Dedicated Customer-Focused Care & Service Professional
Resume:
Whitney Upton
Prince George, VA *****
*********@*****.***
Professional Summary
From age 13, I gained early work experience through babysitting, which instilled in me a sense of responsibility and care. At 16, I transitioned to Chick-fil-A, where I thrived as a team member. This role was more than just a job; it was an environment that reinforced the values of teamwork and dedication, feeling much like a second family.
Seeking to better manage my finances, I moved on to pursue higher-paying opportunities. During this period, while navigating the start of my college journey and coping with the unexpected loss of my father, my employment was intermittent.
For the past year 1/2 I worked as a PCA, but the position didn’t provide the financial stability I need. I am actively seeking a more demanding and rewarding job to secure my financial future and better manage my expenses.
Work Experience
PCA Personal Care Assistant
People First Urgent and Primary Care-Colonial Heights, VA June 2024 to Present
As a PCA, do light cleaning, aid grooming activities, distribute medications, and transport my client to and from medical appointments.
Carryout/Cashier
K&L Barbecue-Hopewell, VA
March 2025 to August 2025
At K&L I mainly accepted phone calls, took orders, and packaged the Togo orders. CSR - Customer Service Representative
Verida Inc-Richmond, VA
April 2023 to June 2023
Here I had to handle a large volume of calls in a timely manner, understand what the customer was looking for and what they needed, research issues, resolve complaints, and provide solutions. My main focus was scheduling rides for people needing non-immediate medical care/assistance. This job helped me learn a-lot more on how to navigate an online system, as well as improved my typing speed. Chick-Fil-A Team Member
Chick-fil-A Restaurants-Colonial Heights, VA
October 2019 to May 2021
Here I welcomed and assisted guests with enthusiasm, courtesy, and hospitality. Efficiently took orders and processed accurate transactions. Showcasing a thorough understanding of the brand, products, and promotions. I also learned the value of teamwork and cleaning when not busy. Education
High school diploma
Dinwiddie Senior High School-Dinwiddie, VA
September 2017 to June 2021
Skills
• Sales
• Record keeping
• Organization
• Computer operation
• Flexibility
• Customer support
• Customer service
• Typing
• Problem solving
• Computer skills
• Time management
• Quick learning
• Teamwork
• Guest services
• Active listening
• Customer needs analysis
• Cash register
• Client services
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