Experienced Catering Services Lead with Food Safety Expertise

KATHY HEMMING

Madison, Wisconsin, US **************@*****.***

PROFESSIONAL SUMMARY

Offering extensive knowledge, a strong work ethic, and over 25 years of experience in the field. Bringing high energy, best food safety practices, and sales expertise to the table. Team player with a vibrant personality and extensive experience working in a multitude of different restaurant environments. Known for their dependability and meticulous attention to detail. Take the initiative to ensure top-notch service and a smooth event setup and teardown. Team leader who is collaborative and thoughtful, with clear, comprehensive, and directive supervision. Catering staff with extensive experience in food and bartending for weddings, social events, and corporate functions. Commended for multitasking and providing excellent service to all customers on a daily basis. Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms. Committed to meeting and exceeding all service standards and regulations.

Ability to maintain a professional, calm, and efficient demeanor at all times. Capable of safely transporting food in accordance with health regulations. Food safety and sanitation guidelines are known to this focused and efficient team member. Flexible and adaptable, with a desire to learn new techniques and processes. Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations. Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members. Extremely skilled at prioritizing responsibilities in the face of changing deadlines. Dedicated to accuracy and streamlining systems in order to maximize productivity. Problem-solver with experience in time management and preparation. SKILLS

Hospitality service expertise Food handling

Buffet assembly and take down Interpersonal skills Dining area cleanliness

Quality control

EDUCATION

Food safety understanding Food station setup

Multi-Task Management Special dietary requirements Safe food handling

High School 1997 Northeast High School Oakland Park, FL WORK HISTORY

FOH/MicroKitchen Supervisor Sept 2023 to July 2025 ISS@ MSN GOOGLE Madison, WI Maintain Cafe during breakfast and lunch service switching out vessels as needed while providing exemplary guest service to my clients. Managing my MK Attendant while training and providing the tools to keep the standards in the MKs to excellence. Ordering all products for MK’s with healthy choices first. HAACP, Temp logs and maintains the safety standards at all times. Banquet Server April 2023 to Sept 2023 Cortech Staffing Madison, WI Successfully assisted approximately 50 to 120 guests during each shift. Verified that all cafe areas were clean enough to meet state and federal standards. Cleaned and sanitized workstations to comply with health department regulations. Cleaned and maintained buffet food and serving utensils continuously throughout each service Catering Manager May, 2022 to May, 2022 International Catering Collective Madison, WI Schedules and directs staff in daily work assignments to maximize productivity. Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety. Orchestrated positive customer experiences at all stages by overseeing every aspect of [Type] operations. Was in charge of the day-to-day operations of catering, including scheduling, ordering food, and event planning. Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction. Both permanent and temporary employees were hired and trained by me. Conducted regular inspections of preparation and storage equipment to assess function and maintain performance in order to ensure cost-effective and safe operations. Oversaw employee performance during the preparation and serving of [Number] meals per day. Coordinated floor and table layouts, guest counts, and overall catering needs with event planners. Investigated and implemented improved service and team management strategies to increase business profits. FOH Manager January 2021 to May 2022 Cardinal View Senior Living Middleton, WI Devised and oversaw menu plans for weekly and special events. Oversaw a team of skilled kitchen workers who prepared and served meals. Observed food preparation, production, and plating for quality control. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Was in charge of the day-to-day activities of 10 employees in a Senior Living Facility kitchen and dining room establishment, fostering an inspiring environment to maximize employee satisfaction. Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Site Manager June, 2020 to January, 2021 TA-Rapid Covid Testing Clinic Madison, WI Conducted interviews, hired, and trained new employees. Met with the Midwest Operations Manager on a weekly basis to discuss safety procedures, compliance issues, and facility maintenance. Taught each new location manager about safety protocols and procedures. F&B Outlet Shift Manager January, 2020 to March, 2020 The Madison Concourse Hotel and Governor’s Club Madison, WI Oversaw a 15-person wait staff that served 30 tables per day for a 5-star fine dining establishment and Hotel. Improved employee morale by motivating and disciplining employees and implementing a new mentoring program. Kept a high level of cleanliness and sanitation.

Oversaw, trained, and developed team members in accordance with company policies and procedures. Maintained a positive customer service environment. I was frequently complimented by customers for going above and beyond my normal responsibilities. Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons. Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines. Keep an eye on dining rooms for seating availability, service, and guest safety and well-being. Improved customer service by training employees, overseeing operations, and promptly resolving issues. Maintained quality and performance goals through hands-on team leadership. FOH / Bar Manager April, 2019 to January, 2020 Merci Bistro Madison, WI Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Observed food preparation, production, and plating for quality control. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Was in charge of all bar orders while establishing local vendors as a priority. Oversaw all FOH activities, training of servers and bartenders in food and alcohol safety. Barista Manager November, 2017 to April, 2019 Starbucks - Target Madison, WI Customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of the space all contributed to a superior coffeehouse experience.

Learned every menu preparation as well as numerous off-label drinks to meet all customer needs. Provided prompt and efficient service to customers and devised strategies to avoid delays. Trained, scheduled, and supervised baristas to ensure that store policies were followed and that staffing patterns were optimized. Restocked display cases with appealing arrangements in order to promote specialty foods such as bagels and muffins. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods. Barista Manager May, 2016 to August, 2016 Miramonte Indian Wells Resort & Spa Indian Wells, CA Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.Produced over 100 drinks with consistently high customer satisfaction scores in average shifts.Customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of the space all contributed to a superior coffeehouse experience.Cleaned and sanitized work areas every to prevent infections and maintain store professionalism.Created recipes and menus using my knowledge of market demand and culinary trends.

Customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of the space all contributed to a superior coffeehouse experience.

Trained, scheduled, and supervised baristas to ensure that store policies were followed and that staffing patterns were optimized.

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