Dynamic Administrative Coordinator with Operations Focus

Washington, DC ***** 202-***-**** ******.********@*****.***

SHAVON CAMPBELL

Dynamic Administrative Coordinator with a proven track record at Solution 4 All Inc, excelling in team collaboration and attention to detail. Streamlined office operations through standardized procedures, enhancing service delivery. Skilled in data entry and conflict resolution, fostering effective communication between staff and leadership to drive performance improvements.

PROFESSIONAL

SUMMARY

SKILLS ● Attention to detail ● Data entry

● Time management ● File organization

● Team collaboration ● Inbound phone call handling ADMINISTRATIVE COORDINATOR 09/2024 to 08/2025

Solution 4 All Inc, Washington, DC

CSR 08/2023 to 06/2024

IDA STAFFING, Washington, DC

CSR 02/2020 to 07/2023

Enlightened Inc, Washington DC

EXPERIENCE

Supervised and coordinated daily activities of administrative staff, including receptionists, clerks, and executive assistants, ensuring consistent workflow and high performance.

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Developed and implemented standardized procedures to streamline office operations and improve service delivery across departments.

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Managed scheduling, travel logistics, and calendar coordination for senior leadership and cross-functional teams.

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Oversaw procurement, vendor relations, and inventory control for office supplies and equipment.

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Responsible for performing collection activities in an effort to recover losses from assigned accounts.

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Locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements.

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● Making sure I ensure compliance of all company, client, and federal and state regulations.

● Communicate with debtors regarding their repayment of their delinquent debt

● Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

● First level support of all inbound calls, generating all incident for all new issues.

● Accurately logging, ticketing, and tracking/owning all incidents.

● Provide accurate, timely, and professional resolution on all supported issues.

● Provide a high level of professionalism and customer service experience. Quickly identify NAVIGATOR 01/2019 to 12/2019

DHS DC, Washington, DC

CASHIER 10/2016 to 03/2019

Five Guys, Washington,DC

and escalate high priority issues.

Maintained accurate records of customer interactions, ensuring data integrity and accessibility.

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Handled escalated issues professionally, demonstrating conflict resolution skills and empathy.

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Answered calls and interacted with community members to provide information on advocacy services.

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Improved operations by working with team members and customers to find workable solutions.

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● Juggled multiple projects and tasks to ensure high quality and timely delivery. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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● Handled all delegated tasks, including Scanning and faxing documents and

● Received and processed cash and credit card payments for in-store purchases. Demonstrated that customers come first by serving them with a sense of urgency. Set up and performed initial prep work for food items such as soups, sauces and salads.

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Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

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● Washed utensils, plates and chopping boards between tasks to avoid cross contamination. Strayer University, Washington, DC

Associate of Arts, Computer Information Systems, 06/2014 EDUCATION

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