HVACR Technical Service Analyst Expert
Resume:
Peter Figueira
Peachtree City, GA *****
********.*****@*****.***
Professional Summary
Top-performing and multi-faceted HVACR professional offering 20+ years of progressive leadership experience. Sr. HVACR Technician possesses deep expertise in the mechanical maintenance, repair, supervision, and quality performance of high-end HVACR systems. Passionate about providing service and quality excellence for a diverse customer base. Workforce Planning and Prioritization
Project Scheduling and Administration Customer Relationship Management
New Customer Acquisition and Retention Quality and Performance Improvement Budget and Fiscal Accountability
Strategic Planning and Tactical Execution Building, Mentoring, and Leading Teams
Vendor and Supplier Relationship Management End-to-End Turnkey Program Management
Authorized to work in the US for any employer
Work Experience
Technical Service Analyst Level 3 (Remote) Daikin Applied-Atlanta, GA
January 2024 to Present
Remotely assist field service technicians, service managers, field sales engineers, and contractors with diagnosing HVAC equipment.
Provide remote guidance and assistance with service information letters and field modifications to equipment.
Assist remotely with field support for loading software code into unit controllers.
Performed the highest case closures quarterly with on-time and root cause analysis troubleshooting.
Created product service information letters for product retrofits of equipment.
Collaborated with product engineers for customer application inquiries.
Assisted leadership in the training, mentoring, and development of entry-level and mid-level Technical Service Analysts.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
HVAC Service Technician Level 3 Daikin Applied-Atlanta, GA
August 2020 to January 2024
Diagnosed, maintained, and repaired various HVACR systems, with expertise in AC systems, chillers, refrigeration, boilers, heating systems, ventilation, and BMS controls.
Directed multiple outside vendors and entry-level technicians, serving as a trusted SME and technical leader.
Preferred service technician for key customer contracts.
Created customer quotes for necessary repairs and performed work to turnkey.
Provided strategic leadership to the team personnel for controls, start-ups, troubleshooting, and service needs.
Assisted leadership in the training, mentoring, and development of entry-level and mid-level technicians.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
Roof & Controls Technician AMB GROUP-Atlanta, GA
July 2018 to June 2020
In charge of day-to-day operation, maintenance, and repairs for the Mercedes-Benz Stadium's retractable roof systems, including the roof's inflatable pillow system.
Holds full budget responsibility for tools, supplies, staff training, MSA, and any capital improvement projects, and leads interviewing, hiring, and staff training.
Accountable for leading a team of 8-10 staff to ensure seamless roof maneuvers during major events.
Directs a diverse group of contractors related to any stadium roof or halo board maintenance work.
Reduced the operational budget for third-party contractors by $300,000 for Mercedes-Benz Stadium.
Writes complex MSAs that include SOWs and works with the legal department on final language approval.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
Sr. HVAC Service Technician COMFORT SYSTEMS USA SOUTHEAST-Kennesaw, GA
February 2017 to July 2018
Diagnosed, maintained, and repaired various HVACR systems, with expertise in AC systems, chillers, refrigeration, boilers, heating systems, ventilation, and BMS controls.
Directed multiple outside vendors and entry-level technicians, serving as a trusted SME and technical leader.
Won the Technician of the Year Award in 2017.
Identified and closed two large contracts, including an $800,000 contract for the Atlanta Charter Schools and a $96,000 ongoing maintenance agreement for the Mercedes-Benz Stadium's retractable roof.
Provided strategic leadership to the team working on the Mercedes-Benz Stadium's inflatable room system, including controls, start-ups, troubleshooting, and service needs.
Assisted leadership in the training, mentoring, and development of entry-level and mid-level technicians.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
Journeyman Mechanic JOHNSON CONTROLS INTERNATIONAL (JCI)-Roswell, GA
June 2015 to February 2017
Accountable for working directly with clients in diagnosing, repairing, and maintaining HVACR systems.
Charged with identifying root equipment problems and troubleshooting systems if necessary.
Maintained stock of inventory and company equipment, documenting all service-related activities.
Earned commendation for the highest sales by a Technician in the Southeastern U.S. for Q3 of 2016.
Leveraged a variety of hand and power tools, following blueprints and engineering specifications, to mount, assemble, troubleshoot, and repair systems.
Complied with all industry and company standards, policies, and procedures to ensure a safe installation and the long-term functionality of the systems.
Hand-picked multiple times as the preferred Technician on several high-profile customer installations.* Developed customer quotes, including the pricing for cranes, parts, labor, materials, and equipment.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
Chiller Technician JONES LANG LASALLE-Atlanta, GA
April 2011 to June 2015
Brought on board as an integral member of a team of experienced HVACR Technicians. Repaired and maintained HVACR systems for a diverse client base, including chillers, pumps, cooling towers, boilers, refrigeration systems, VAVs, PIUs, RTUs, FCUs, and exhaust systems.
Oversaw and managed the refrigerant and parts inventory.
Recognized by leadership for reducing third-party contractor costs by $346,000.
Coordinated and led ongoing training of Technicians, Engineers, and new Apprentices.
Won multiple Spot Awards for technical performance excellence and consistently identifying cost savings.
Developed and presented service quotes for clients, leading the entire repair process from start to finish.
Chosen to manage daily operations in the absence of the leadership team.
Provided technical support to field technicians requiring assistance with troubleshooting VFDs, motors, conveyors, compressors, and pumps.
Troubleshoot, repair, and replace control devices, including relays, proximity sensors, push buttons, contactors, and motor starters.
Troubleshoot various equipment using ladder schematic diagrams with ohm meters, multimeters, and megger meters. Additionally, program drives, HMI equipment, PLCs, VFDs, and front-end operating systems.
Education
Associate's degree in HVACR Technology
2001-2004
Technical Career Institute, College of Technology - New York, NY
Certificate Refrigeration Operator
2004-2005
LaGuardia Community College - Long Island City, NY
Skills
•Troubleshooting
•Refrigeration
•Microsoft PowerPoint
•Schematics
•Boiler
•Blueprint Reading
•Facilities Maintenance
•Electrical Experience
•Mechanical Knowledge
•Microsoft Office
•Microsoft Excel
•Customer Relationship Management
•Construction Management
•HVAC/R
•HVAC
•Service Technician Experience
•Equipment Repair
•Plumbing
Language
English – Expert
Certifications and Licenses
United Association Pipefitter Mechanical Service Certified
Mainstream Engineering Corporation MVAC Technician Section 609 Certified
United Association HVAC/R HFCS, 410A Certified
United Association EPA Section 608 Universal Certified
Academy Forklift, Ltd. Journey Mechanical Service Certified
Mainstream Engineering Corporation OSHA 30 Hour Construction Safety &Health Certification OSHA 10 Hour Construction Safety & Health Certification
The U.S. Department of Labor UA STAR HVACR Mastery Certified
Mainstream Engineering Corporation HVAC/R Preventive Maintenance Certified
Certified Forklift Operator
Mainstream Engineering Corporation Indoor Air Quality Certified
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