Versatile Healthcare and Customer Service Professional
Resume:
Torrie Kelly
Professional Summary
Highly adaptable, dedicated, and experience healthcare professional with 8 years of experience in, customer service, child development, and premium patient care of a rapidly growing, changing healthcare environment. An efficient, detail oriented team player with special skills in communication, multi-tasking, time management and achieving company’s objectives.
Work History
Longhorn Steakhouse
10/2020 – 4/2021
Responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
Ascertains the dining/lodging needs. Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Six Flags of America
4/2018 – 6/2018
Provide guests with a safe and enjoyable ride experience
Entertain guests and calm their nerves as they board our world-class thrill machines
Push buttons and pull switches to launch attractions through the course
Make sure seat belts are tight, loose items are secure, and lap bars are locked to keep guests safe
Enforce rider restrictions and measure for height requirements
Assist guests in and out of ride vehicles and cycle through the line efficiently and cautiously
Keep ride patios and midways clean and looking great
Reports directly to Rides Leads.
Largo Community Church Summer Camp
06/2018-8/2018
Planning, leading, and implementing core and non-core programs and experiences for children in a small group setting.
Also responsible for the general safety and development, growth, and skill achievement of the participants in group.
Guide and ensure the safety of children as they engage in camp activities. They assist in the activity planning process, receive special training to fully support children, and lead them as they participate in camp events.
*************@*****.***
Capitol Heights, MD 20743
Skills
Proficient in Microsoft Office Suites
Great customer/patient connection
Excellent problem solving & organizational skills
CPR certified
Customer Service
Leadership
Data documentation skills
Data Entry (60 WPM)
Strong conflict resolution
Ability to handle multiple task simultaneously
Time Management
Able to efficiently work in a team environment
Bookkeeping & Filing
HIPAA
Administrative Support
Guest Service Professional
Education
2019
Central High School
. Volunteer Experience:
Child Care Assistant 2014-2016
●Assisted in creating developmental programs and daily routines, and implementing and evaluating them to ensure both children and parents’ needs are satisfied
●Maintained good relationship with families by promptly informing them of issues relating to them when necessary, and offer understanding, kindness, empathy, and referral to the center Director
●Ensured children are kept away from risks by promoting safety and hygiene at the center
●Applied positive behavior management tools in improving children's self esteem
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