Customer-Focused Retail and Hospitality Assistant

Angel Gordon

Number: 077********

Email: **************@*****.***

Address: Wolverhampton, WV10 0AD

PROFESSIONAL SUMMARY

Hard-working and motivated individual with a strong desire to succeed, approaching every task with enthusiasm and professionalism. Energetic and reliable with a passion for customer service, teamwork, and working in fast-paced retail and hospitality environments. Experienced in building strong customer relationships and thriving in social, customer-focused settings. Holder of a Level 4 Social Media Marketing qualification and keen to develop a career within a professional company environment, contributing to brand growth and online engagement. Highly adaptable, quick to learn, and able to transfer skills across different work settings while maintaining a positive attitude. Strong communication skills with the ability to work both independently and as part of a team.

KEY SKILLS

-Strong customer service and interpersonal skills

-Experience in cash handling and till operations

-Confident multitasker with a positive, professional attitude

-Excellent customer service and communication

- IT literate / including excel

-Team-oriented with strong attention to cleanliness and presentation

-Fast and efficient under pressure

- High attention to detail and observation

-Problem solving and dealing with difficult situations easily

WORK EXPERIENCE

Catering Assistant - Resorts World Birmingham (february 2024 - August 2024)

- Assisted in food preparation and customer service in a busy hospitality setting.

- Maintained hygiene standards and supported front-of-house and kitchen staff.

- Worked efficiently as part of a team during large-scale events. Retail Assistant - Coventry Building Society Arena (february 2025 - current)

- Delivered customer service during major events at food and merchandise outlets.

- Managed transactions and restocked items as needed.

- Maintained a clean and organized environment.

Sales Assistant - Herons Food (September 2023 - March 2024)

- Provided a high level of customer service by assisting customers with inquiries and locating Products.

- Operated tills and handled cash and card transactions with accuracy and efficiency.

- Replenished stock, rotated products, and ensured displays were clean and well-organized.

- Supported delivery unloading and stockroom organization to maintain store readiness.

- Worked effectively in a team to meet sales targets and improve the overall shopping experience. EDUCATION /City of Wolverhampton College

- NVQ Level 3 in Hospitality (Completed: July 2024)

- NVQ Level 2 in Hospitality (Completed: July 2023)

- Level 2 Food hygiene certificate

Moseley Park Academy, Wolverhampton

- GCSEs (Completed: July 2022)

- Mathematics: Grade 4 - English Language: Grade 5/ - Combined Science: Grade 4/4

- Social Media Marketing: Level 4 Certificate ( Completed) 2025

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