Resident District Manager Multi-Location Ops Leader

JC

JAMES CHEW

**********@*****.*** 714-***-**** Irving, TX 75062

Highly accomplished and results-driven professional with extensive expertise in managing multi-location operations, driving revenue growth, and leading cross-functional teams to meet and surpass business objectives. Visionary leader with meaningful experience in overseeing retail food brands concepts, such as Chick-fil-A, Subway, Einstein's, Rusty taco, Starbucks and Panda Express; proven success in optimizing operational efficiency and exceeding financial / sales targets through cost management / strategic planning. Instrumental in executing large-scale projects, training management teams, and creating strategic plans that align with organizational objectives. Skilled in administering complex budgets and improving service quality by implementing innovative processes. Remarkable efficiency in supporting continuous improvement initiatives and fostering a culture of employee / client satisfaction. Seasoned Resident District Manager with robust background in overseeing district operations, improving customer service, and enhancing profitability. Skillset includes budget management, staff supervision, and facility maintenance. In previous roles, made significant impacts by reducing operational costs while maintaining high standards of service. Known for strategic planning skills and ability to foster team collaboration.

Multi-location operations management

Revenue growth and cost control

Strategic planning and execution

Team leadership and development

Process improvement

Customer satisfaction and retention

Business operations oversight

Project governance

The University of Texas, Arlington

Resident District Manager, Compass USA

01/2024 - Current

Direct operations for a $17M account with 10 managers and 465 team members, while overseeing 2 dining halls serving 3,000 meals daily, 4 c-stores, and 7 branded outlets. Maintain compliance by ensuring adherence to local, state, federal, and corporate policies. Support financial accuracy by managing forecasting, budgeting, and reporting in collaboration with executive leadership.

Enhanced client satisfaction and community engagement by inspiring and developing a high-performing, diverse team.

Increased sales by 8% above CPI through implementation of sales drivers, pop-up events, and GrubHub POS-enabled mobile markets. Sustained 90%+ county food safety and sanitation scores while leading district in safety audit completions and risk assessments. Budget Suites of America, Dallas, TX

Dallas, TX

General Manager

01/2023 - 01/2024

Strengthen vendor and supplier relationships to improve service quality and operational efficiency. Ensure regulatory compliance by monitoring internal processes and implementing corrective actions. Control costs and optimize budget performance by monitoring expenses and analyzing variances against plan and prior year.

Exceeded business plan targets through execution of sales and operational strategies.

Achieved financial targets by developing long- and short-term objectives aligned with company mission.

Personal Summary

Areas of Expertise

Experience

Resolved resident issue and enhanced satisfaction by maintaining consistent follow-through and documentation of all requests. Increased apartment occupancy and rental revenue by managing all leasing activities, including property tours and client interactions. Aramark, Dallas, TX Dallas, TX

Director of Operations

01/2013 - 01/2023

Recruited to oversee operations for 12 restaurants in the greater Dallas area, while ensuring seamless management of food, facility, and uniform services. Spearheaded the planning and successful execution of three large-scale new construction projects, for smooth grand openings. Led strategic initiatives, capital projects, and technology upgrades to modernize operations.

Drove 12% YoY revenue growth while maintaining a 98% average county health inspection score across all locations.

Improved customer satisfaction and ensured quality service delivery by training management teams to address escalated issues. Selected by senior leadership to support additional district locations; reflected high performance and broad industry expertise. Increased employee retention by 12% and secured a #1 companywide ranking for employee satisfaction through the implementation of targeted recognition programs.

BJ's Restaurant and Brewhouse, Mesquite,

TX Mesquite, TX

General Manager

01/2007 - 01/2013

Led a cross-functional team at a high-volume location, focusing on sales growth and reduction of annual operating costs. Directed candidate selection and onboarding processes, while ensuring the recruitment of top talent and enhancing team performance through targeted training and coaching. Cultivated and maintained professional relations with team members.

Earned three consecutive Awards of Excellence from the Orange County Health Department.

Achieved a 6% YoY revenue increase, reaching $8.7M in annual sales and setting a company record for periodic sales.

Champps Americana, Irvine, CA Irvine,

CA

Operations Manager

01/2006 - 01/2007

Directed daily front- and back-of-house operations to drive efficiency and guest satisfaction in a high-volume casual dining environment. Oversaw recruitment, training, scheduling, and performance management of team members to maintain operational excellence.

Reduced liquor costs and boosted bar revenues by designing and implementing improved inventory control protocols. Drove operational performance at a high-traffic sports-themed restaurant by overseeing talent acquisition, training, scheduling, purchasing, marketing, and inventory management.

California State University, Fullerton

Bachelor of Arts in Psychology

LinkedIn URL

Leadership Development Program, Leadership Development Conference, BJ's Restaurant Education

Portfolio

Education & Credentials

Contact this candidate