Senior Remote Customer Support Specialist

NICOLE COTTLE

Store Manager (High-Volume) $**M+ Annual Volume Leadership Development & Shrink Strategy PROFESSIONAL SUMMARY

High-volume retail leader with 20+ years overseeing $20M+ annual revenue environments, managing 18–25 staff, and promoting 15+ leaders into upward career movement. Strong focus on shrink control, compliance discipline, labor optimization, and culture-building. CORE COMPETENCIES

High-Volume Operations • KPI Performance • Shrink Reduction • Leadership Development • Compliance Audits • Labor & Schedule Strategy • Talent Retention • Onboarding & Seasonal Merchandising

LEADERSHIP IMPACT

• Managed $20M+ annual volume location. • Promoted 15+ leaders into career advancement. • Led shrink, safety, operational compliance. • Executed labor forecasting, payroll alignment, and coaching. • Stabilized retention and morale through structured leadership. EXECUTIVE SNAPSHOT

• $20M+ Volume Oversight • 18–25 Headcount • 15+ Promotions • Shrink Controls • Safety & Audit Compliance

CONTACT

765-***-**** • Anderson, IN • *************@******.*** PROFESSIONAL EXPERIENCE

STORE MANAGER (HIGH-VOLUME)

Aldi • Anderson, IN • 2003–2023

• Directed high-volume store generating $20M+ annually. • Led team of 18–25 through retention strategy, onboarding, and performance coaching. • Promoted 15+ employees into leadership pipelines.

• Improved shrink discipline via cash controls and audit accountability. • Managed labor scheduling, payroll accuracy, and staffing stabilization. • Ensured safety, compliance, and store standards alignment. • Executed seasonal resets and merchandising directives supporting revenue lift. EARLY EXPERIENCE

Sales Associate / Key Holder / Cake Decorator

Cox’s Pastry Shoppe & Taste of Love Bakery • Richmond, IN EDUCATION

GED • Richmond High School

SKILLS

Shrink & Loss Prevention • Labor Forecasting • Payroll Accuracy • Safety & Audit Compliance • Leadership Coaching • Morale & Retention Strategy • Customer Experience • Inventory Awareness • Merchandising & Floor Execution

Contact this candidate