Seasoned Customer Service & Billing Specialist
Resume:
Marylee Woods
Milwaukee, WI *****
***********@*****.***
Professional Summary
Seasoned Customer Service Professional with over 20 years of experience across various industries including healthcare, banking, and retail Skilled in medical billing, customer retention, and problem- solving under pressure Strong communication skills, adept at multitasking and prioritizing tasks efficiently Actively seeking opportunities to leverage expertise in customer service, medical billing, and banking to drive customer satisfaction and business growth. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Health Plan Specialist Operations
Medica-Remote
August 2025 to Present
I am responsible for helping members to resolve service inquiries for claims, enrollment, billing, and pharmacy, as well as interpret contracts and explain benefits. I am also responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations.
Customer Experience Support Specialist
Milwaukee Tool-Remote
July 2023 to August 2025
Responsible for Enhancing customer satisfaction across the US by effectively interpreting and addressing customer and sales personnel needs.
Demonstrated exceptional problem-solving skills under pressure, ensuring timely and accurate resolutions.
Mastered multitasking by efficiently prioritizing and organizing multiple projects and tasks. Retention Specialist
Charter Communications- Spectrum-Milwaukee, WI
June 2021 to April 2023
Boosted customer retention by setting up new accounts, upselling products, and upgrading services Strengthened communication skills, ensuring high-quality customer service through oral and written interactions.
Excelled in professional public dealings and problem-solving under pressure, managing multiple projects and tasks effectively.
Customer Service Representative
Tele-Direct Communications-Remote
June 2020 to June 2021
Enhanced customer experience by efficiently handling incoming and outgoing calls, identifying needs, and making account adjustments
Improved customer satisfaction by promptly answering questions, rescheduling appointments, and managing emails
Sanitation Associate
Carroll University-Waukesha, WI
December 2018 to May 2020
Ensured a clean and safe environment by maintaining cleanliness in dorm rooms, restrooms, and public areas
Contributed to campus hygiene by effectively using floor care machines and equipment Environmental Services
University of Wisconsin-Milwaukee, WI
October 2016 to November 2018
Maintained cleanliness and safety in public restrooms, classrooms, and hallways Specialized in floor care, including stripping and waxing, using floor care machines efficiently Sanitation Associate
MillerCoors-Milwaukee, WI
October 2014 to September 2016
Enhanced facility appearance by removing smudges and finger marks from vertical surfaces Maintained cleanliness in stairways, hallways, and restrooms, ensuring well-stocked supplies Environmental Services
Columbia St Mary's Hospital-Milwaukee, WI
May 2013 to August 2015
Ensured cleanliness and readiness of occupied/discharge patient rooms, public restrooms, and office spaces
Efficiently managed waste and dirty linens, contributing to hospital hygiene Hospitality Associate
Milwaukee City Center Hilton Hotel-Milwaukee, WI
March 2011 to April 2013
Delivered exceptional guest service, fostering strong relationships across hotel departments Enhanced guest experience by providing room service and recommending top dining and entertainment options
Customer Service Associate
Walmart-Milwaukee, WI
February 2003 to November 2008
Maintained comprehensive knowledge of store policies, improving customer service efficiency Supported team members by cross-training and assisting with cashier duties and customer inquiries Customer Service Rep Call Center
Market Probe Milwaukee,WI-Wauwatosa, WI
March 2002 to January 2003
Provided accurate information in response to customer inquiries, mastering service call scripts Built customer loyalty through follow-up calls, addressing product issues effectively Personal Banker
TCF National Bank-Milwaukee, WI
July 2000 to February 2002
Developed expertise in estate and tax codes, enhancing customer financial planning Assisted with account openings/closings and managed Money Market CDs, IRAs, providing teller support when needed
Education
Medical Billing and Coding Milwaukee (Certified)
Court Reporting Lakeshore Technical College-Wauwatosa, WI August 2009 to May 2010
Skills
• Medical Records
• English
• Medical Coding
• Epic
• EMR Systems
• Medical Terminology
• ICD-10
• Insurance Verification
• ICD-9
• Medical Office Experience
• Anatomy Knowledge
• Hospital Experience
• Upselling
• Guest Services
• Environmental Services
• Office Management
• Hospitality
• Medical Scheduling
• Data Entry
• Microsoft Excel
• Floor Care
• CPT Coding
• Clerical Experience
• Medical Billing
• Management
• Banking
• Sales
• Communication skills
• Microsoft Office
• Phone etiquette
• Customer service
Certifications and Licenses
Driver's License
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