PAULINA SAM
Brampton
************@*****.***
CAREER OBJECTIVES
To work in an establishment where I can offer my skills, experience and knowledge for the growth of the organization and seek a challenging and interesting position the organizational sector that encourages creativity and provides exposure to new technology to be able to achieve the goals of the organization PROFESSIONAL PROFILE
I am a diligent and purpose minded personality with a passionate drive for excellence through determination, hard work and discipline. I am highly adaptable to new situations, punctual, good listener and capable of working independently as well as in a team to achieve intended and targeted objectives SKILLS AND AREA OF EXPERTISE
Customer relations, communication skills, housekeeping, front desk operations, records management, administrative support, operation management, patient care, drug administration WORKING EXPERIENCE
July 2024 – February 2025
Cleaning staff(Sparkle Cleaning, Mississauga, Ontario) RESPONSIBILITIES
. Intensive cleaning of officer
. Sweeping, mopping and vacuuming floors to remove dirt and debris
. Wiping and dusting down surfaces like chairs, desks, shelves and cabinets
. Disinfecting high touch areas like door handles, light switches and countertype to prevent spread of infections
. Emptying of trash bins and dispensing of waste properly January 2024 – June 2024
Sales Representative(Lush Handmade & Cosmetics) Mississauga,Ontario RESPONSIBILITIES
. Selling and promoting products to both existing and potential clients
. Performing needs analysis and cost-benefit analysis for clients
. Establishing and maintaining positive business relationship with clients
. Monitoring competitors sales activities
. Assisting with corporate marketing strategies and expanding the company to new markets
. Cold calling potential clients
. Coordinating sales efforts with other departments
. Supplying the management team with reports on customer needs or interests, potential new products or services and competitive activities
April 2021 to June 2023
Staff Nurse
Bono Teaching Hospital, Sunyai.
Ghana
RESPONSIBILITIES
. Checking of vital signs
. Fluid intake and output monitoring
. Admission and discharge of a patient
. Assist patient on activities of daily living such as oral care
. Administration of prescribed medications
. Documentation and report writing
. Care of urinal catheter
. Feeding of helpless patient
. Aseptic wound dressing
. Nasogastric tube feeding
. Assist doctors on ward rounds
November 2018- May 2019
Customer Service
Typhofa company ltd
Tafo, Ghana
RESPONSIBILITIES
. Manage large amounts of incoming phone calls
. Generate sales leads
. Identify and assess customers needs to achieve satisfaction
. Build sustainable relationships and trust with customer accounts through open and interactive communication
. Provide accurate, valid and complete information by using the right methods/tools
. Meet personal/ customer service team sales targets and call handling quotas
. Handle customer complaints, provide appropriate solutions and alternatives within the time limits
. Keep records of customer interactions, process customer accounts and file documents EDUCATIONAL BACKGROUND
Diploma in Nursing
Certificate in Managerial Skills
High school certificate