Remote Customer Care Specialist with CVS Experience

Roxanne Sandoval

Bensenville, IL ***** *********@***.*** - 630-***-****

WORK EXPERIENCE

CVS Call center

CVS CALL CENTER - Buffalo, MN - October 2016 to November 2025

CVS Specialty Customer Care, Intake, Web Support, BV Proactive PA support Non SGM, Scheduling deliveries, Mirena and various phone lines and tasks. Assisting patients in there pharmacy needs. Directing calls assisting doctor offices staff and other PSR representatives. Customer’s always come first.

Demo Event Specialist

MARIANOS - Arlington Heights, IL - March 2011 to Present August 2016

Demo, sales, educating customers on products, helping in bakery, deli,openin closing -making sure customers come first, making taffe apples, chocolate strawberries

Administrative Assistant

AIMEE and ASSOCIATES - Bloomington, IL - March 2016 to August 2016

Phones, scheduling appointments, checking insurance, collecting co -pays, data entry

Administrative Assistant

Towne Towing - Palatine, IL - June 2010 to March 2016

I helped implement there new computer system, data entry, phones,customer service, ran the small office, accounts receivables,letters, filing

Customer Service Support

Murnane Paper - Elmhurst, IL - September 2001 to October 2008

Assisted Managers in what ever they needed.-

Switchboard-Created files and transferred every 6 months, Helped billing by coordinating orders and giving them to operations manager for pricing, Ran reports, helped with inventory-pulling things for auditors and enteringproofed orders, data entry for accounts payable-order entry.

Benefit Coordinator

Aflac - Woodridge, IL - August 2015

I currently am on file there but you don't get paid anything while looking for clients

Administrative Assistant

Symbria - Woodridge, IL

December 3, 2012- November 3, 2014

Objective: To organize and keep the 34 Therapists office functional, and to Support the Program Managers.Data entry, administrative assistant. I did what was ever asked of me to keep the staff organized and whatever the managers needed.

SKILLS:

• Learning Aris and Casamba software

• Scheduling Patients:

• Physical and Occupational Therapists along with Speech and Respiratory Therapist

• Plan minutes for each patient to receive therapy including Rugs and ARDS

• Enter admissions- setting things up in system for evaluator.

• Printed patients progress notes for the soft charts and reprinted another set to file in all of the hard charts inthe facility at each nurses station for the patients that received therapy.

• Proofed Evaluations of each patient to check frequency -in the Casamba planner -mailed out alldocumentation to be signed by the doctors. Kept track of which had been signed and returned and which still needed to be sent out a 2nd time.

• Closed out and audited soft charts and kept track of all files and organization.

• Answered phones.

• Checked nightly reports to see if minutes had been met

.

EDUCATION

Communication Specialist

Triton College 1984 to 1988

West Leyden High School

1976 to 1979

SKILLS

Microsoft Office -switchboard, data entry, general office, Scheduling appointments

CERTIFICATIONS/LICENSES

Information Specialist

Computers, Data Entry, Communication,

Health and Accident Insurance

Worked for Aflac, outside sales-sales classes and received license

ADDITIONAL INFORMATION

CUSTOMER SERVICE SUPPORT

• Filing-Correspondence

• Phones-Customer Service

• Windows-Microsoft Word

-Switchboard

-Helped with inventory

-Helping where ever I am needed

Contact this candidate