitchings
Cambridge, OH *****
*************@*****.***
Willing to relocate to: Cambridge, OH
Work Experience
Housekeeper/Laundry
Hickory Recovery Network-Cambridge, OH
September 2025 to Present
• Maintained cleanliness and tidiness of assigned offices and patients rooms
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure patient satisfaction
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
Merchandiser
SHIFTSMART/CIRCLE K-Ohio
January 2022 to Present
Clean stores and stock and rotate coolers
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction CSR/Cashier
Circle K-Cambridge, OH
January 2024 to October 2025
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Performed opening/closing duties including counting money in the register before/after shifts
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Driver
Creno's Pizza-Cambridge, OH
June 2023 to December 2023
Very good at driving, it just didn't work out and could explain more in person! Housekeeper, Maid
Quality Inn and Suites-Cambridge, OH
September 2021 to January 2023
• Implemented efficient cleaning procedures and quality control measures to maintain high standards of cleanliness throughout the hotel
• Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste and reduce costs by XX%
• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
• Developed work schedules for housekeeping team, balancing workload distribution to ensure timely completion of tasks
• Collaborated with other departments such as front desk and maintenance to address guest requests or resolve issues promptly
• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and identify areas for improvement
• Implemented eco-friendly practices in housekeeping operations, including the use of environmentally friendly cleaning products
• Maintained accurate records of room occupancy rates, linen inventory, and maintenance requests for reporting purposes
• Assisted in budget planning by providing insights on staffing needs, equipment upgrades, and necessary supplies for the department
• Resolved guest complaints related to housekeeping services in a professional manner while maintaining positive relationships with guests
• Coordinated deep-cleaning projects during low occupancy periods to refresh guest rooms and maintain overall cleanliness standards
• Maintained open lines of communication with other departments to ensure smooth coordination of daily operations
• Created detailed cleaning schedules based on occupancy rates and special events
• Monitored employee performance through regular inspections and provided coaching when necessary
• Responded promptly to guest inquiries or concerns regarding housekeeping services
• Participated actively in staff meetings to discuss operational updates or changes in procedures
• Collaborated with front desk staff to prioritize room assignments based on guest preferences or special requests
Gas Station Attendant/Cashier
Sunoco-Cambridge, OH
September 2020 to July 2022
Ran register and gas pumps, stocked coolers, did inventory, lottery, opened and closed the store. Direct Care Staff
Belden Village Healthcare-North Canton, OH
April 2016 to September 2020
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and personal growth
• Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
• Implemented individualized care plans based on each person's unique needs and goals
• Monitored vital signs regularly to ensure the health and stability of individuals under care
• Supported individuals in participating in recreational activities, promoting socialization and community integration
• Closely collaborated with healthcare professionals to coordinate medical appointments and follow-up care for individuals
• Maintained accurate records of daily activities, progress notes, incident reports, and other documentation required by regulatory agencies
• Fostered positive relationships with families/guardians through regular communication regarding individual progress and updates on any significant events or changes in condition
• Attended training sessions regularly to enhance knowledge of best practices in direct care services for diverse populations
Direct Care Worker
LEEDA SERVICES-Massillon, OH
June 2002 to August 2007
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Supported individuals in participating in community outings and social activities to enhance their integration into society
• Maintained accurate records of client progress, behaviors, incidents, and medication administration for documentation purposes
• Collaborated with a multidisciplinary team including doctors, nurses, therapists, and family members to ensure comprehensive care
• Responded promptly to emergencies or crisis situations by following established protocols to ensure the safety of clients
• Ensured proper hygiene practices were followed by assisting with toileting routines and maintaining cleanliness of living spaces
• Participated actively in staff meetings providing input on improving service delivery methods
• Fostered effective communication between staff members regarding updates on client progress or changes in routines/protocols
• Provided transportation assistance for clients to attend medical appointments, community outings, or social events
• Demonstrated patience, compassion, and understanding when working with individuals who may exhibit difficult behaviors
• Supported individuals in developing independent living skills such as cooking, cleaning, budgeting, and personal hygiene
• Maintained a clean and organized living environment for clients by performing light housekeeping duties as needed
• Aided individuals with physical disabilities in mobility tasks such as transferring from bed to wheelchair or using assistive devices
Education
Forensic Science (Some College)
University of Phoenix-Online Campus-Massillon, OH
May 2006 to June 2007
High school diploma or GED
Skills
• Time Management
• Manual transmission
• Food Preparation (10+ years)
• 24/7 scheduling
• Patient Care (10+ years)
• Cleaning Experience (10+ years)
• Patient service
• Patient monitoring
• Alzheimer's Care (6 years)
• Mechanical knowledge
• Mobile devices
• Laundry (10+ years)
• Tax experience
• Vital Signs
• Intake
• Microsoft Office
• Accounting software (8 years)
• Marketing
• Detailing
• Call center
• Cosmetology
• Leadership
• Sanitation (10+ years)
• Janitorial experience (10+ years)
• Driving
• Phone etiquette
• Recruiting
• Social media management
• Animal restraint
• Meal Preparation
• Senior Care (6 years)
• Benefits administration
• Cooking (10+ years)
• Kitchen Experience (10+ years)
• Retail Sales
• Social media marketing
• Workplace health and safety regulatory compliance
• Cost accounting
• Computer skills (10+ years)
• Accounting (8 years)
• Home Care (10+ years)
• Typing
• Dementia Care (6 years)
• Commercial Cleaning
• Group home
• Debits & credits (10+ years)
• Industrial cleaning (10+ years)
• Cash Handling (10+ years)
• Manufacturing
• Delivery driver experience
• Maintenance (10+ years)
• Customer service
• Planograms (10+ years)
• Cashiering (10+ years)
• Hospital Experience (5 years)
• Residential Cleaning (10+ years)
• Commercial driving
• Custodial Experience (10+ years)
• Ethernet
• Dog handling (10+ years)
• Accounts payable (10+ years)
• Communication skills (10+ years)
• Caregiving (10+ years)
• English
• Warehouse experience
• Quality control
• Clerical experience
Certifications and Licenses
Driver's License
January 2021 to June 2024
CPR Certification
Certified Home Health Aide
Class D
Non-CDL Class C
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