Customer-Focused Admin & HR Support Professional

Whitley Williams

Homerville, GA ***** · ***********@*****.*** · 912-***-****

PROFESSIONAL SUMMARY

Customerservice and administrative professional with 10+ years of experience in remote call centers, insurance support, retail management, and business ownership. Skilled in HIPAA compliance, customer relations, CRM software, documentation, conflict resolution, and remote work. Currently completing a B.S. in Psychology, aiming to leverage strong interpersonal and organizational skills into HR, recruiting, or admin roles.

KEY SKILLS

Remote Customer Service & Support

Insurance/Payer Support & Verification

HIPAA Compliance & Confidentiality

CRM & Data Entry / Documentation

Leadership & Team Training

Administrative & Clerical Support

Communication, ProblemSolving, and Conflict Resolution

Microsoft Office (Word, Excel), Scheduling, Records Management

SELECTED EXPERIENCE

LiveOps — SelfContractor Call Agent (Remote), May 2025–Present

Manage inbound/outbound customer calls under flexible scheduling.

Provide support, troubleshooting, account guidance, and document interactions accurately.

ResultsCX — Customer Service Representative (Remote), Nov 2024–May 2025

Helped clients navigate health insurance plans, coverage, claims, and billing.

Protected sensitive information under HIPAA standards; maintained CRM records.

F.A.M. Fashion and More LLC — Owner / Manager, Feb 2021–Present

Oversaw all business functions: operations, inventory, finances, and customer service.

Developed strategy and executed business growth and customer satisfaction.

Walgreens — Shift Lead, Dec 2023–Sept 2024

Assisted with store operations, supervised staff, managed cash/inventory, and supported sales goals.

(Additional earlier roles available upon request — full résumé available for detailed employers.)

EDUCATION

B.S. in Psychology — University of Phoenix (Online) — Expected Oct 2026

AVAILABILITY

Ready for remote/office admin, customer service, HRsupport, or recruitingsupport roles immediately.

Contact this candidate