Compassionate Community Services Professional

Objective

Dedicated and compassionate professional with extensive experience in social/community services, customer service, administrative duties, and youth development. Seeking a challenging role to apply my diverse skill set to positively impact individuals and organizations.

Professional Experience

Amazon, Baltimore, MD

Package Sorter

Jun 2021 – Present

Hand sort and organize packages for efficient delivery.

Label and track lost or mislabeled items.

Adventist Community Center, Silver Spring, MD

Work Study/Intern – Diaper Dept.

Feb 2020 – May 2020

Managed inventory of supplies and conducted data entry.

Assisted clients in receiving hygiene bags, food, and diaper supplies.

Papa John’s, Takoma Park, MD

Delivery Driver

Sep 2020 – Jan 2021

Delivered customer orders and collected payments.

U.S. Census Bureau, Philadelphia, PA

Enumerator

Jul 2019 – Oct 2020

Conducted in-person and phone interviews to collect household demographic data.

Accurately recorded and submitted information.

Distinctive, Inc., Bowie, MD

Certified Nursing Assistant

Jan 2014 – Jul 2019

Provided home health care to senior patients, assisting with daily living activities.

Used Hoyer lift for patient mobility and ensured hygiene and safety.

Documented patient behavior and reported changes or concerns.

Jumpstart for Kids, Washington, DC

Volunteer/Team Leader

Jan 2013 – Dec 2013

Led after-school activities including games, crafts, and reading.

Organized supplies and planned events in advance.

Girl Scouts, Silver Spring, MD

Volunteer

Aug 2013 – Dec 2013

Facilitated educational activities, games, and storytelling for children.

Promoted educational and life skills.

Skills

Social/Community Services

Engaged with individuals/families in at-risk communities.

Supported youth development with educational and enrichment activities.

Assessed client needs and provided appropriate resources.

Customer Service

Welcoming and engaging approach with a passion for service.

Strong problem-solving abilities, especially in confrontational situations.

Calm under pressure with effective communication skills.

Administrative

Strong organizational skills; proficient in MS Word, PowerPoint, basic Excel.

Experienced in data entry, recordkeeping, and maintaining confidentiality.

Operated office equipment including copiers, fax machines, and phone systems.

Leasing Consultant (Intersolutions)

Aug 2023 – Aug 2024

Handled phone calls, processed maintenance work orders, and conducted apartment tours.

Managed data entry for apartment applications and scanned IDs for verification.

Education

Washington Adventist University, Takoma Park, MD

Bachelor’s Degree in Psychology & Counseling, Graduated May 2023

Trinity University, Washington, DC

Criminal Justice Coursework (3 years completed before transferring to Washington Adventist University)

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