Customer Success Leader and Trainer with Analytics-driven mindset

KASIE DILL

*** *. ******** ***. • Indianapolis, IN 46222

Phone: 317-***-**** • Email: *********@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with 4 years of experience as a Customer Success Manager and Trainer, specializing in building strong relationships with high-value clients, including agencies and political organizations. Proven track record in delivering exceptional service, fostering long-term partnerships, and presenting data-driven insights. Skilled in G Suite, programmatic platforms, and social media. Experienced in recruitment, performance-based marketing, and thriving in fast-paced environments. Known for strong problem-solving, empathy, and the ability to work independently or within teams.

CORE SKILLS

Customer Success & Relationship Management: Expertise in building strong client relationships and delivering tailored solutions.

Recruitment & Performance Marketing: Proven experience in executing strategic campaigns that drive measurable results.

Enterprise Client Support: Skilled in managing complex client needs and fostering long-term partnerships.

Data-Driven Presentations: Proficient in creating impactful data to show insights and influence decisions.

Tool Expertise: Advanced proficiency with Google Suite (Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook, Teams, OneDrive) for effective communication and project management.

Multitasking & Time Management: Strong organizational skills to manage competing priorities efficiently.

Crisis Management & Problem Solving: Quick to identify and resolve issues to maintain service continuity.

Team Collaboration & Communication: Foster strong cross-functional communication and relationships with colleagues, management, and technical teams.

PROFESSIONAL EXPERIENCE

Victory Phones Live – Remote

Manager/Trainer/IT Support

2020 – Present

Lead training programs for new hires, improving operational efficiency and customer satisfaction.

Manage escalations, Analytics, workforce coordination, and scheduling, improve team performance.

Provide real-time IT troubleshooting and support, ensuring smooth operations for high-volume remote call center activities.

Utilize G Suite/Microsoft Office and internal tools to track progress, create reports, and streamline communication.

Foster strong relationships with colleagues, agents, and clients, ensuring exceptional service delivery.

myEcon – Nationwide

Executive Vice President

2019 – 2021

Led cross-functional teams, offering strategic guidance and ensuring high levels of customer satisfaction.

Managed enterprise customer inquiries, resolving conflicts and supporting business development functions.

Conducted training sessions to enhance team performance, increasing customer satisfaction by 15%.

Virtual Vocations Call Center (Insight Global) – Remote

Manager/Trainer/Recruiter/Coach/IT Support

2020 – Present

Managed high-volume customer communications across multiple channels (phone, email, chat).

Delivered training programs and built agent surveys, ensuring high-quality service and operational success.

Resolved technical issues and offered support to agents in a fast-paced digital environment.

Developed and delivered presentations that analyzed key data and performance trends.

BlueLine Enforcement Security – Indianapolis, IN

Owner / Operations Lead

2012 – 2018

Managed day-to-day operations, ensuring the smooth execution of security operations and emergency response.

Developed client relationships, leading to contract renewals and expanded service offerings.

Provided conflict resolution and crisis management, ensuring customer satisfaction in high-stress situations.

Additional Customer Service & Retail Roles

The Winners Circle – Bartender/Server various locations (2005-2012)

Tomahawk Village – Lifeguard/Leasing Agent (1996-2014)

Burlington Coat Factory – Sales Associate (2007)

Backworks Chiropractic – Front Office Assistant (2005–2007)

Lowe’s Garden Center – Sales (2005–2006)

Best Buy – Senior Sales Associate (2004–2005)

Brownsburg High School – Sales Associate (2000–2002)

Walmart – Sales Associate (1998–2000)

Teleservices Direct – Customer Sales, Support, & Service (1997–1999, 2004-2005)

SKILLS

Remote Team Leadership

IT Support / Troubleshooting

Customer Service & Call Center Operations

Business Operations & Management

Sales & Marketing

Bartending & Hospitality

Typing Speed: 160 WPM

EDUCATION

Ben Davis High School – Indianapolis, IN

Graduated: May 2000

REFERENCES

Danielle Duncan - Former colleague/Friend, Years known: 25 – 317-***-****

Michelle Day – Friend, Years known: 25 – 317-***-****

Cynthia Smothers - Former colleague/Friend, Years known: 3 – 502-***-****

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