Senior Human Resources Specialist resume
Resume:
KIRSTEN
SHELMIRE-
WILEY
Human Resource
Specialist
********@*****.***
BAKER, LA
EDUCATION
Bachelor of Arts in Business
Administration
Human Resources
GRANTHAM UNIVERSITY
May 2019
LENEXA, KS
SKILLS
Effectively manage multiple
projects by applying time
management and prioritization
skills
Customer Relationship
Management
Sales Leadership
Inventory Management
Performance Management
Data Entry
Networking
Training Development
Conflict Resolution
Recruitment
CAREER OBJECTIVE
Detailed Oriented, customer-oriented individual with 15 years of management experience who is well-versed in administering and recruitment . Successful in project management, time management and prioritizing task to improve the quality of organizations.
WORK EXPERIENCE
ASSISTANT SHOP MANAGER
FIRST CASH
Sep 2016 - current
Assess performance reports and sales goals to meet store standards, follow financials to ensure profitability of store Maintain projected staffing levels, initialing recruitment and interview processes to connect with qualified candidates. Administer the on- boarding process of newly hired employees by assisting with all starting paperwork and obtaining pawnbroker license. Acquaint all new hires with the company's operational procedures and policies. Develop and implementing goals and objective for the team. Prospect and generate new customers through cold calling and social media. Building strong relationships with customers resulting in an increased of repeat business by 50%.
Provide outstanding services and ensure customer satisfaction. Supervise a team of 7 and consistently exceeded revenue target by 7%. Perform effective formal and informal coaching and mentorship to all associates in an impactful, collaborative and consultative manner. ASSISTANT MANAGER
AUTO ZONE
Aug 2014 - Sep 2016
Coordinate with sales team to develop and implement parts sales plan Oversee parts marketing activities to achieve revenue goals Address customer concerns/complaints according to company guidelines Evaluate the performance of sales team and develop performance improvement plans
Hire, coach and train all sales associates and lower management Developed operational reports to provide actionable insights on sales, inventory, and labor KPIs.
GENERAL MANAGER
BURGER KING
Jun 2009 - Mar 2014
Identify and delegate responsibilities to staff to ensure objectives are met and excellent service is achieved
Assist in any areas of the restaurant when staffing constraints require Develop and implement creative solutions to areas of improvement Screen and schedule candidate for initial and follow up interviews, onboarding, new hire paperwork and new hire training Improve efficiency and increasing profits while managing the overall operations
PROJECTS
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