LPN
Resume:
KRISTIE OSTEEN
Waycross, GA *1501 United States
Mobile: 912-***-****
Email: ***********@*****.***; *******.******@**.***
Work Experience:
*/**** – Present
Hours per week: 40
Unison Behavioral Health
Outpatient services : Adult Substance Abuse/Mental Health
1007 Mary Street
Waycross Ga 31501
Duties:
Perform initial Nursing Assessments as well as monthly Nursing service visits.
Review medications, safety plans and patient goals.
Perform C-SSRS assessment on every patient at their visit and follow crisis protocol if/when needed.
Obtain vital signs.
Administer various injections.
Obtain UDS when needed.
Provide education regarding Mental Health and community resources.
Document assessments and monthly visits into EMR.
Veterans Administration/Veterans Crisis Line
Topeka, KS/Team Hope
585-***-**** ext. #36072
12/2022-12/2023
Hours per week: 40
G7S6
Social Services Assistant/Remote Position
Duties and Related Skills:
*Successfully receive pending case’s from outgoing shift.
*Accept cases (Emergent, FTP, Third Party calls) from the Mental Health Responder. Ability to gather all necessary information from the Responder as well as the Crisis Intervention form in order to quickly locate appropriate rescue facility to assist Veteran/Caller.
*Perform Admin duties on rotation to include: cross referencing crisis information to final outcome to confirm all information is correct.
*Answering calls from Police Depts/EMS/Fire Depts as necessary and transferring to appropriate person if needed.
*Maintain required TMS assignments in a timely manner.
*Safeguard private and sensitive Veteran/Caller demographics and health information in accordance with Privacy Act Laws and Health Information Portability Act.
*Knowledge of personnel policies, SOP’s with the ability to interpret and apply those policies/SOP’s.
*Successfully able to multitask, plan, organize and prioritize work on a daily basis.
*Excellent communication skills orally as well as in writing. Utilize those skills to act as the liaison between the Police Dept/EMS/Fire Dept and the Mental Health Responder.
*Provide clear and concise communication skills that ensure the Rescue facility has a definite understanding of the information that has been conveyed.
*Ability to work independently as well as with others.
Veterans Administration
Waycross VA Clinic
515 City Blvd
Waycross; GA 31501 United States
01/2021- 11/2022
Hours per week: 40
Series: 0679 Pay Plan: ZS
PACT AMSA (This is a federal job)
Duties, Accomplishments and Related Skills:
*Successfully managed an outpatient Primary Care clinic as well as the Whole Health clinic while ensuring timely treatment of Veterans.
*Adhere to Veterans Health Administration Scheduling Directives by utilizing Vista Scheduling
Enhancements, Virtual Care Manager and Consult Tracking Manager.
*Provide training for patients on the use of virtual care modalities; able to troubleshoot connectivity
issues with Veterans and Providers.
*Safeguard private and sensitive Veteran demographics and health information in accordance
with Privacy Act Laws and Health Information Portability and Accountability Act.
*Knowledge of personnel policies and procedures with the ability to interpret and apply those
policies.
*Successfully able to multitask, plan, organize and prioritize work on a daily basis.
*Excellent communication skills orally as well as in writing. Utilize those skills to act as the liaison between the Veteran and the Provider by assessing the Veterans concerns/medical complaints and accurately conveying that information to the Provider.
* Provide clear communication skills that ensure the Veteran and Physician has a definite understanding of the information that has been conveyed.
*Accurately triage Veterans phone calls and forward to the appropriate PACT team to
include the PCP, PACT RN and PACT LPN and TCT LPN.
*Participate in daily huddles with the PACT Team in order to determine the best
course of care for the Veterans.
*Able to successfully work independently as well as with others.
*Strive to reduce no-show and late check in numbers by utilizing processes to remind Veterans of their appointments.
*Review faxed reports on a daily basis and distribute that paperwork to the appropriate person.
