Remote Work Eligible Business Professional Seeking Flexible Roles

BOBBIE GIBSON

504-***-**** **************@*****.*** Laplace, LA 70068

SUMMARY

BUSINESS PROFESSIONAL GRADUATE WITH HANDS ONEXPERIENCE IN NEGOTIONS, MANAGING STAFF, SCHEDULING, AR/AP, HR POLICIES AND PROCESSES, TRAINING AND DEVELPOMENT ALL WHILE MEETIMG STATED ATTENTION TO DETAILS, CONFLICT RESOLUTION, HIGH STRESS TOLERANCE, AND ADAPTABILITY.

SKILLS

COMPUTERIZED ACCOUNTING

SPECIALTY JOURNALS

BOOKKEEPING

MANAGERIAL ACCOUNTING

AR/AP

PAYROLL

PROJECT MANAGMENT

HUMAN RESOURCE MANAGMENT

STRATEGIC MANAGEMENT

EMPLOYEE TRAINING AND DEVELOPMENT

LABOR RELATIONS

BUSINESS LAW

PRINCIPLES OF MARKETING

COMPENSATION

WEB MARKETING

CONSUMER RESEARCH METHODS

MIRCROSOFT OFFICE

SOCIAL MEDIA

NEGOTIATION ABILITIES

INVENTORY CONTROL

CONTRACT MANAGEMENT

CUSTOMER SERVICE

QuickBooks

EXPERIENCE

Sales Associate, Cirlce K, January 2019-December 2021 Macomb, IL

Operated cash register, collected payments, and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success. Reviewed files, recordings and other documents to obtain information to respond to requests. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Answered incoming telephone calls to provide store, products, and services information. Built trusting relationships with customers by making personal connections. Met merchandise processing standards and maintained organized and accessible work area. Assisted teammates with sales-processing tasks to meet daily sales goals. Worked with fellow sales team members to achieve group targets. Obtained signatures for financial documents and internal and external invoices. Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.

Answered customer questions, shared product knowledge and researched pricing and availability.

Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.

Stayed up to date on company products and services to support sales objectives. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Conferred with customers to understand needs, recommend products and solve after-sale issues.

Suggested products and services to match customers' stated needs and preferences. Listened to customers to understand needs and refer to optimal services. Answered customers' questions and addressed problems and complaints in person and via phone.

Continuously met sales goals via strategic prospecting. Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Greeted incoming customers and provided expert sales and service to drive revenue. Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.

Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues. Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.

Communicated effectively with clientele to maintain customer satisfaction and loyalty. Maintained high feedback ratings from customers by responding quickly to questions and problems.

Fostered relationships with customers to expand customer base and retain business. Gave top-notch service to everyone in order to provide ample sales opportunities. Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints. Tax Accountant, Liberty Tax Service, December 2016-December 2020 Macomb, IL

Prepared annual individual, corporate, trust, estate, gift and partnership tax returns. Reconciled client books for accurate reporting with post adjusting journal entries. Assisted clients with personal and corporate tax issues. Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.

Reviewed tax returns to make recommendations regarding accuracy and tax savings opportunities.

Responded to tax authorities and IRS notifications to discuss tax matters. Analyzed client information to offer recommendations for reducing client tax liabilities. Discussed tax projections and related estimated payments with clients. Accurately filed federal and state income taxes for large organization following strict deadlines.

Remained up-to-date with state and foreign tax issues and current tax laws. Trained and mentored new staff and interns on tax projects. Interacted with key client management to gather information, resolve tax-related problems and discuss business and process improvements.

Processed corporate, individual, partnership and private foundation tax returns. Remained vigilant in terms of changes to tax laws, assuring that companies were always compliant.

Provided high-level client service by returning calls and emails within [Number]-hour timeframe.

Collaborated with management to improve policies, procedures and reporting systems for federal, state and local tax compliance.

Conducted reconciliation for all tax accounts monthly for [Number]-employee company in

[Industry] sector.

Performed tax methods applicable to business revenues and like-kind exchanges. Reviewed tax lots and identified potential loss strategies. Assisted partners with proposals and business development calls. Followed industry standards to mitigate risk for organization with []% compliance. Followed industry standards to mitigate risk for organization with [Number]% compliance. Receiving Associate, Dick Blick Art Materials, January 2016-December 2017 Galesburg, IL

Reviewed work orders to check correctness of deliveries. Compared shipment contents with paperwork to support inventory accuracy and records management.

Organized storage areas to maximize movement and minimize labor. Prepared accurate shipping orders and bills of lading to direct and route materials. Investigated inventory discrepancies to maintain recordkeeping validity. Input weights, charges, discrepancies and other data in [Software]. Liaised with vendor representatives to rectify damages and shortages. Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.

Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

Prepared and processed shipping documents and routed materials and bills of lading. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Prepared shipments for postage through careful packing, sealing and labeling of materials. Promoted improvements in process efficiency and productivity by [Action]. Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.

Consulted price lists to calculate shipping, storage and demurrage charges. Worked with carrier representatives to handle shipping and delivery needs. Maintained necessary inventory to meet shipping and receiving demands. Determined best shipping method for materials, considering shipping procedures, routes and rates.

Prepared packages, calculated postage and verified details for shipments. Coordinated resolutions to independently handle damages, shortages and nonconformance. Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Utilized [Software] to organize and maintain shipment records, supply totals and inventory data.

Determined most effective method of shipment for [Type] and [Type] packages based on budgetary and time requirements.

Setup Operator, NTN BOWERS, May 2011-April 2016

Macomb, IL

Assigned tasks to employees and monitored productivity, performance and task completion. Managed and supervised daily activities of [Number] team members to verify fulfillment of customer orders and adherence to general warehouse operations. Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.

Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.

Supervised equipment upgrades and modifications.

Increased line efficiency and reduced accidents through 5S program implementation. Met or exceeded target for on-time customer shipments. Identified and helped resolve nonconforming product issues to support accurate order fulfillment.

Discovered and fixed root causes of issues negatively impacting production performance. Boosted productivity and efficiency for staff in solution implementation. Coordinated scanning and color-correction of original artwork and procured duplicate printing files.

Reduced turnover by [Number]% to [Number]% through [Task]. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions. EDUCATION AND TRAINING

Bachelor of Science

Business Administration And Management, Remington College, HEARTHROW FLORIDA January 2013

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