Operations & Guest Services Professional with Warehouse Experience
Resume:
Marquitta Jones
Baltimore, MD *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor
Tru by Hilton-Baltimore, MD
April 2024 to Present
Providing service recovery options such as offering points, room discounts, complimentary parking, and gift shop items
Greeting guests: welcoming to guests as they enter the hotel; ensuring a positive guest experience Guest Services: Enrolling guests into rewards program, assigning rooms, and distributing keys, etc Reservations: Managing reservations made by phone, online, or in person Payments: Processing payments and verifying credit card information; taking cash payments for concession stand Guest needs: Answering questions about rooms, amenities, rates, and special requests; Assisting guests with questions or complaints. As well as, coming to a resolution to the customer complaints or concerns in a timely and professional manner
Reports: coordinating with other departments (housekeeping, sales, night audit, and management) through a daily detailed email and in person.
Data Entry: keen knowledge of MS word and excel spreadsheet; entering guest information into the PEP platform Amazon Fulfillment Associate
Amazon-Sparrows Point, MD
October 2021 to January 2024
• storing merchandise in assorted size bins, to be pulled for fulfillment of orders with use of order picker • scanning a product and appropriately placing it to the right shelf for customer's consumption • inspecting items for any defects and damages
• Forklift experience: order picker
Multiple Positions in warehouses
Randstad-Atlanta, GA
October 2018 to October 2021
• Packing, packaging, order picking and shipping orders for several warehouses • manually labeling containers for shipping
• cleaning work area for next shift
• standing for up to 12 hour shift
• inspecting and disposing damaged items
• Machine operator
• Order selecting
• Material handler
• Order selecting
• Assembly
• Working at various warehouses such as Samsung, Mr.Chip(pickle factory), Loews, UPS and Coca-Cola • Using RF scanners to complete tasks
• Use of pallet jacks
• Maintained a safe working environment
• Inspected and crated merchandise
• Shipping/receiving clerk
Order Picker
Walmart Fulfillment Center-Atlanta, GA
January 2019 to January 2021
• Fulfill individual customers orders by using RF scanners
• Pull/push cart to pick orders
• Lift/carry up to 75 pounds of product and place on conveyor belt
• Clean up designated areas
• Carefully handle large and small items including glass Caregiver
Open Systems Healthcare-Philadelphia, PA
March 2016 to September 2018
• working with multiple elderly and disabled clients
• light housekeeping
• meal preparation and feeding client
• transferring persons to and from bed, bathroom
• preparing medication to be consumed by client
• Transporting client to/from doctors appointments Cashier/Customer Service
Sunoco Gas Station-Conshohocken, PA
January 2016 to October 2017
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Operate PA lottery machine. Open store; turning on pumps, coffee machines while making a variety of coffee, and all registers. Caregiver
Altruistic home health Care-Feasterville-Trevose, PA January 2013 to January 2016
Caring for friend of family with multiple medical issues. Supervision of ambulation and transferring when and if needed. Preparing meal with caution of a strict diet and well as feeding. Keeping up on daily chores and removal of trash. Medicine reminders as well as preparing medicine to consumed.
Hosekeeper
Quality Inn and Suites-Philadelphia, PA
April 2010 to January 2013
• Cleaning hotel room with very close attention to detail
• Trash removal and sorting of recyclables
• Washing and folding linens
• Sorting, washing, and folding clothes
• Dusting, mopping, sweeping
Education
GED
Community Learning Center - Philadelphia, PA
January 2009 to June 2009
High school or equivalent
Skills
• Computer Skills
• Residential Cleaning
• empathy and compassion for clients - excellent verbal and written communication skill - ability to follow set rules and protocol - time management and organizational skills- keen observational skills cooking (10+ years)
• Merchandising
• Warehouse Experience
• Food Preparation
• Cashiering
• Basic Math
• Forklift
• Home Health
• Pallet Jack
• Order Picker
• Personal Care
• cleaning with attention to detail. Experience with residential and commercial cleanings (10+ years) • Heavy lifting
• Retail Sales
• Assembly
• Shipping
• Direct Care
• Microsoft Office
• Load & Unload
• Picker Packer
• Laundry
• Picking Packing
• Commercial Cleaning
• Shipping Receiving
• Meal Preparation
• Communication skills
• POS
• Packing
• Microsoft Word
• Senior Care
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