*Collect paperwork to be sent to LKC VA Hospital for scanning and ROI on a daily basis.
*Computer knowledge to include programs such as VISTA, CPRS, VSE, WORD.
Supervisor: Jessica Lagerveld 912-***-****)
Okay to contact this Supervisor: Yes
Ascension St. Vincent’s Primary Care
2105 Alice St
Waycross, GA 31501 United States
10/2020 – 12/2020
Hours per week: 40
Primary Care – LPN
Duties, Accomplishments and Related Skills:
*Accurately identify resources, equipment and supplies needed for start-up of a new clinic.
* Successfully develop a rapport with patients/family members.
*Able to utilize interpersonal skills to appropriately assess situations and resolve
conflict accordingly.
*Ability to interact and maintain a professional relationship with my co-workers.
*Successfully document all patient information into the EMR to include patient history,
complaints, medications and test results.
*Accurately register new patients by entering patient information to
include insurance information.
*Experience with verifying patient insurance policies as well as
collecting co-payments.
*Successfully assist the Provider with office procedures as needed.
*Accurately provide test/lab results to the patient as directed by Provider.
*Experience with providing education to the patient/family as needed.
*Ability to triage patient questions and/or concerns appropriately and in a timely manner. Accurately convey those
concerns to the Provider.
*Successfully provide quality/continuity of care while ensuring compliance with established policies and
regulations.
*Perform nursing procedures such as injections, venipuncture, ear lavage, EKG’s and wound care.
*Ability to be “teachable”.
Supervisor: Cheryl Williams 912-***-****)
Okay to contact this Supervisor: Yes
Veterans Health Administration
515 City Boulevard
Waycross, Ga. 31501
09/2016 – 10/2020
Hours per week: 40
Series: 0620 Pay Plan: VN Grade: 6
PACT LPN/WHOLE HEALTH LPN (This is a federal job)
Duties, Accomplishments and Related Skills:
*Successfully work well with other staff members as well as multiple Physicians to maintain and provide quality care to our Veterans.
*Experience with Venipuncture while working in the lab. Accurately obtained lab specimens while
properly handling and labeling for further testing. Correctly scanned and packaged all lab specimens for courier pickup.
*Managed and completed monthly quality control testing for the lab. Also completed all quarterly
quality control testing for the lab.
*Accurately triage the Veteran prior to being seen by Provider. Successfully enter patient information into the EMR to include vital signs and other medical history.
*Perform EKG’s, Holter Monitors, injections as well as wound care. Provide education to the Veteran as necessary.
*Successfully able to address Veterans problems/complaints/questions in a professional and timely
manner.
*Able to convey Veterans complaints to the Provider in order to provide a timely resolution for the Veteran.
*Participated in providing Orientation to newly enrolled Veterans with our clinic by providing
information regarding our Providers and all of the services that are offered at our clinic.
*As the LPN Whole Health Coach, I was able to provide coaching sessions to staff as well as individual and group sessions to the Veterans. I managed my patient schedule as well as maintained the group schedule which provided sessions for 6 to 10 weeks in length.
* As the Whole Health Nurse, I provided individual and group sessions in-person and by using connected care/Telehealth/VVC.
* Assisted the Telehealth Nurse with CVT in the clinic.
* I have a certificate with the Telepresenter Certificate Program.
*Successfully provided Whole Health mind-body training to all staff to aid in staff development.
*Accurately provided briefings regarding Whole Health while participating in staff meetings.
*Have experience with participating in the interview process of potential new employees.
*Exceptional work ethic.
*Exceptional work attendance record.
*Ability to successfully utilize my nursing skills in order to be an asset to my workplace.
*Ability to be “teachable”.
Supervisor: Bonita Werts 912-***-****)
Okay to contact this Supervisor: Yes
St Vincent’s Cardiology
2105 Alice St
Waycross, GA 31501 United States
06/2008 – 08/2016
Hours per week: 40
CARDIOLOGY STAFF – LPN
Duties, Accomplishments and Related Skills:
*Successfully work well with multiple Physicians and support staff to develop and maintain quality care for cardiac patients by providing care in a professional and timely manner.
