Consumer Finance Professional with Leadership and Negotiation Skills
Resume:
Martinus D. Rolle
North Lauderdale, FL 33068
Phone: 754-***-****
Email: *********@*****.***
PROFESSIONAL SUMMARY
Dedicated and results-driven consumer finance professional with extensive experience in debt negotiation, loan consolidation, and customer service. Skilled in managing high-volume accounts, negotiating favorable repayment terms for clients, and ensuring compliance with federal regulations. Proven ability to lead teams, manage client relationships, and exceed financial performance targets. Seeking to leverage expertise in consumer finance, problem-solving, and stakeholder communication to contribute to a dynamic financial services organization.
CORE COMPETENCIES
● Debt Negotiation & Settlement
● Consumer Credit Counseling
● Loan Consolidation Services
● Account Management & Client Relations
● Compliance & Regulatory Adherence
● Conflict Resolution & Negotiation
● Financial Reporting & Budgeting
● Team Leadership & Development
● Customer Service Excellence
● Financial Planning & Strategy
● CRM Platforms & Financial Software
PROFESSIONAL EXPERIENCE
Client Relations Representative
Universal Property Casualty & Insurance Company, Ft. Lauderdale, FL January 2025 – February 2025
● Quote, bind and obtain new policies for the agency through agent of record changes.
● Answer a high volume of inbound calls relating to homeowner’s insurance policies
● Take payments on new and existing accounts
● Note account transactions efficiently for underwriting department Owner/Operator
Responsive Courier Solutions LLC, North Lauderdale, FL April 2021 – Present
● Founded and manage a logistics company providing transportation solutions, including same-day delivery and expedited services.
● Oversee financial operations, ensuring compliance with state and federal transportation regulations while offering clients high-quality service.
● Negotiate contracts and manage customer accounts, ensuring profitability and maintaining strong relationships. Call Center Manager & Debt Arbitrator
Law Center for Debt Solutions, Tamarac, FL April 2014 – September 2016
● Managed a call center team specializing in student loan consolidation and debt settlement services.
● Negotiated settlements between consumers and financial institutions, ensuring compliance with all relevant laws and regulations.
● Provided leadership and training to employees, enabling the team to meet production goals and increase customer satisfaction.
● Developed processes and strategies to enhance efficiency, reduce client defaults, and improve overall service delivery. Debt Negotiator / Account Manager
Negotiation Credit Services, Inc., Hollywood, FL February 2011 – April 2013
● Negotiated settlements for payday loans and consumer debt, generating over $17,500 in weekly revenue.
● Managed client accounts, ensured adherence to debt management programs, and developed tailored financial solutions to help clients become debt-free.
● Consistently exceeded sales and settlement targets, generating over $360,000 annually in revenue. Debt Negotiator / Account Manager
Consumer Debt Help Association, LLC, Jupiter, FL May 2016 – January 2017
● Developed and managed relationships with creditors to negotiate favorable repayment structures for clients with past due or delinquent debt.
● Conducted financial assessments and negotiated settlement percentages while ensuring full compliance with FTC guidelines.
● Reviewed escrow accounts and implemented strategies to improve financial outcomes for clients, focusing on debt relief and long-term stability.
Debt Collections Agent
Cohen and Shapiro, Ft. Lauderdale, FL May 2015 – August 2016
● Utilized an auto-dialer system to initiate collections calls for payday loans and consumer debt accounts.
● Implemented skip-tracing techniques to locate individuals and effectively manage post-judgment collections.
● Negotiated settlements and payment plans, ensuring clients’ financial relief while maintaining company compliance with industry regulations.
Call Center Manager
1st Response Debt Solutions, Tamarac, FL April 2014 – September 2016
● Managed a team of debt relief specialists responsible for enrolling clients in student loan consolidation and debt settlement services.
● Trained and led employees to meet production goals with a 25% to 33% success rate in debt relief services.
● Ensured all debt settlement procedures adhered to federal regulations while maintaining a high standard of customer service. EDUCATION
Harvard Business College (HarvardX) September 2022 Professional Certification in Leadership & Public Value Broward College (Online) May 2023 – June 2023
Certified Project Management
Johnson & Wales University, North Miami, FL June 2005 Associate's Degree in Sports & Entertainment Management CERTIFICATIONS & TRAINING
● Certified Project Manager (Broward College)
● Leadership & Public Value (HarvardX)
● Telecommunications License (Florida Department of Agriculture, 2008)
● PAR Certified, Gang Intervention, Escalating Behaviors Diffusion, Cultural Competence
● Risk Management, Workplace Harassment Prevention, Conflict Resolution ADDITIONAL SKILLS
● CRM Systems: DebtPay Pro, Prime Debt Soft, Global Client Solutions
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
● Strong verbal and written communication skills
● Proven leadership in managing teams and ensuring consistent performance
● Ability to negotiate effectively and maintain compliance with financial regulations ADDITIONAL EXPERIENCE
Program Coordinator & President
Rolle Youth Enterprises, North Lauderdale, FL April 2020 – Present
● Designed and implemented community-based programs focusing on youth development and empowerment.
● Managed financial planning, budgeting, and staff coordination to ensure successful program execution.
● Collaborated with local government and non-profit organizations to expand the outreach and impact of youth programs. Registered Mentor
Broward Public Schools, Ft. Lauderdale, FL April 2008 – August 2021
● Mentored at-risk youth to support their academic and personal development.
● Worked closely with educators and parents to track progress and achieve positive outcomes for students.
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