Multi-Role Customer Service Professional
Resume:
Tracey McMillian
Mobile, AL *****
*************************@***********.***
Professional Summary
OBJECTIVE To use my customer service, problem solving, clerical and communication skills in customer service/management position that offers benefits administration and employee on-boarding. Authorized to work in the US for any employer
Work Experience
Caregiver
self employeed-Mobile, AL
August 2018 to Present
Home health, taking care of my elderly mother and other limited disabled Family members! Blood pressure checks, administration of medications, administration of breathing treatments, oxygen, glucose monitoring and glucose checks, removal and replacing of a G-7 glucose sensor etc! Founder and CEO
Paisley J’s House-Mobile, AL
March 2018 to Present
Duties: Day to Day operations
Placing abuse women and children in a safe environment, Preparing women to go back out in the financially as well as helping feel comfortable and secure once they make a transition to the outside world again. Manager
Tracmin Properties-Mobile, AL
February 2014 to Present
Providing customer service, operating and answering phones, email and fax, clerical and office duties, marketing for new business leads, preparing monthly reports, preparing lease agreements, processing payments and collections, scheduling, setting appointments, showing properties, payroll, and deposits. Manager
Tracmin Properties/Home Design-Mobile, AL
April 2008 to September 2019
Provide customer service to create the best solution for clients.
Perform administrative duties including email/ fax correspondences.
Responsible for processing payroll.
Schedule meetings, showing of properties, and facilitate marking techniques.
Process payments and collections.
Prepare job estimates and invoices.
Display job sites for showing.
Prepare monthly reports, payroll, and deposits.
Prepare contracts for new jobs
Project Manager
Homes by Design-Mobile, AL
May 2008 to October 2018
Providing customer service, preparing job estimates and invoices, visiting job site to take pictures of before and after, preparing contracts for new jobs, marketing new business leads, preparing monthly reports, payroll, and deposits.
Owner/Case Manager/ Caregiver
All Kidz Daycare-Mobile, AL
October 1999 to May 2008
Assisting clients, providing customer service. Cared for children ages six weeks to twelve years of age. Taught children the state required curriculum, prepared menus weekly, completed state required monthly reports and payroll.
Case Manager
All Kidz Daycare-Mobile, AL
August 1999 to May 2008
Provide customer service to children and parents.
Cared for children ages six weeks to twelve years of age.
Taught children from a state curriculum that included basic life skills and
Completed state required monthly reports and payroll.
Responsible for reporting any incidents or concerns to parents. Manager
Body Shop of America-Mobile, AL
June 1995 to October 1999
Assisted customer with purchases, conducted sales, provided customer service and customer care, set up clothing displays, conducted interviews for new hires, trained employees, completed daily/weekly/ monthly reports and payroll.
Manager
Body Shop of America-Mobile, AL
August 1995 to August 1999
Assisted customers with purchases.
Conducted sales and met company's quotas and expectations.
Provided customer service to deliver customer satisfaction
Set up marketing and promotional displays.
Conducted interviews for new hires and trained employees.
Responsible for reporting any incidents or concerns to parents.
Completed payroll and reports.
Social Services Director
Education
EKG technician (Certification)
University of South Alabama-Mobile, AL
May 1991
Business Administration
Ohio State University-Mobile, AL
May 1986
Business Administration (Associates Degree)
Faulkner State University
January 1983 to December 1985
Business Administration (Associates Degree)
Faulkner State University-Mobile, AL
May 1985
Diploma
John S Shaw High School
January 1979 to December 1983
High school diploma or GED
Bachelor's degree
Business (Associate's degree)
Skills
• Phone etiquette
• Proficient in electronic device usage
• Medicare
• Capillary blood collection tubes
• Computer operation
• Administrative Experience
• Tourniquet for blood collection
• Microsoft Powerpoint
• Personal Protective Equipment (PPE)
• Call center
• Centrifuge
• CPR
• High-energy, dynamic and compassionate professional with extensive background in managing relationships and communication with consumers, employees, clients, and the general public. Possess outstanding cross-industry skills, superior presentation abilities, a passion for excellence, and a contagious enthusiasm. Possess highly transferable marketing concepts and skills to produce outstanding results regardless of industry. Able to develop, maintain, and strengthen business relationships with customers. Highly motivated professional who is driven to achieve phenomenal results. Extremely effective in fast-paced and stressful situations. Outstanding promotion and communication skills.
• Collections/payment processing
• Classroom experience
• Cash handling
• Copier/Printer/Fax/Scanner knowledge
• Early childhood education
• Customer service
• Maintaining patient confidentiality
• Microsoft Word
• Evacuated tube system (ETS)
• Claims Adjuster License
• Point-of-care phlebotomy testing devices
• Cash register
• Leadership skills
• Proper phlebotomy specimen storage
• Patient interaction
• Organizational skills
• Type minimum 35 WPM/keyboarding
• Experience with children
• Communication skills
• Specimen collection
• Classroom management
• Computer skills
• Data entry
• Clerical experience
• Sales
• Childcare
• Multi-line phone knowledge
• Sharps containers
• Lesson planning
• Phlebotomy specimen transport bag
• Writing skills
• Event Planning
• Problem Solving Skills
• Blood collection tubes
• Time Management
• Specimen identification for phlebotomy
• Butterfly needle venipuncture
• Inside sales
• Typing
• Insurance verification
• Direct patient care
• Windows
• Microsoft Excel
• Microsoft Office
• English
• Caregiving
• HIPAA
• Vacutainer method
• Straight needle venipuncture
• Blood sampling - Largest number of blood draws completed daily (1-5 blood draws)
• Phlebotomy - Phlebotomy experience (Less than 1 year)
• Assisting with diagnostic tests and procedures
• Problem Solving
• Patient question and concern management
• Conflict Resolution
• Medical terminology
Certifications and Licenses
First Aid Certification
CPR Certification
Food Handler Certification
Child Development Associate Certification
National Certified Phlebotomy Technician (NCPT - NCCT) November 2025 to November 2027
Driver's License
Groups
Ageless Model
October 2020 to Present
The Lyngale agency a national agency base out of Atlanta Georgia. OES
May 2016 to Present
Christian base sorority
McMillionAire ent. Group CO-CEO
May 2007 to July 2015
Event planner
Producer
Founder/ president
January 1999 to July 2010
The Jewelz social organization
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