Payroll Implementation Consultant with Client-Focused Delivery

ALICE JONES-THOMAS

EDUCATION

Mississippi Delta Community College, Moorhead, MS

Certificate in Nursing

TECHNICAL SKILLS

Microsoft Office (Excel, Word, PowerPoint), Prism HR, Evolution, ADP, Salesforce, Zendesk, NetSuite, Mavenlink-Project Management, Smartsheet)

PROFESSIONAL EXPERIENCE

FOURTH HR, Tampa, FL August 2021 – May 2025

Payroll Implementation Consultant

Created project plans and timelines in collaboration with the client and the Benefits implementation team.

Configured the company, payroll, and HR components of the HCM solution (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) based on documented specifications.

Loaded historical payroll and tax information as needed based on client type (PEO/ASO) and balanced historical records to processed records for prior wages validation.

Delivered administrator and manager training sessions.

Supported clients during the first 30 days post-go-live to ensure smooth transition.

Participated in the formal hand-off of "live" clients to ongoing support teams.

Completed implementation by the expected "Go Live" date.

Provided expert support, making integrated solutions stand out in an increasingly competitive global marketplace.

Ensured a "perfect first payroll" to guarantee a referenceable client.

Led implementation of complex software solutions for clients, ensuring on-time delivery and customer satisfaction.

Collaborated with cross-functional teams, including project managers, developers, and quality assurance analysts, to gather requirements and design customized solutions.

Maintained the accuracy of payroll database systems.

Delivered engaging training sessions to end-users on new software functionalities and provided post-training support to address any questions or issues.

Acted as the primary point of contact for clients throughout the implementation lifecycle, addressing concerns promptly and maintaining strong relationships.

Managed multiple concurrent projects while prioritizing tasks effectively to meet deadlines without compromising quality standards.

Created detailed documentation, including functional specifications, test scripts, and user manuals, ensuring clear understanding of implemented solutions.

Performed system testing activities, such as unit testing and integration testing, ensuring high-quality deliverables.

Demonstrated exceptional problem-solving skills by identifying root causes of issues encountered during implementations, leading to timely resolutions.

Collaborated with product development teams to provide feedback on software enhancements based on client requirements and industry trends.

Managed post-implementation support activities by coordinating with technical support teams to resolve any issues or bugs reported by clients in a timely manner.

Demonstrated expertise in platforms like PrismHR, Evolution, Salesforce, Zendesk, Client Space, and Mavenlink Project Management System, providing customized solutions tailored to meet client needs.

Monitored project budgets and timelines, proactively mitigating risks.

Recognized as a top-performing consultant for exceeding customer satisfaction and project goals.

PAYMETRIXHR/STAFFMETRIXHR, Alpharetta, GA April 2012 – June 2021

Senior Payroll Specialist

Processed payroll for a client base of 700 with multiple pay frequencies, including multi-state payrolls.

Provided outstanding client service to clients.

Ensured accurate and timely processing of all assigned payrolls.

Managed day-to-day payroll maintenance, including accurate and timely processing of payroll entries, garnishments, direct deposit information, and employee set-ups.

Completed special projects accurately and within allocated timeframes.

Established and maintained positive client relationships, successfully contributing to high client retention rates.

Maintained consistent knowledge of multi-state and local tax regulations.

Provided support and training to clients and employees regarding payroll software and general payroll needs.

Analyzed clients' needs and provided appropriate recommendations.

Performed analysis of completed payroll and troubleshot data inconsistencies.

Developed training resources and documentation for ongoing system usage.

Maintained accurate records related to employee time-off balances, including vacation days, sick leave, etc.

Collaborated with HR to accurately process new hires, terminations, promotions, and salary changes in the payroll system.

Conducted regular audits of employee data to identify discrepancies or errors and took corrective actions as needed.

Ensured accurate calculation of overtime pay, bonuses, commissions, and other variable compensation components.

Assisted employees with inquiries regarding their paychecks or other payroll-related matters in a professional manner.

Managed relationships with third-party vendors, such as benefit providers or retirement plan administrators.

Developed training resources and documentation for ongoing system usage.

Ensured compliance with wage garnishments, child support orders, and other court-ordered deductions.

Managed year-end processes, including W-2 preparation, reconciliation, and distribution to employees.

Maintained up-to-date knowledge of federal, state, and local tax laws affecting payroll calculation.

IOI PAYROLL SERVICES, Roswell, GA August 2002 – March 2012

Senior Payroll Specialist

Processed payroll for a client base of 400 companies with over 6,000 employees across multiple pay frequencies.

Assisted clients with balancing and reconciling payroll reports.

Managed vacation, sick leave programs, and personnel records; audited payroll for accuracy and resolved payroll errors by reviewing and analyzing reports.

Administered wage garnishment requests and remitted payments.

Maintained client file information.

Researched and resolved client and system issues.

Oversaw the payroll reconciliation process for employment taxes, earnings, deductions, and accruals.

Registered clients for various payroll classes and training sessions.

Created various management reports, including W-2 forms.

Assisted clients with general ledger issues.

Created and maintained payroll calendars.

Performed stop payments and voided checks.

Set up 401(k) and other health deductions for employees.

Assisted with the sales of various payroll products related to ADP software.

Solved payroll-related problems, answered inquiries, and enforced payroll policies.

Responded accurately and timely to internal and external customer inquiries regarding payroll policies and procedures.

Performed payroll-related maintenance functions, including processing new hires, terminations, status changes, tax changes, wage garnishments, deductions, and direct deposits.

Completed special projects accurately and within allocated timeframes.

Trained clients and new payroll specialists on Evolution and PrismHR software.

AUTOMATED DATA PROCESSING (ADP), Owings Mills, MD August 1998 – June 2002

Client Services Specialist

Processed employee payroll.

Assisted clients with balancing and reconciling payroll reports.

Updated employee salary, status, and pay information.

Administered wage garnishment requests and remitted payments.

Maintained client file information.

Researched and resolved client and system issues.

Provided support for all technical issues related to ADP/PC software.

Registered clients for various payroll classes and training sessions.

Created management reports and W-2 forms.

Assisted clients with general ledger issues.

Scheduled payroll processing dates.

Ensured the accurate preparation, documentation, and distribution of payroll.

Created and maintained employee files.

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