General Manager / Hotel Operations Leader

*** ********* ***** ********* ** *****

Phone:706-***-****

Email: ***********@*****.***

Microsoft Office Suite (Word, Excel, PowerPoint, Access)

Microsoft Publisher

Microsoft Outlook

Typing (60 wpm)

10-key (7246 kpm

File Management

Supply Inventory

Mass Mailings

Photocopying

GENERAL MANAGER/ HOTEL MANAGEMENT

Experienced and skilled General Manager with expertise in hotel management, vendor relations, profit and loss management and guest services operations. Proven background in improving operational turnaround. Recognized as an efficient manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.

PROFESSIONAL EMPLOYMENT HISTORY

GENERAL MANAGER, COMFORT SUITES

Hold full responsibility as General Manager. Oversee scheduling, hiring, and training operations. Supervise management of housekeeping, front office, reservations, sales/ marketing, banquets, security, and building/ grounds maintenance. Staff accountability for 45 employees.

Strengthened quality performance levels across the properties, resulting in top 10% status within company and overall performance score increase of 91%, surpassing company average of 55%.

Initiated, developed, and cultivated strategic business partnership with Gold's Gym in order to meet customer expectations, provide value-added benefits, and increase overall profits.

Earned recognition of senior management on consistent basis for excellent performance.

Conceptualized and implemented Disaster Help Program for individuals and families in need of immediate disaster relief assistance.

ASSISTANT MANAGER,

Performed general housekeeping, maintenance, and operational performance

Rapid promotion through increasingly responsible positions, including Housekeeping, Security Assistant and Assistant Manager.

Ensured flawless front house lobby and managed all customer service functions.

INTERN

Gained hands-on knowledge and experience in front desk, housekeeping, laundry, and engineering operations.

FRONT DESK MANAGER

Performed wide variety of job duties, including front desk/ reservations, banquet houseman, and banquet serving on behalf of full service hotel and restaurant with banquet facilities.

Trains, cross –trains, and retrains all front desk personnel. Participates in the selection of front desk personnel.

Schedules the front desk staff.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Maintains master key control.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Works within the allocated budget for the front office.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front desk personnel.

Upholds the hotel's commitment to hospitality.

Prepare performance reports related to front office.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.

Monitor high balance guest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P 's special guests and requests.

Maintain required pars of all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log book and Guest feedback forms on a daily basis.

Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.

ASSISTANT RESRVATIONS MANAGER

Assist and Supervise in the training of new reservationists

Assist Department Manager with weekly budget, weekly meetings, weekly agendas

Assist in finding and reserving vacations for clientele

Interact with clients to provide information in response to inquiries about services.

Handle and resolve customer's complaints

Update website inventory bi-weekly.

RESERVATIONIST

Basic computer functions: data entry, filing, answer multi-line telephones

Assisted in locating and reserving vacations for clientele

Searched for airfare, hotels, car rentals, and cruises for clientele.

NURSING ASSISTANT

Change, feed and bathe residents; attending to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bed-pans and helping residents to the bathroom (transferring to and from commodes).

Assist residents in moving within New Heaven House.

Use mechanical lifts during transfers.

Use bathing tubs (carousel/serenade), trolleys.

Serve meals to residents and feed those unable to feed themselves, prepare trays for self-feeders.

Take temperature, pulse, blood pressure and respiration.

Perform range of motion on residents as ordered.

Turn and position bed patients according to turning schedules.

Remove or releases restraints as scheduled.

Keep module cards on specific residents while on duty.

Assist and encourage residents in obtaining correct goals as stated in Care Plans and module cards.

Clean up spills on the floor in order to prevent accidents; participate in safety drills.

Keep tract of splints and adaptable equipment.

Note any unusual changes in resident's condition and report to nurse.

Verbally communicate nursing care problems and concerns to on coming shift on assigned unit.

Keep linen and utility area clean and in order, empty and clean urinals and bedpans, empty dirty linen hampers.

Perform incontinence checks on residents every two hours.

Record data on BM sheet, weight sheet and Nurse Aide flow sheet.

Perform duties such as Labstix as assigned by the nurse.

Attend all mandatory in-services (maintaining 12 hour Federal requirement) and in-services offered on a regular basis.

Attend and participate in unit meetings.

Report all unusual circumstances that may involve the safety and well being of the residents and co-workers, directly to the nurse on the unit, Clinical Coordinator, Nurse Supervisor, ADON, or DON.

Tender care nursing school

Augusta, GA 2/05 – 2/07

Certified Nursing assistant (CNA)

Augusta Technical Institute

Augusta, GA 6/96 – 6/97

General Educational Diploma

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate