Data Entry Specialist with 20+ Years Experience

Resume – Shirley Wisdom

Shirley Wisdom St. Augustine, FL ******.*******@*****.***

Professional Summary

Detailoriented Data Entry Specialist with 20+ years of experience in healthcare, insurance, and administrative environments. Recognized for exceptional accuracy, speed, and organizational skills in managing highvolume data entry, compliance documentation, and workflow optimization. Proficient in Epic, Meditech, Salesforce, PeopleSoft, Brightree, PointClick Care, and Microsoft Office. Adept at training new employees, resolving conflicts, and ensuring smooth operations in fastpaced settings.

Core Skills

Highvolume data entry accuracy & speed

Insurance documentation & compliance (HIPAA, healthcare regulations)

Workflow optimization & administrative support

Training & onboarding new employees

Customer service & conflict resolution

Proficiency in Epic, Meditech, Salesforce, PeopleSoft, Brightree, PointClick Care, Microsoft Word & Excel

Professional Experience

Specialty Insurance Services – Customer Service Representative 2021–2025

Performed highvolume data entry with speed and precision, ensuring compliance across multiple systems.

Delivered responsive customer service, assisting clients with inquiries and maintaining accurate records.

Trained and onboarded new employees, providing guidance on company processes and data entry standards.

Applied strong conflict resolution skills to address client concerns and achieve favorable outcomes.

Collaborated with team members to streamline workflows and improve efficiency in daily operations.

Kelly Services – Customer Service Representative 2020–2021

Entered and maintained client data with accuracy across multiple platforms.

Supported clients with account inquiries and service requests, ensuring timely resolution.

Provided clear communication and problemsolving to enhance customer satisfaction.

Florida Roads Contracting – Administrative Support 2019–2021

Managed scheduling, correspondence, and workflow tracking for contracting projects.

Entered and maintained project data with precision to support reporting and compliance.

Coordinated with internal teams to ensure smooth administrative operations.

Life Care Centers of America – Administrative Assistant 2018–2019

Supported insurancerelated documentation, ensuring accuracy and compliance with healthcare regulations.

Managed patient records with accuracy and confidentiality in compliance with HIPAA standards.

Entered and updated healthcare data to support patient care and administrative reporting.

Delivered responsive customer service to patients and families, providing clear communication and support.

Collaborated with healthcare staff to ensure proper documentation and adherence to compliance requirements.

United States Army – Service Member (DD214) 2001–2002

Developed discipline, adaptability, and teamwork skills in a fastpaced environment.

Supported operational tasks requiring accuracy, organization, and attention to detail.

Education

Child Daycare Provider Certification – Vallejo Community College (Completed 1997)

Data Entry & Word Processing Certification – Mid Florida Technical Institute (1990–1991)

High School Diploma, Business Major – Elizabeth High School (1986–1989)

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