Customer Service & Front Desk Professional

Emerald Heath Contact:

● *******.******@*****.***

● 480-***-****

● Gilbert, AZ

EXPERIENCE

Internship, Desert Vista High School

● Student Teacher, January 2024 – May 2024

● Responsible for creating lesson and unit plans based on the curriculum

● Collaborated with a cooperating teacher and fellow educators to create a cohesive unit plan and

implemented it based on the curriculum

NAU Disability Resource Center, Flagstaff, AZ

● Testing Assistant, Receptionist, January 2023 – December 2024

● Proctoring exams at the disability resource center on campus

● Scheduling appointments in person and via phone

call.

● Checking students in and leading them to their

assigned seat

● Emailing professors to retrieve exams and clarify mistakes.

SHIFT LEAD, JAMBA

Phoenix, AZ

Mar 2020 - Jan 2023

● Responsible for leading and managing shifts while acting as manager in charge of the store

● Ensured all team members performed their job responsibilities and are empowered to deliver an exceptional guest

experience

● Communicated clearly, concisely and accurately to ensure effective shift operations

● Trained new team members as required and provided input to the general manager and asst. general manager on team member performance issues

EDUCATION

NORTHERN ARIZONA UNIVERSITY

BA, English & Secondary Education

2024

Desert Vista High School

Class of 2020

CERTIFICATIONS

● Fingerprint Clearance

● Food Handler Safety Course

SKILLS & QUALIFICATIONS

● Clear and effective verbal

and written communication

● Proficiency with Microsoft

Office and Google

● Ability to manage multiple

tasks

● Adaptability and

problem-solving

● Mentoring and guiding

others in their work

environment and personal

growth

● Performed all the cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops

EAM MEMBER, QDOBA

Mar 2020 - Jan 2023

● Delivered friendly, efficient service by accurately taking orders, preparing meals, and ensuring customer satisfaction in a fast-paced environment

● Maintained food quality, safety, and sanitation standards in compliance with health and company regulations

● Handled cash, credit, and mobile transactions quickly and accurately while balancing registers at shift end

● Collaborated with team members to manage high-volume periods and streamline service during peak hours

● Assisted in training new employees on company procedures, food preparation, and customer service expectations

● Monitored inventory levels and restocked supplies to support smooth kitchen and front-of-house operations

● Resolved customer concerns with professionalism and a focus on positive dining experiences

Contact this candidate