Experienced Office Manager / Administrative Specialist
Resume:
Gretchen Lerche
Experienced Office Manager/Administrative Assistant of Operations
Deer Park, TX 77536 **********@*****.***
Skills:
Operations
Executive Support
Event Planning
Order, Data and Document Management
Tech Savvy - SAP, Oracle, Concur, Power BI, MS Office Suite, including Word, Power Point, Publisher, Excel, Edge, SharePoint, Web Ex, TEAMS, Google Docs and Salesforce
Billing, Invoicing, Payroll
Travel Arrangements
Exceptional Communication and Customer Service
Work Experience
Video Hearing Reporter/ Independent Contractor
StratComm, Inc./ Social Security Administration Office of Disability and Review - Houston, TX March 2023 to Present
•Hearing Reporter/Administrative Assistant
•Transcribe testimony for Social Security Disability
•Support attorneys and judges.
•Highly confidential Data Entry into federal government program as well as audio recording of hearing for government, federal judges, attorneys Medical and Vocational Experts.
Administrative Assistant
Search Services Staffing/Temp-Sunbelt Supply - Pasadena, TX September 2022 to February 2023
•Transfer data into databases, excel and company specific software.
•General office administration including electronic filing, process material test results, drawings and all project documentation.
•Utilized Microsoft Office Suite
•Event Planning
•Coordinate meetings
•Calendar Management
•Support Senior Managers
Administrative Assistant II / Operations
Harsco Environmental - Clean Earth - Pasadena, TX January 2022 to September 2022
•Operational and Administrative Support
•Logistics
•Ambassador Program
•Planning
•Travel arrangements
•Research work order cases for missing documents to ultimately get them into billable status-BOL’s Manifest, Work orders and Job Sheets
•Process purchase orders and invoices
•Data Entry - Work Orders, reconcile orders into company database
•Provide friendly customer service
•Manage day-to-day operations for Director
•Utilized Microsoft Office Suite
•Plan team building activities and facility events
•Monitor and maintain daily, weekly and monthly reports
•Expense Reports
•Maintain Multiple Calendars
Owner/Operator/Manager
Deer Creek Boat & RV Storage - Creola, AL January 2018 to February 2022
•Customer Service
•Guest relations
•Data Management
•Assisting customers with their storage needs.
•Take reservation via phone and online.
•Cold calls, marketing, advertising and promotions.
•Hire-on/off boarding
•Payroll
•Expenses reporting
•Accounting
•Travel arranger
•Company event planning.
•Calendar Management
•Maintained and supervised office operations
•Maintained office efficiency by organizing operations and procedures
•Processed collections, billing, deposits and orders on a daily basis
•Communicated with clients.
•Managed payroll
Administrative Assistant, Operations
Bartech Group-Airgas - La Porte, TX September 2021 to December 2021
•Administrative support for terminal manager
•Data Management
•Composed correspondence
•Logistics - arranged pick ups, deliveries and orders for Air Gas customers
•Receptionist-Direct phone calls and greet clients
•Import/Exporting of files
•Research work order cases for missing documents to ultimately get them into billable status-BOL’s Manifest, Work orders and Job Sheets
•Managed incoming and outgoing mail
•Processed purchase orders and invoices
•Data Entry - Maintained databases by transfer paper documents into company specific systems.
•Managed Carrier Delivery Tickets, Certificate of Compliance and Driver/Operator Manifest
•Provided friendly customer service
•Utilized Microsoft Office Suite
•Plan team building activities and facility events
•Monitor and maintain daily, weekly and monthly reports
•Expense reports
Customer Service Representative
Resource Staffing - Houston, TX June 2021 to September 2021
•Process client accounts
•Data Entry-enter new customer data into spreadsheets and company specific software.
•Troubleshoot account issues
•Call Center
•Other duties as assigned
Hearing Reporter/Independent Contractor
BSS - Mobile, AL
November 2017 to March 2020
•Hearing Reporter/Administrative Assistant
•Transcribe testimony for Social Security Disability
•Support attorneys and judges.
•Highly confidential Data Entry into federal government program as well as audio recording of hearing for government, federal judges, attorneys and Vocational Experts.
