Virtual Assistant & Customer Success Specialist

NWACHUKWU BLESSING IJEOMA Virtual assistant/ Customer service

********************@*****.*** 091********,081******** Lagos, Nigeria www.linkedin.com/in/ nwachukwu-blessing-38a948273

Professional Profile

A results-oriented customer success and sales development professional with over 2years of experience excelling in a customer-facing role. proven ability to drive customer satisfaction. Resolve complex issues and generate qualified leads through empathetic communication and strategic problem-solving, combining strong technical support acumen with retail management leadership to enhance customer experiences and contribute to team objectives. Proficient in leveraging CRM systems, Google Workspace, and collaboration tools to streamline workflows and achieve targets.

Core competencies

CRM

Salesforce, HubSpot, Zendesk

Customer support

Multichannel support (Voice, Email, Chat), Conflict Resolution, Customer Retention, Technical & Account Support

Professional Skills

Emotional Intelligence, Active Listening, Needs

Analysis, Inventory & Vendor Management, Data Entry

& Reporting

Sales development

Lead Prospecting, Cold Calling & Email Outreach, Lead Qualification, Pipeline Generation, Meeting Scheduling Business Tools

Google Workspace (Advanced), Microsoft Office Suites, Slack, Zoom, Asana

Professional Experience

06/2020

Lagos, Nigeria

Staff Nurse

•Provided high-quality patient care, ensuring comfort, safety, and emotional support in both inpatient and outpatient settings.

•Monitored vital signs, administered medication, and assisted in treatment procedures following medical protocols.

•Collaborated with doctors and healthcare professionals to develop and implement a patient care plan.

•Maintained accurate medical records and ensured strict compliance with health and safety standards.

•Educate patients and families on health management, treatment plans, and preventive care.

09/2023

Lagos, Nigeria

Customer Service Representative

•Delivered excellent customer support through phone, email, and chat, resolving inquiries efficiently and professionally.

•Handled complaints with empathy, maintaining customer satisfaction and loyalty.

•Recorded customer interaction and feedback to help improve service processes.

•Assisted customer with product information, billing inquiries, and order tracking.

•Achieved and exceeded key performance metrics such as response time, customer satisfaction, and first call resolution.

Education

08/2017 – 2020

Lagos, Nigeria

Staff Nurse

Ilogbo Central Hospital

•Completed coursework in patient care, pharmacology, anatomy, and health management.

•participated in clinical rotations, gaining hands-on experience in hospital and community healthcare.

•Graduated with strong communication, empathy, and critical thinking skills. 01/2022 Customer service & administrative training Alison

•Trained in customer communication, complaint handling, and CRM software use.

•Developed problem-solving and interpersonal skills to enhance customer satisfaction. 05/2025

Lagos, Nigeria

Virtual Assistant Training

ALX Africa

•Learned administrative management, time management, and virtual communication skills.

•Skilled in tools such as Google Workspace, Microsoft Office, Trello, Canva, and Zoom.

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