Multifaceted Administrative & Healthcare Support Specialist
Resume:
Lesley Tomberlin
A multi skilled & Hard worker with a wide variety of experience who is always ready to learn more.
Windsor, WI 53598
***********@*****.***
Professional Summary
Highly organized administrative and healthcare support specialist with extensive experience managing documentation, safety compliance, patient communication, and multi-site coordination. Skilled in crisis response, EHR systems, scheduling, data tracking, and detailed reporting. Known for strong communication, professionalism, and the ability to stay calm and accurate in fast-paced environments. Tech-savvy, adaptable, and experienced in hybrid and remote settings. Seeking a remote customer support, patient support, or virtual administrative role where I can deliver dependable, compassionate, and detail-oriented service.
Authorized to work in the US for any employer
Work Experience
Crew management assistant
XCom-Madison, WI
October 2023 to Present
• Ensured compliance with safety regulations by monitoring work sites for potential hazards or violations during construction phases
• Contributed to cost estimation efforts by analyzing material costs, labor hours required, and equipment needs for each project phase
• Assisted in conducting site visits to assess construction progress and quality control adherence
• Monitored project progress against established timelines and milestones to identify potential delays or issues
• Managed project documentation including contracts, drawings, specifications, and change orders to ensure accuracy and compliance
Behavioral Health Technician Float
Integrity Residential Services-Madison, WI
October 2023 to December 2023
Assist with daily activities. Monitor behaviors. Deescalate problematic situations. Charting, administering scheduled medication and PRN when approved. Scheduling medical appointments, following behavioral procedures, etc..
Overnight Supportive Services
Lakeview Supportive Living Services LLC-Madison, WI August 2021 to March 2023
• Flushing G-Tube & feeding
• Medication administration
• Toileting
• Bathing
• Hoyer transfers
• Charting
• Laundry
• Housekeeping
• Repositioning
• Oral care
• Much more...
Night Auditor
Quality Inn & Suites-Sun Prairie, WI
July 2020 to October 2021
• As a Night Auditor I would audit financial records and transactions from the previous days business and manage all operations during overnight shifts.
• Depending on the amount of business conducted the day before, late night guest check-ins, and the number of phones calls and incidents that occur overnight. Managing Guest check-ins, processing paperwork, creating spreadsheets and many other records showing all financial transactions to ensure balances are accurate.
• Completing all items listed on the night audit checklist.
• Setting up Breakfast room using the best sanitizing techniques.
• Running all back up reports and procedures on the computers server to store the days data. Adding charges to guest folios, checking out guests in the morning, printing reservation folios and coding key cards for upcoming reservations.
Private In Home Hospice Care
Self employed/ supervisor-McFarland, WI
June 2021 to August 2021
Overnight hospice care. Administering narcotic pain medication as needed. Light housekeeping, some meal prep, keeping client comfortable, catheter care, charting and communicating with staff. Flower Delivery Driver
Prairie Flowers & Gifts-Sun Prairie, WI
March 2017 to October 2018
• Delivery Driver- I would deliver flowers around 5 different cities.
• Customer Service- Take orders over the phone.
• Cleaning- Always sweeping or wiping counters down and stocking. Private In-Home Caregiver
ComForCare Senior Services-Middleton, WI
August 2013 to December 2016
• Monitored, tracked and conveyed important client information to all healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient Satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Obtained client medical history, including medication information, symptoms and allergies.
• Employed mobility devices and electric Hoyer lift equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation. Education
Business Administration (Associate)
American InterContinental University-Online-Illinois Beach State Park, IL January 2008 to January 2009
Cna (Certification Course and Clinicals)
C.N.A, Professionals-Woodville, WI
August 2001 to October 2001
General Studies (High school diploma)
Stillwater Senior High School-Stillwater, MN
September 1989 to June 1993
Dental Assisting (Some College)
Century College-Maplewood, MN
October 1991 to October 1992
Cell Biology (Extra Credits During General Education) University of Minnesota-Twin Cities-Minneapolis, MN September 1991 to January 1992
Trade school
High school diploma or GED
Biology, Dental Assisting, Business Administration, Medical Terminology, and Pyschology (Completed Courses)
N/A (Bachelor's degree)
Skills
• Medical records
• Email marketing deliverability
• Content marketing - Content marketing experience (Less than 1 year)
• Customer communication
• Customer support
• State healthcare regulations
• Floral Design
• Phone answering
• Safety regulations
• Hospital experience
• Medical Terminology
• Breathing Machine
• Windows
• Meal preparation
• Wound care
• Time management
• Content calendars
• Appointment scheduling
• Direct support
• Customer relationship building
• Shipping & receiving
• Medication administration
• Front desk
• Caregiving
• Hospice Care
• Resident's rights
• Assisting with ADLs
• Organizational skills
• CRM system proficiency
• Dementia Care
• Cash handling
• Administrative experience - Administrative experience (3-5 years)
• Phone etiquette
• Laboratory Experience
• Hoyer Lift
• Hotel experience
• Customer complaint resolution
• Care plans
• Google Drive
• Customer retention
• Content creation - Content creation experience (Less than 1 year)
• Administrative experience within healthcare
• Communication skills
• IT experience within healthcare
• Phone communication
• Patient monitoring
• HIPAA
• Computer literacy
• Google Docs
• Typing
• Experience with individuals with cognitive disabilities
• Attention to detail
• Hospitality
• Night Audit
• Customer inquiry handling
• Anatomy Knowledge
• Microsoft Office
• Clerical experience
• Computer operation
• Customer service
• Microsoft Outlook
• Computer skills
• Regulatory compliance
• Vital Signs
• Tube Feeding
• Providing product information
• Guest Services
• Catheter Care
• Ethernet
• Microsoft Word
• Behavior management
• Electronic health records (EHR) management
• Social media engagement
• Working with people with developmental disabilities
• Productivity software
• Microsoft Excel
• Nursing
• ChatGPT
• Serving
• Microsoft Teams
• Restaurant experience
• Retail sales
Languages
• English - Fluent
Awards
Choice Hotels Certifications (All)
February 2021
Completed all possible training and awarded all Certificates through Choice University.
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