Service Data Analyst Profile Summary

Joshua Lewis

Service Data Analyst

Summary

Carrier Service Analyst role has honed my expertise in developing service initiatives and quality assurance, ensuring exceptional customer experiences and consistent internal service execution. Work History

Schneider National - Carrier Service Analyst

02/2024 - Current

• Developed and implemented service initiatives to exceed customer expectations.

• Collaborated cross-functionally to ensure consistent internal service execution.

• Established quality assurance standards and monitoring procedures for service consistency.

• Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.

• Develop consistent reporting for both Operations and Sales force.

• Develop and maintain Power BI reporting for multiple departments Schneider National - Broker Team Lead

07/2020 - 02/2024

• Assisted carriers and customers with freight needs, building strong relationships with carriers and third-party sources to ensure smooth operations.

• Developed and maintained training documents, coaching new and existing associates for learning and growth opportunities.

• Covered and supported management with reports and coaching, completing the management training program successfully. Schneider National - Broker

12/2018 - 07/2020

• Assisted carriers and customers with freight exigencies, building and maintaining carrier rapport.

• Maintained monthly net revenue with continual increase in margins, ************@*****.***

920-***-****

2863 Viking Drive Apt 260

Green Bay, WI 54304

Education

02/2024

North Central Technical College

Business Administration and

Management

Degree: Associate degree

Highlights

Project management

Organization

Leadership Development

Data Analyst

Problem solving

Critical Thinking

Communication

Management

enhancing profitability for both customers and carriers.

• Built rapport with internal sales force to increase profitability and foster strong relationships.

Bergstrom Automotive - Service Consultant

09/2015 - 12/2018

• Initiated automotive services and repairs by diagnosing performance issues and verifying warranty coverage.

• Developed estimates, wrote repair orders, and maintained strong customer relationships.

• Achieved and maintained a CSAT of 90% or higher, while increasing service sales month over month.

.

Contact this candidate