Administrative Assistant / Office Manager (Bilingual)
Resume:
Claudia Hernandez
Davis CA 95616
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Professional Summary
Bilingual (English/Spanish) and highly motivated Assistant Office Manager with over 4 years of administrative and janitorial support experience. Skilled in customer service, data management, community coordination, and vendor relations. Proficient in Microsoft Office Suite and Publisher. Proven ability to communicate effectively with stakeholders and maintain efficient office operations.
Skills
● Fluent in English and Spanish
● Data Entry & Records Management
● Customer Service Excellence
● Vendor Coordination & Scheduling
● City Issue Resolution & Liaison
● Newsletter Creation (Microsoft Publisher)
● Microsoft Teams & Office Suite
● Board Packet Organization
● Clubhouse Scheduling & Planning
● Strong Verbal and Written Communication
● Team Leadership & Training
● Organization & Multitasking
Professional Experience
Seabreeze Management Company, San Diego, CA
Assistant Manager — February 2021 – Present
● Serve as primary liaison between residents, vendors, and HOA representatives to ensure smooth community operations.
● Draft and design community newsletters using Microsoft Publisher, keeping residents informed of upcoming events and updates. 2
● Coordinate with vendors for maintenance and service appointments; schedule and confirm project dates.
● Communicate with City of San Diego departments to report and follow up on city-related concerns.
● Maintain consistent and professional correspondence with HOA board members and representatives.
● Organize and compile detailed board packets for monthly HOA meetings.
● Manage scheduling and reservations for the community clubhouse and other shared facilities.
● Utilize Microsoft Teams and Microsoft Office Suite to manage documents, calendars, and internal communications.
● Train and support staff members to enhance customer service and administrative performance.
● Ensure high levels of customer satisfaction by addressing resident concerns promptly and professionally.
Nova Commercial Janitorial Services, San Diego, CA Janitorial / Office Clerk — January 2018 – October 2020
● Performed janitorial duties to ensure a clean and safe working environment.
● Entered and maintained data records with precision and confidentiality.
● Provided front-line customer service and addressed client needs professionally.
● Supported payroll preparation and employee scheduling.
● Fostered strong communication between management and cleaning staff. Education
San Diego Mesa College, San Diego, CA
Pursuing Associate Degree in Business — August 2024 – Present Mar Vista High School, Imperial Beach, CA
High School Diploma — Graduated July 2009
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