Customer Service Leader with Operations Experience
Resume:
ABOUT ME
To assume a challenging remote
position within customer service
umbrella that will further my
experience and utilize my skills
and creativity.
Dynamic and enthusiastic
customer service professional with
extensive experience and strong
problem-solving skills, eager to
contribute creativity and
dedication to a team-oriented
environment. Committed to
delivering exceptional support,
enhancing customer satisfaction,
and leveraging my interpersonal
abilities to drive positive results
within a challenging and growth-
focused organization.
PERSONAL DETAILS
Date of birth
10-23-1969
Nationality
American
REFERENCE
References available upon
request
WORK EXPERIENCE
St.Louis Missouri
Sep 2009 - Present
• Managed the daily operations of the company to ensure smooth workflow and efficiency.
• Provided customer service support through email
correspondence to address client inquiries and concerns.
• Coordinated shipping and delivery processes to ensure timely dispatch and receipt of products.
• Supervised manufacturing activities to maintain quality standards and meeting production deadlines.
• Oversaw various operational tasks including procurement and supply chain management.
• Developed and maintained positive relationships with customers to ensure satisfaction and retention.
• Addressed customer inquiries and resolved issues promptly to enhance their service experience.
• Provided detailed information about products and services to assist customers in making informed decisions.
• Collaborated with team members to improve customer service procedures and achieve departmental goals.
• Created and designed visually appealing brand materials to meet client specifications.
• Developed graphic designs for various digital and print media to enhance brand identity.
• Collaborated with clients to understand their design needs and provided tailored visual solutions.
• Managed multiple design projects simultaneously, ensuring timely delivery and quality standards.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently to ensure satisfaction and retention.
• Maintain detailed records of customer interactions and transactions for future reference.
• Follow up with customers to ensure issues are fully resolved and expectations met.
• Provide accurate product or service information to assist customers effectively.
• Identify and escalate priority issues to relevant departments for swift resolution.
• Maintain a positive attitude and demonstrate empathy during all customer interactions.
St.Louis
Jan 1993 - Present
MELISSA SCHMIDT
STUDIO
Customer Service
INTERIORS
UNLIMITED
Interior Designer/ Project Management
MELISSA
SCHMIDT
CUSTOMER SERVICE/ PROJECT MANAGEMENT
7337 Vine Avenue, Maplewood,
63143, United States
***********@*****.***
• Space plan, draft floor plans and specify furniture using Auto CAD (release 14) and CAP software.
• Select furniture and fabrics; producing color schemes.
• Assist clients in reaching project decisions.
• Prepare color boards and presentation packages.
• Create furniture and finish standards for clients. Clayton
Jan 2004 - Aug 2008
• Assisted the interior design lead in various project phases, supporting the development of commercial and residential interior solutions
• Managed independent interior design projects from concept to completion, ensuring alignment with client requirements
• Performed space planning to optimize layout functionality and aesthetic appeal
• Selected appropriate furniture, materials, and color schemes to meet design objectives and client preferences
• Prepared technical drawings and drafts to communicate design concepts effectively
• Provided ongoing customer support throughout project timelines to address client needs and feedback
• Interacted with clients to present design proposals and incorporate their input into final plans
• Oversaw budget considerations to ensure projects remained within financial parameters
• Photographed existing interior design projects in detail to assist in the drafting process
Clayton
Aug 2001 - Apr 2004
• Created detailed CAD drawings to develop and communicate design concepts accurately.
• Selected color schemes, materials, and finishes to align with client preferences and project specifications.
• Provided high-quality customer service by understanding and addressing client needs throughout the project lifecycle.
• Collaborated closely with clients to ensure their vision was reflected in the interior design solutions.
• Developed space planning layouts to optimize functionality and aesthetic appeal of interiors.
• Selected appropriate furniture pieces to enhance the overall interior concept and meet client requirements.
• Generated realistic renderings using CorelDRAW software to visualize design ideas effectively.
St.Louis
Jan 1998 - Nov 1998
• Selected furniture, interior finishes and fabrics for bank interiors.
• Completed interior finish schedules.
• Prepared professional presentation boards.
JACQUELINE
CHARAK INTERIORS
Interior designer
HASTINGS AND
CHIVETTA
ARCHITECTS
Interior designer /Project Manager
BANK PLANNING &
DESIGN GROUP
Interior Design
INTERIORS
UNLIMITED
Architectural & Design Liason
• Called on architectural & interior design firms, marketing our company.
• Organized and assisted sales persons with product presentations.
• Assisted walk-ins, gave tours of showroom, assisted clients with product information.
• Accompanied sales persons on client calls.
• Wrote specs for furniture orders and arranged for delivery and installation.
• Selected artwork and arranged for framing, delivery and installation.
• Responsible for maintaining every aspect of a large resource library.
• Assisted 12 sales people and 7 designers with samples, pricing and presentation boards.
• Furnished Auto Cad drawings for private office layouts. (CAP also) Selected color schemes and furnishings for jobs.
• Accompanied sales persons on client calls.
EDUCATION
St.Louis
1999
• Earned Associate of Applied Science degree with honors
• Completed coursework in key technical and practical skills
• Maintained a GPA of 3.8, ranking in top 10% of class Saint Louis
1994
Learned about all aspects of the interior design practice both residential and commercial as well as furniture history and architectural history. Drafting, presenting and building presentation materials. Space planning, creating color schemes and choosing materials.
• Earned associate degree in Interior Design and Graphic Communication.
• Mastered residential and commercial design, boosting client satisfaction.
• Created compelling presentations, improving project approval success.
• Developed expertise in space planning, color schemes, and material selection.
SKILLS
CUSTOMER SUPPORT UNDERSTANDING AND ASKING QUESTIONS TO DETERMINE BEST POSSIBLE SOLUTIONS
INTERIORS
UNLIMITED
Design Assistant/Librarian
NATIONAL-LOUIS
UNIVERSITY
Associate of Applied Science
PATRICIA STEPHEN'S
COLLEGE
Associate degree in interior design and graphic communication CITY COLLEGE SAN
FRANCISCO
Some College (no degree)
COMMUNICATION
INTERNSHIP
Saint Louis
Feb 1993 - Feb 1994 Helped file architectural materials. Assisted designers with projects.
• Organize and maintain library collections, ensuring easy access and accurate classification of materials
HOBBIES
JEWELRY MAKING
HELLMUTH, OBAMA Librarian
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