Laid Off due to closed Social Security Office (COVID-19)
Office Coordinator/Manager
NRG eVgo - Houston, TX 2014 to 2015
•Manage clerical staff, maintain President, VP, and other executives calendars and meetings
•Data and Document Management
•Customer Service
•Ordering and purchasing
•Payroll – turned into corp payroll
•HR onboarding/offboarding
•New employee training and orientations
•Event planner, team building and corporate events
•Travel arranger
•SAP expense reporting
•Accounts payable and receivable
•Weekly/monthly and yearly budget updates and reports
•Office buildouts/moves
•Assist marketing with company branding, coordinate and attend trade shows
•Manufacturing charging stations for EVs – maintain communications and work orders, ensure projects and installations on target, order and document management
Executive Administrative Professional
Spectra Energy - Houston, TX May 2010 to November 2014
•Manage Jr Admins
•Support Senior Leadership
•Customer Service
•Document and Data Management
•Payroll to corporate
•HR onboarding/offboarding
•Prepare power point presentations for Engineering, Sales and Construction meetings
•Event planner
•SAP expense reporting, data entry
•Travel arrangements
•Weekly/monthly and yearly budget updates and reports
•Maintain Regional Managers calendars
•Office build outs/move
•New employee/intern orientation
•Share Point update
•Responsible for monthly staff meetings for six groups within the Mechanical Engineering department (South & Storage, Compressor Design, ROW, Environmental, Interconnects, Project Controls)
•Department newsletter
•Natural Gas Manufacturer
Administrative Assistant II Fluor Corp - Sugar Land, TX August 2006 to April 2009
•Support for 250 mechanical engineers
•Maintain confidential personnel files
•Data and Document Management
•Event planning - plan and coordinate team building activities for the Mechanical Engineering Department
•SAP AP/AR, Expense reporting, data entry, payroll, HR onboarding/offboarding, New employee training
•Brass Ring posting and search for mobilizing projects
•Schedule upper management calendars and meetings
•Travel arrangements for upper management, employees, clients and potential employees
•Office set ups and moves
•Weekly/monthly/yearly budget reports and analysis
•Material management
•Maintain equipment list on large projects
•Oil & Gas manufacturer
Attendance Clerk/Registrar Lawhon Elementary - Pearland, TX April 2004 to September 2006
•Daily attendance record keeping and reporting
•Data Entry for staff, grades, students and all state reports - Data Management
•Enrolling and withdrawing new students
•Records request from previous school
•Maintain student perm files and office support in all areas
•Six week state PEIMS reporting
•Compile reports for the district office
•Issue report cards
•Experience in Win School, Texas Reports, E Class and K12 Planet.
Technology Assistant
C.J. Harris Elementary - Pearland, TX 2001 to 2004
•Responsibilities include organizing and setting up the learning laboratory with materials already on hand
•Recognize need for and order new materials as needs are evidenced by students and teachers
•Assist in budgeting for computer lab by prioritizing list of needs and identifying sources
•Contributing member of the Campus Technology committee
•Train teachers in the use of all electronic and print media in the lab.
•Provide updates either in faculty meeting or by means of a bulletin on new materials as they are received in the lab. Study catalogs, compare prices, and order materials according to the budgeted monies provided by the principal. Review software for targeted needs
•Work with teachers in suggesting ways to integrate technology into core curriculum
•Assist in teaching technology curriculum: keyboarding, file management, etc.
•Backup to Registrar/Attendance Clerk. Including PEIMS reporting and daily submission of attendance
Administrative Assistant Fluor Daniel/BP - Pasadena, TX 2000 to 2001
Pasadena Project
•Responsibilities included compiling weekly Invoices from an SAP file
•Reformatting data into Excel and then into Access. Allocating job specific coding into Job Proms database
•Import/Exporting of files
•Received Monthly SAP file from client. Used data from the file to report Monthly Fluor and Non Fluor Costs
•Maintained weekly Labor and Craft Hours in an Excel Spreadsheet for client.
•Assist Human Resource clerk with paperwork on new hires and terminated field/labor workers.
Clerical Support Fluor Daniel/Merck 1999 to 2000
Biologic Project
•Daily maintenance of Access Data Base of all job activity
•Generate Excel Spreadsheets for Engineers and Cost Controller
•Import/Exporting of files
•Responsible for Owner Approval Letters and Change Order Request to Merck for project
•Payroll
•Answer phones and direct calls
•File and research of documents
•Assist Office Manager with paperwork on new hire and terminated employees and reviewing applications for potential employees.
Medical Administrative Assistant
County of Orange Social Services - Laguna Hills, CA 1991 to 1996
•Data entry of client's file
•Edit daily changes to state and county database, with special security clearance to certain changes
•Responsible for Emergency Medi Cal clients receiving immediate cards for medical needs.
•Troubleshooting problems in the system and make necessary changes
•Assist clients with their cases and eligibility
•Liaison between SSI and SSA for Medi/Medi clients
Secretary
Pacific Deliver Systems - Orange, CA 1990 to 1991
•Multitasking within an extremely busy front office.
•Daily interaction with dispatcher to drivers overseeing specific deliveries were accomplished promptly
•High volume phone reception dealing with top valued client accounts. In charge of and responsible for company's largest account
•Data entry of all warehouse inventory.
•Manage and requisition for third party warehousing providers
•Warehouse inventory
•Payroll
•Accounts payable and receivable
•Assist Office Manager in all Human Resource aspects, including: interviewing applicants, following through with previous employers and references, processing paperwork of new hire and terminated employees.
Education
1st Source Adjuster School
Texas State Licenses - 3115238
Course Completion in Real Estate Champions School of Real Estate - Houston, TX January 2016 to October 2016
Medical Terminology
Saddleback Valley College - Mission Viejo, CA 1993 to 1994
Business Administration DeAnza College - Cupertino, CA 1987 to 1988
Accounting, Business, and Office Procedures
Bradford School of Business - Houston, TX 1984 to 1985
Nursing
College of the Mainland - Texas City, TX 1982 to 1983
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