Multifaceted Administrative & HR Professional
Resume:
Janette Chowdhury
Fort Wayne, IN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Eligibility Specialist
Maximus-Fort Wayne, In
May 2024-present
Assist current clients with SNAP/Medicaid questions.
Update documents
Human Resources Manager/Owner
Vision Lighting Corporation - Fort Wayne, IN
March 2014 to 2018, 2020-2024
Weekly payroll, new employee orientation. Research new company policies and procedures.
Process OSHA audits, process all workman's comp claims and Work-Force Development claims.
Accounts Payable- audit all incoming billing invoices for accuracy
Accounts Receivable- process incoming invoices
Administrative Assistant
Ness Bros Realtors and Auctioneers - Fort Wayne, IN
September 2018 to 2020
Process closings - coordinate with title company, lenders, buyers and sellers to ensure all documents
completed.
Daily contact with clients
Showing homes to potential buyers
Getting statics and taking professional photos of homes in order to list for sale
Produce monthly newsletter for 3 agents
Supervisor Executive Escalations
Frontier Communications
July 2015 to November 2016
• Lead team of 25 agents in resolving FCC and BBB complaints.
• Managed efficiencies for agents
• Prepared reports for Senior management
• Trained employees on policies and procedures
Residential Empowered Leader Line
Acting In Charge
April 2013 to July 2015
ELL Coach March 2015 -present
• Facilitate training new employees and reinforced overall job process
• Administered Dynamics training to Management team and to Employees
• Peer coaching to ensure current employees follow correct procedures and communicated results to
Center Manager
• Manage time efficiently and complete projects on time or ahead of schedule
• Implemented and drafted process to reduce repeat calls into Residential Empowered Leader Line
Fort Wayne
Frontier Communications - Fort Wayne, IN
December 2004 to April 2013
• In -charge supervisor managed escalations concerning Residential services, facilitated employee sales
goals,
• Peer coaching to ensure current employees follow correct procedures
• Lead representative
Administrative Assistant
Ness Bros Realtors and Auctioneers - Fort Wayne, IN
September 2018
Process closings - coordinate with title company, lenders, buyers and sellers to ensure all documents
completed.
Daily contact with clients
Showing homes to potential buyers
Getting statics and taking professional photos of homes in order to list for sale
Update Quick books
Produce monthly Newsletters for 3 real estate agents
Education
Associate
Indiana University, Purdue University Fort Wayne
1988 to Present
Skills
• Human Resource
• Administrative Assistant
• Outlook
• Payroll
• Receptionist
• Accounts Payable
• Word
• Billing
• Microsoft Excel
• Workforce Development
• Human Resources Management
• Employee Orientation
• Recruiting
• Accounts Receivable
• Office Management
• Management
• Event Planning
• QuickBooks
• Program Development
• Customer service
• Fair Housing regulations
• Accounting
• Leadership
• Restaurant experience
• Employment & labor law
• Guest services
• Succession planning
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