Remote Customer Service Airline position
Resume:
NATHAN E. WARE
Grand Prairie, Texas 75052-3526
********@*****.***
EXPERIENCE SUMMARY
Over 21 years of IT, management, desktop remote, Computer building and repair, Server building and repair with Windows Server and Desktop installation locally and remotely, Data analyzing and project managing experience, thermal, laser, inkjet and digital printer setup and repair.
PROFESSIONAL EXPERIENCE
ARINC Managed Services, Annapolis, MD 2007-2021
Site Manager, Sr Associate Information Workplace Svc
Site Manager for DFW Terminal D and E station.
Support the VMuse server farm remotely via Global Protect.
Maintain scheduled nightly backups
Assist Airlines with non ARINC IT issues and solutions
Train airline staff on proper use of airline software and hardware
Managing monthly projections for DFW site
Managing the signoffs for airline application testing for new CMuse platform
Currently assisting and training FSG on the support of VMuse software and hardware maintenance
Currently supporting 109 CUSS kiosk
Manage and support for over 250+ VMuse CUSS platform
Remotely managed IAH, DFW, DTW and SAT airports with the CMUSE platform
Resolved SLA tickets submitted by airlines with Remedy
Manage team of 10 to 12 Technicians
Train and mentor Technicians
Administer staffing weekly and monthly schedules including vacations and off days
Verify payroll for all contract employees
Run weekly and monthly reports for middle and upper management
Support for Windows Server, SQL Server, Exchange Server
Support with Active Directory user policies
Support for Windows 10/7/XP/2003/2000/NT
Support for MS Office 2019/O365/2007/2003/XP/97
Knowledge of Microsoft Azure for unified password authentication
Maintained IMUSE and EVIDS 5000+ inventory
Maintained more than $1.4 million-dollar EVIDS inventory.
Updated and maintain EVIDS inventory in Remedy database of 3800+ pieces
Coordinate salvage runs of outdated out of warranty equipment
Managed deployment of the SAMSUNG TV project in Terminals A, B, C, D and E
Coordinated the repair and replacement of Samsung LCD for Concessions and ITS
TRIP Certified for construction zones in DFW Renovations.
ROSIP Trained for TRIP construction
DFW BRS Project with Motorola Honeywell CT50 devices connected to Zebra ZQ500 thermal printers
Setup CT50 and Zebra ZQ500 for deployment at multiple airports nationwide with policies for users setup remotely
Rightfax Administrator for Opentext RightFax 16.2 software.
Knows Teams, Zoom, MS Suite, and Windows 7/10 desktop environment
Utilized VMWare for test app setup in the DEV environment
COMFORCE – SOUTHWEST AIRLINES, Dallas, TX 2006-2007
Contract Systems Programmer
Lead on Flight Information Display System configuration and deployment.
Support for Windows 2000/ 2003 Networks with Active Directory.
Remedy 6.3 Help Desk order tracking.
Utilized Remotely Anywhere to resolve PC configuration issues and updates.
PC setup and troubleshooting of Microsoft XP Professional w/SP2.
PC hardware troubleshooting and upgrades
Rightfax Administrator for Captaris RightFax 10.0 software.
NEWARE TECH – Grand Prairie, TX 2003 - Current
IT Consultant
Manage clients remotely via TeamViewer
Design home network integration
Support for Windows 2000/2003/2012/2016 Networks with Active Directory, DHCP and WAP.
Support and training of various MS Office Suites.
Support for MS Teams, Zoom, Cisco Webex, Google Meet
Support and maintenance of Exchange Server 2003 and earlier versions.
Client support of PCAnywhere for proprietary software applications.
Client network expansion with new CAT5 or CAT6 cable drops and installation of hardware.
PC troubleshooting of Microsoft Operating Systems 95/98/2000/XP/SE/7/8.1/10/11
PC hardware troubleshooting and upgrades
Network design
Network installations with routers, firewalls, VPN and Wireless Access Points.
Support for remote networks.
Field service consultant and installer.
Wireless 802.11AC/AX
Wireless printer setup
Smart TV install and home network integration
Concealed wire installation
NAS setup local or Cloud
Website management backup and restore site and app updates
GLOBAL RESOURCE LTD., Tinton Falls, NJ 2003-2005
Network Installer
Support for PC base Kiosk machines with Ghost image upgrades and hardware replacement.
Install new Kiosk machines in new medical centers with hardware mounting and modem line runs.
Technical survey of sites for PC Kiosk installation.
Utilized VMWare for virtual testing of current and proposed network configurations.
AMERICORP GLOBAL RELOCATION SERVICES, INC, Dallas, TX 2000-2003
Network Administrator
Administered office of 100 plus user, two remote offices with 20 users total and 5 home offices.
Primary Backup Administrator of three separate backups and DLT networks.
Implemented and maintained current Backup strategy for Servers and for Disaster Recovery.
Maintain offsite storage of backup data and daily\monthly data offsite scheme.
Setup of new users on NetWare, Lotus Notes and in Active Directory in Windows 2000 Server.
Setup and configure Dell servers, desktops and laptops.
PC configuration with Windows NT 4.0, 2000 Professional, XP Professional, XP Home and 98.
Configure Lotus Notes 4.5 and 5.0 Clients with NT 4, 2000 Professional and XP Professional.
Setup office for TCP/IP Printing for local and remote users.
UPS Administrator and creator of UPS power down distribution scheme.
Rightfax Administrator for Captaris RightFax 8.0 software, internal faxing to and from desktop.
Desktop and Help Desk support for three offices.
Maintain monthly software license report.
Installed and maintain three networked Canon ImageRunner Copiers.
Develop manuals on setup and configuration of various network solutions.
Setup and configure remote users for Extranet VPN.
Instrumental in bringing home router/firewall to company for remote high speed VPN access.
Handle the setup of employees’ access to company via VPN or Dialup connections.
Coordinate office moves with Managers.
Research training material for employees to stay up on current technology.
Setup and configure all account FTP, VPN, Active Directory and PGP software.
Setup Company payroll program under Windows 2000 Server environment.
Setup users in PBX system and punch down and configured phone line connectivity.
Assisted in the documenting network in MS Visio Professional.
Setup PGP for transmission of Client data via email.
Serviced and installed maintenance kits for all HP Series printers onsite.
EDUCATION
A+ Certified Professional 2003
ID# COMP001001321650
Microsoft Certified Professional 2005
MCP ID# 3535576
DeVry Institute of Technology, Irving, TX 1985-1986
Computer Information Systems and Business
Lewisville High School, Lewisville, TX 1980-1984
Graduate
Special Skills
Private Pilot - Aircraft 1997-Present
Third Class Medical
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