*Expert at communicating well with patients as well as Providers in order to provide continuity of
care and exceptional customer service.
*Experience with leading clinical support staff to include the assigning of work schedules with
multiple Physicians.
*Accurately provide resources in order to aid in decision making while empowering the clinical staff
to collaborate and resolve problems.
*Actively participated in the process of interviewing and selection of new staff members as well as aided in the training of new staff members.
*Accurately record initial assessments, medical history and other pertinent information into the EMR.
*Ability to properly obtain and record patient vital signs to include blood pressure, temperature,
weight.
*Successfully perform EKG's and apply Holter Monitors.
*Experience with assisting with Stress Echo's.
*Ability to triage a patient's complaints/concerns/questions and convey these to the Provider in order to provide a timely resolution.
*Accurately review and refill patient medications.
*Successfully assist Physicians with office procedures to include post surgical exams.
*Ability to multitask efficiently by managing multiple Physician schedules, the scheduling of various cardiac testing and triaging phone calls.
*Successfully schedule Heart Cath's as well as other cardiac procedures and/or tests
for multiple Providers.
*Provide accurate information and education to the patient and/or family member as irected.
*Exceptional work ethic.
*Exceptional work attendance record.
*Ability to be "teachable".
Supervisor: April Emond 912-***-****)
Satilla Surgical Associates
Alice St
Waycross Ga 31501
04/2002 – 06/2006
STAFF LPN
Duties, Accomplishments and related skills:
*Accurately perform initial assessment of patient to include medical history, medications, current complaints.
*Perform various nursing procedures to include wound care, staple/suture removal.
*Assist Surgeon with in-office minor surgical procedures.
*Manage clinic and surgery schedules for two Providers.
*Successfully schedule hospital procedures for two providers. Also verify insurance information and obtain
authorization for surgery when needed.
*Accurately perform phone triage/office triage and convey patient complaints to Provider for timely resolution.
*Work well with Providers as well as multiple co-workers.
Dr. P. Maramreddy - Nephrology
Uvalda St
Waycross Ga 31501
STAFF LPN
6/1998 – 4/2002
Duties, Accomplishments and other related skills:
*Accurately obtain initial patient history, review medications and obtain vital signs to include blood pressure and
weight.
*Assist Provider with examination of the patient.
*Apply Holter Monitors as directed by Provider.
*Successfully perform venipuncture and package specimens for pickup by the courier.
*Review lab results with Provider and relay results to the patient as directed.
*Successfully manage and schedule a clinic for anemic patients. Perform the necessary lab test for anemia and
provide an injection if needed.
*Accurately refill medications as needed
*Provide accurate information/education and resources for patients and/or family members.
EDUCATION:
Okefenokee Technical Institute Waycross, GA United States
Technical or Occupational certificate 6 /1998
Major: LPN
Relevant Coursework, Licenses and Certifications:
LPN – currently licensed in the state of GA.
BLS certified – Exp. 2025
Telepresenter Certificate
Additional Information:
President – LPN Class of 1998
GOAL Nominee – LPN Class of 1998
Honor Graduate – LPN Class of 1998
Care of Excellence Award – Waycross VA Clinic; 2017
Telepresenter Certificate Program – Completed October 20, 2021
REFERENCES:
Dr. Derrel Youngblood
Deputy Director for Education and Field Support; U. S. Department of Veterans Affairs
April Emond
RN,BSN – Southeast Director
Ascension St Vincent’s Hospital
Debbie Larsicy
TCT/LPN – Waycross VA Clinic
Kasey Howe
Supervisor; Social Services Assistant – Veteran’s Crisis Line
Dr. Clay Lee
Provider/CMO – Waycross VA Clinic
Contact this candidate