Aspiring Cook with Customer Service Experience
Resume:
Amanda Thurnherr
** ****** ***** *********** ** 14225
************@*****.***
Work Experience
line/prep cook/friar cook/waitress
Laportas pizzeria - Amherst, NY
December 2012 to 2016
Responsibilities
I make subs, salads, and wings. I can easily wash dishes. I close the restaurant on thursdays. I also bus tables. Accomplishments I have found more efficient ways to prepare onions, sweet peppers, and various other perishables. I can clear and wait on three tables in a small amount of time. I am also serv safe certified through erie boces.
Skills
Used Knife skills. Friar skills. I also learned how to be more accommodating to the public. I can easily wash dishes. I close the restaurant on thursdays. I also buss tables.
Accomplishments
Retail
Skaters Edge
- Amherst, NY
September 2011 to 2015
Responsibilities
I sold skates, stocked skates, answered the phones, cashed people out, took inventory.
Accomplishments
I impacted the skaters edge by being able to organize the computer files, upload leotards onto ebay, take inventory, and sell skates.
Skills Used
I mostly demonstrated people skills and the ability to be more sociable. This job prepared me for everyday life and also to be more accommodating to people.
internee line cook
Milos - Williamsville, NY
May 2013 to June 2013
Responsibilities
I did various different activities. I was taught how to make tzatziki** sauce and poach eggs. I also learned how to make french onion soup and struggled with shucking clams. I had worked on the line grilling steaks, and chicken for sandwiches, had worked on the flat top for home fries, bacon, gyro beef, and Greek chicken.
Accomplishments
I had accomplished that every workplace is different and every kitchen has its own style and way to prep and make food. I learned that coworkers will make the kitchen pleasant if they all get along.
Skills Used
Knife skills, sauce skills, I had made a roux, social skills. And I also learned how to make the perfect omelette.
internee prep cook
Risottos - Williamsville, NY
November 2012 to December 2012
Responsibilities
I prepped vegetables and various other things for meals and dishes at risottos. Helped make pizzas.
Accomplishments
I had accomplished that every workplace is different and every kitchen has its own style and way to prep and make food. I learned that coworkers will make the kitchen pleasant if they all get along.
Accomplishments
This internship gave me an opportunity to see what it’s like to work in a five star restaurant.
Skills Used
I learned knife skills and organization skills along with teamwork skills
Tim Hortons 2015-2018
Management/Store trainor
Skills used:
Customer service skills are used multiple times a day along with hospitality. I accept money/credit transactions know how to do refunds and store production sheets. Make coffee. I also bake and do bagel station.
Education
certification of completion in culinary arts
Harkness career and technical center
- Buffalo, NY
2011 to 2013
regents diploma in general studies
Williamsville South High School - Williamsville, NY
2009 to 2013
Niagara Community College- Culinary Arts and science associates degree one fall semester 2014. I will go back.
Skills
serv safe certified. knife skills. friar skills. small retail. culinary. sanitation. Waitressing.
Certifications
serv safe certified May 2013 to May 2018
This certificate allows me to be qualified in all safety and sanitation laws. It also made me more aware of food laws of new york state.
Old country buffet January 2015- June 2016
Job: Line cook and prep cook
Skills: knife skills, prioritizing prep lists and learning how to make them more efficient. Serv safe certified.
Tim Horotns
August 2014-may2018
440 Pine Ridge heritage bvd
Skills- I learned Time management on orders and the drive-thru windows,,how to write small employee schedules and availabilities, l delivered full customer service ratings with problem solving complaints and completing coffee orders and donuts, muffins, and all food orders to their full satisfaction. I delivered full on conversations and found a relation to customer and employee by listening and following all SOPS. I complied with all NYS food service laws and serv-safe standards. I also did the baking and food service work. Corporate training manager. I also trained all new employees at locations near by and slightly far.
Reason for leaving: unfair demotion after pregnancy leave.
Job: Applebees
May 6- june 20th 2018
1785 Walden Avenue cheektowaga ny 14225
***-**-**** manager Mark.
Skills: serving and learning how to properly handle people's complaints from customers. Inputting orders properly into they're pos system and memorizing orders properly for my guests. Was Serv safe certified and will be recertified soon.
Job: The chocolate bar. July 1st 2018- August 30th 2018. 114 W. Chippewa st Buffalo ny 14202
716-***-**** manager lou diflavio
Skills: bartending making real cocktails and martinis. Learning how to properly count for alcohol measurements and successfully use the jiggers.serving customers and timing their food to the kitchen. Applying great customer service to enhance customers experience at the restaurant. Handling money and making correct change when needed.
Rosina's food products August 2018- June 2023
Job description: C operator and line production in pasta. I made all the dough for rosina's raviolis and packaged many different pasta/ entree items. I worked with groups of different people managed breaks and slight job placements throughout the factory. I worked with a large dough extruder alone and correctly followed recipes to complete raviolis.
Reason for leaving- decrease in hours and health kept me from efficiently finishing my work.
Comprehensive care Williamsville ny from July 2023- September 7thS
Job details- kitchen prep for dietary drinks. I made all the nectar and honey drinks for all residents who had food restrictions and needed their supplements and meals liquid. Cleaned and rotated products and properly followed all knife skills and serv safe rules.
Reason for leaving: improper termination of employment from discrimination from an all racial kitchen. Hostile management.
Dash’s markets
499 West Klein rd, 8845 Main street clarence Ny 14221
July 2023-december 2023 to January 2024-Jume 2024
Job title: Marketside grill cook
Skills weekly food prep for the grill and breakfast. At the west klein location we made the french toast batter and pancake batter ahead of time so it was ready every day and cooked many breakfast items like breakfast sandwiches with fried eggs and other eggs to how customers liked. I delivered full customer service through the breakfast and lunch rush.
manager : Jimmy edwards phone 716-***-****
Denny’s reveille llc employment
1881 Ridge road West seneca ny 14224
June 03,2024- May 03,2025
Responsibilities and job title: Lead line cook
I cleaned and organized the line according to OSHA and HACCP standards. Cooked all dennys recipes as supposed to and also prepped the kitchen and the line when necessary or not. I took on management responsibilities and did bread and meat pull for the store’s location. Towards the end of my shifts i was running the line and training other employees as part of my job title. However i trained other cooks even before the pay increase.
I left because the shifts hours and timing was too much for my health.
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