Cocktail Waitress and Customer Service Professional

VIOLET MONTOYA

North Las Vegas, NV 725-***-**** ************@*****.***

PROFESSIONAL PROFILE

Reliable and safety-driven Amazon Delivery professional with strong experience supporting high-volume logistics operations and meeting strict delivery timelines. Proven ability to follow delivery protocols, optimize routes, handle packages accurately, and maintain customer satisfaction in fast-paced environments. Known for punctuality, attention to detail, and compliance with safety standards. Brings additional customer service and navigation experience from rideshare driving, contributing to efficient, professional, and dependable delivery performance. PROFESSIONAL EXPERIENCE

AMAZON – Dock Process Guide (May 2021 – December 2024)

• Worked closely with Process Assistants to ensure daily operational goals were met and exceeded.

• Assisted with shift staffing and supervised 5+ dock employees during unloading operations.

• Trained associates and verified compliance with standard operating procedures.

• Inspected over 2,500 items daily to ensure accuracy prior to receiving and stowing.

• Maintained accurate records using Microsoft Word and Excel. AMAZON – Associate / Problem Solver

• Resolved inventory and operational issues efficiently.

• Troubleshot inventory discrepancies including ASIN labeling and damages.

• Exceeded receiving rate goals while maintaining quality standards.

• Collaborated with cross-functional teams to support projects and events. UBER – Driver (December 2024 – Present)

• Provided reliable and timely transportation services.

• Maintained a 4.9+ customer rating through excellent service.

• Optimized routes using GPS navigation.

• Maintained vehicle cleanliness and safety compliance.

• Adhered to traffic laws and rideshare regulations. EDUCATION

Shadow Ridge High School – High School Diploma

Genevieve Training Center – Certified Nurse Assistant (CNA) SKILLS

Package Handling, Route Optimization, Time Management, Customer Service, Safety Compliance, Documentation, Forklift/Clamp Operation, Leadership, Problem Solving CERTIFICATIONS

CPR Certified (October 2024 – October 2026)

Certified Bartender (July 2023)

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