Operations Leader and Guest Services Expert

Summary

Professional

Lead by example

BOH proficient

Experience

HAP princess Denali

Food and beverage supervisor 05/2025 - 09/2025

Fulfilled licensing requirements for the state of [x] and the federal government Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Provided customer service and was involved in training 50 new team members each month Norwegian cruise line Hawaiian islands

Bar department 09/2024 - 01/2025

bartend bar back and basically have fun

Bojangles and Salsarita’s Charlotte and the surrounding area Set up maintenance contracts and evaluate R&M needs 03/2023 - 02/2024 Set up maintenance contracts, cleaning protocol, and overall efficiency Showmars Huntersville, NC

operator/GM 08/2007 - 08/2021

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 40% annually Developed relationships with all new staff members, and assisted existing staff members in their career developmen Continually updated a leadership resume and honed skills by participating in various management trainings Organized approximately 50 volunteer events that raised donations seafare Charlotte, NC

GM 03/2002 - 08/2007

Managed the work of employees, increasing crew efficiency Improved equipment maintenance and safety standards by which resulted in a 30% reduction in maintenance costs RMD Louisville, KY

GM/ VP of repair and maintenance 12/1997 - 03/2002 Improved equipment maintenance and safety standards, which resulted reduction in maintenance costs Organized approximately 10 volunteer events that raised donations Skills

Customer service, Time management, Computer literacy, Leadership, Bilingual, Food service, Restaurant experience, Documentation review, Guest services

John Sboukis

704-***-**** *********@*****.*** Midland, NC

Education

Midpark Berea, OH

02/1984

Languages

Spanish

Certificates

safe serve certified

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