Administrative Professional with 20+ Years Experience

CAREER SUMMARY

Administrative Professional with *0+ years of experience working at an expert level in support

of various business-related functions at a variety of institutions. A detail-oriented self-starter,

who demonstrates urgency great on time management, organization, exceeding client needs

expectations.

EMPLOYMENT HISTORY

Synergi Partners 2021-Present

Data Administrative Support

● Work closely with Client Success Managers to ensure client data is sufficient to perform

payroll completion.

● Review client data for consistency and completeness.

● Take responsibility for ensuring the timely completion of payroll.

● Manage individual pipeline of clients

● Handle confidential and sensitive information.

AFCO Premium Finance 2018-2021 Customer Service Representative I

● Answer incoming client calls in a timely, accurately, professional and courteous manner.

● Maintain required performance standards in quality, occupancy, attendance promptness

and identifying client needs. Assist in the resolution of client complaints

● Ensure the security of client information and assist in minimizing bank losses by

performing client verification.

● Identify possible identity theft and fraud and escalate for client follow-up and risk

mitigation.

● Monitor and manage client accounts for training, forecasting and trending purposes.

Florence County 2014-2018 Legal Records Clerk II

● Assisted customer requesting records as needed.

● Keyed mortgages and assignments to maintain public records. ● Keyed

tax liens and verified information duties as needed legal descriptions ● Performed other duties as needed.

JPMORGAN CHASE HOME LOANS 2010-2013 Customer Assistance Specialist

● Managed pipeline of assigned loans to ensure modification process.

● Served as primary liaison between customer and inside operations staff relative to

fulfillment.

● Consistently exceeded daily productivity goal for performing internal audits.

● Responded to customer concerns, questions by email and phone calls.

● Assisted in various areas of special loans when needed.

● Maintained contact with customers to provide status updates on pending loans.

● Honored with Top Performance for exceeding all goals for productivity and errors.

HARBOR FREIGHT TOOLS 2004-2010 Import Classifier

● Daily data entry processing import commercial documents for U.S. entry.

● Ensured all commercial documents were completed and conformed to corporate

policies.

● Tracked, verified and processed invoices for payment to vendors and other service

providers.

● Maintained complete and accurate records of payments issued and received.

● Followed up with vendors and service providers via email and phone to resolve any

payment issues and/or concerns.

● Assisted with container traffic flow and resolved discrepancies, troubleshoot delivery

delays.

● Assisted with entry liquidations and other tasks as directed by the Import Manager.

EDUCATION

Latta High School, Latta SC 1982

• Diploma

Studied at American InterContinental University 2014

Skills:

Customer Care

Excel

Microsoft Word

Call Center

Time Management

Data Entry

Clerical Experience

Microsoft Office

Contact this candidate