Administrative & Financial Specialist with 25+ Years Experience
Resume:
Jaffies Mae Harris
** ******** ******, **********, ** 35215
*************@*****.***
CAREER SUMMARY
Motivated and experienced administrative and financial assistant with over 25 years of experience in billing disputes, analyzing actual & budget expenditures, developing budget plans, procurement accounts reconciliation, inventory control, generating work orders, supervising employees & special projects, coordinating meetings, and generating various data reports. SELECTED CAREER ACHIEVEMENTS
• Recipient of a BellSouth certificate for highest efficiency rating within the department
• Awarded a BellSouth certificate for extraordinary customer service
• Developed and help implemented a marketing strategy that increased the UAB Eat Right program enrollment 20%
• Restructured the UAB Eat Right program collection process that resulted in a 5% savings and 100% collection
• Resolved a purchase order conflict that prevented late shipment on an urgently needed Southern Company power plant equipment
• Developed a computerized database the made the Southern Company power plants’ large equipment inventory cataloging 30% more efficient
PROFESSIONAL EXPERIENCES
Marshalls Retail Store November 2020 to November 2022 Cashier
• Answer and redirect incoming calls, process customer’s purchases, and return transactions
• Invite customers to sign up for company credit cards, restock the front end, and checkout areas as needed Infinity Insurance September 2015 to May 2017
First Notice Claim Adjuster
• Answered, resolved, or redirected incoming calls from a customer regarding insurance claims
• Processed initial insurance claims
• Resolved or redirected any customers’ insurance policy coverage or payment issues West at Home Corporation April 2014 to October 2014 Customer Service Representative
• Worked Remotely for Ohio Dominion Gas Company
• Processed work orders for customer’s reconnects, meter line tests, relocations, and disconnects
• Processed customer’s bill budget payment plans and resolved billing payment issues
• Updated customer’s account information and coordinated concerns with other departments as needed AT&T July 1999 to September 2013
Billing Dispute Rep /Escalation Rep /Wholesale Customer Service Rep
• Lead representative over a multimillion-dollar business billing dispute claims account
• Investigated customer’s claims concerning billing charges and made appropriate resolutions
• Generated service orders to correct and apply appropriate credits to customer account
• Resolved customer issues with other AT&T departments which included: finance, collections, and legal
• Participated in management meetings and arrangements to resolve the customer billing issues
• Transported circuit data from the AT&T platform to the other company’s system platform
• Supervised night shift customer representatives’ productivity and completed activity reports The University of Alabama at Birmingham May 1996 to July 1999 Clinical Nutrition Department, Administrative Assistant
• Developed and prepared comprehensive financial reports for monthly departmental meetings
• Assisted with writing federal grants for department research projects
• Handled the department’s Eat Right Program revenue collections and deposits
• Traveled to UAB Clinics, tracked and maintained the Eat Right Program enrollment status and schedule Chief Financial Officer Department, Administrative Assistant
• Tracked and maintained the clinics’ monthly expenses and revenue
• Coordinated monthly and quarterly departmental meetings
• Typed business external and internal correspondences as needed
• Prepared charts and reports for monthly and quarterly meetings
• Handled and resolved calls or directed callers to the appropriate personnel Southern Company Services January 1982 to May 1996 Technical Analyst /Engineer Aide I /Engineer Aide II /Office Clerk
• Assisted with the company’s power plants equipment inspections and follow-ups
• Coordinated and managed the department’s capital purchases
• Trained and supervised part-time clerical staff
• Processed and maintained departmental end-of-year financial accrual reports
• Handled and resolved department billing problems as needed
• Maintained and updated department personnel schedule time reporting system SKILLS SUMMARY
• Extraordinary Problem Solving, Listening and Decision-Making Skills, Great Organizational Planning
• Negotiation Skills, Excellent Communication, Time Management, and Multiple-Tasking Skills
• Detail Oriented, Strong Independent Worker, and Excellent Customer Care Skills
• Strong Up-Selling, Analytical Reasoning, and Personnel Management Skills
• Excellent Knowledge in Telecommunication Technology, Platforms, and Systems
• Good Medical Knowledge, Excellent Operating in Multiple Systems Simultaneously Ability ADDITIONAL EXPERIENCE
Over 10 years of retail and tax return preparation experience as a cashier and as a sales floor associate with Macy's, Sears, Kmart, Home Depot, Golbro Jewelers, Joann Fabrics, TJ Maxx, the County Seat Clothing Store, Marshalls, and tax returns processed with H&R Block, and Tax Enterprise
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