Versatile Operations Leader with Safety & Care Expertise
Resume:
Meryl Velazquez
Versatile professional with experience as a Chiropractic Assistant, Quoting
Specialist, Safety Coordinator, and Masking supervisor bringing strengths into patient care, safety compliance and team leadership. 246 Sixth Avenue
Lowell, MA 01854
***************@*****.***
EXPERIENCE
Aotco Metal Finishing, Billerica MA — Masking Supervisor November 2005 - March 2021
● Resolved customer complaints and adjusted policies to meet changing needs.
● Established and enforced clear goals to keep employees working collaboratively.
● Provided ongoing training to address staff needs.
● Complied with company policies, objectives and communication goals.
● Identified and corrected performance and personnel issues to reduce impact to business operations.
● Coached and mentored 5 staff members through constructive feedback to develop long-term career goals.
● Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
● Conducted employee evaluations and reviews.
● Realigned workflows with changing business demands by evaluating processes and employee strengths.
● Created a training manual for employees to use as a reference guide.
● Delegated work to staff, setting priorities and goals.
● Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
● Treated associates with fairness and respect, providing recognition of accomplishments.
● Oversaw efficient receiving and inventory management to keep stock within optimal levels.
● Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
● Recruited, hired and trained new employees, including monitoring and review of individual performance.
Aotco Metal Finishing, Billerica MA— Safety Coordinator December 2010 - March 2021
● Trained new and current employees on ways to reduce incidents and eliminate hazards.
SKILLS
Experience in leadership
Improvement plan knowledge
People skills
Time management
Computer skills
Active listening
Organizational skills
Training & Development
Decision-making
Problem resolution
Goal-oriented
Processes and procedures
Working collaboratively
Planning Team building
Supervision Friendly, positive
attitude Safety training
Safety documentation and
materials
Safety planning
Recordkeeping skills
Patient Confidentiality
Front Desk Management
Aseptic Technique
Rehabilitation Support
Patient Intake
Insurance billing and Coding
Vitals Assessment and
● Investigated safety incidents and drafted reports detailing results. Assessed and responded to risks and quickly resolved issues to promote a safe and productive workplace.
● Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
● Made recommendations to company policies and overall culture to improve worker safety.
● Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
● Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in the workplace.
● Responded to emergency situations in the most efficient, effective ways possible.
Aotco Metal Finishing, Billerica MA— Quoting Specialist March 2021 - July 2024
● Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
● Identified needs of customers promptly and efficiently.
● Scheduled orders to meet production goals and formed action plans to handle time component constraints.
● Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
The Chiropractic Healing Center, Lowell MA— Chiropractic Assistant
September 2024 - March 2025
● Greeting patients, answering phones and scheduling appointments
● Verifying insurance, processing claims, managing payments.
● Maintaining accurate patient charts
● Balancing phone calls, scheduling and patient flow.
● Experience with RAPID software, EMR and billing software
● Clear, professional interaction with patients, providers, and insurance companies
● Understanding HIPAA and safeguarding patient information
● Setting up therapy equipment (interferential and heat/ice packs)
● Guiding patients through basic stretches/exercises under supervision
● Noticing patient discomfort, changes, or progress EDUCATION
Middlesex Community College, Bedford MA - Paralegal 2006 - 2007
Middlesex Community College, Bedford MA - Marketing 2000 - 2001
Documentation
Patient Medical History
Documentation
Compassion & Patience
Therapy Assistance
Adaptability
Accomplishments
Led my team members with
governmental projects.
Promoted to quoting specialist
due to organizational skills
and the ease of understanding
complicated blue prints.
Was acknowledged for
organization with policies.
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