Remote Customer Support Specialist with Office Leadership Experience
Resume:
MaryBlanche Hengstler
Lima, Ohio 45805
**************@*****.***
Key Skills
Skilled in recruiting, customer service, reception, administration, sales, management, marketing, collections, fund-raising, bookkeeping, event planning, CRM & ATS systems and project management
Owned and operated four different businesses and supervised one hundred fifty employees
Performed as branch, district, territory and regional manager
Microsoft Suite, Quickbooks & (plethora of additional software applications) ATS & CRM systems
Professional Experience
H & R BLOCK (WAJ Management) St Marys, Ohio Dec 2023-April 2024 (temp thru tax season)
Office Manager/ Receptionist/Customer Service Professional
Scheduling appointments
Answer multi line phone, answer questions & forward to appropriate professional
Process payments of all types
Customer Service & Marketing
Maintain/order supplies as needed
Prepare bank deposits & deliver to bank
Manage both offices for marketing, calling campaigns, cleaning & security
Data entry & account updating in web system for every client
Sales of all Emerald financial products for tax refunds, etc
Set up all files for new clients
Filing of yearly tax returns in secure cabinets
Complete all daily, weekly reports & submit to franchise owners
Customer service, data entry & all security
Bookkeeping as needed
Assist with tax consultations for clients
Maintain security of confidential information in office at all times
OHIO WRIGHT NWOhio Aug 2023—Dec 2023 (office CLOSED)
Office Administrator/HR Generalist
Recruiting & interviewing
All hiring for NW Ohio
Schedule onboardings & trainings
Schedule drug screens & MVR checks
Customer service
Data entry & system updating
Billing, bookkeeping & banking
Payroll & time sheet maintenance
Manage NW Ohio office
Maintain/order office & training supplies
Inventories for PPE & trucks
Dispatch
Create & Set up all files
Complete & submit all daily, weekly & monthly reports
Maintain security in office at all times
H & R BLOCK (WAJ Management) Wapak/St Marys, Ohio Dec 2022-April 2023 (temp thru tax season)
Office Manager/ Receptionist/Customer Service Professional
Scheduling appointments
Answer multi line phone, answer questions & forward to appropriate professional
Process payments of all types
Customer Service & Marketing
Maintain/order supplies as needed
Prepare bank deposits & deliver to bank
Manage both offices for marketing, calling campaigns, cleaning & security
Data entry & account updating in web system for every client
Sales of all Emerald financial products for tax refunds, etc
Maintain a clean work environment
Set up all files for new clients
Bookkeeping as needed
Filing of yearly tax returns in secure cabinets
Complete all daily, weekly reports & submit to franchise owners
Customer service, data entry & all security
Assist with tax consultations for clients
Maintain security of confidential information in office at all times
TEMP STAFFING Lima, Ohio Jan 2022—July 2022 (business CLOSED)
Sr. Recruiter/Account Manager
Manage the account specifics and be liaison for several manufacturing locations/clients
Multi task & problem solve
All administrative tasks & onboarding
Set up files & accounts for candidates & process
Conduct candidate interviews, background checks & drug screenings
HR general tasks
Schedule appointments for interviews & assignments
Conduct Orientations specific to Procter & Gamble (several weekly)
Train & coordinate recruiting team in Procter & Gamble specifics
Mine resumes and comb websites to obtain candidates
Maintain ATS & CRM systems for candidates & accounts
MANPOWER CORP Lima, Ohio Aug 2020—Jan 2022 (office CLOSED)
Sr. Recruiter/Office Manager
Manage the account specifics and be liaison for Procter & Gamble location
Set up accounts for candidates & process
All HR generalist tasks
All administrative tasks & onboarding each candidate
Conduct candidate interviews, background checks & drug screenings
Schedule appointments for interviews & assignments
Multi task, problem solve & data entry
Mine resumes and review websites to obtain candidates
Create ads for openings & post on FB & ALL career websites weekly
Community marketing & social media marketing
Maintain FB presence with weekly videos & daily IM job application responses
Create marketing campaigns & materials for Lima market & execute them
Maintain ATS & CRM systems for candidates & accounts
Process weekly payroll
Manage ALL aspects of keeping the branch office running & open during & after CoVid protocols
HEADWAY WORKFORCE SOLUTIONS (RSS Ohio Dept of Aging) Raleigh, NC Dec 2019 –March 2020 (this state project was shut down by Gov DeWine when CoVid hit Ohio)
Statewide Interviewer
Traveled Ohio interviewing residents in assisted living & nursing home facilities
Input data received to clearinghouse system for Ohio state to review & process
Manage different team each day & schedule each team members’ work that day
Process personal payroll and expense reports for Headway
Any other administrative duties needed
Keep schedule moving daily & data entered before leaving facility
Facilitate minimum of 3 meetings with team members daily
Immediate reporting of any discrepancies within the facility or from interviews from residents to appropriate Ombudsmen
LIMALUXX (apartment rentals & Airbnb) Lima, Ohio July 2019—Aug 2020 (left this “on call” to go to Manpower FT)
Property Manager
Facilitate the “opening” of this property & schedule all workers needed
Recruit, hire & train all employees as needed
Maintain rental schedule daily/weekly for property
HR & bookkeeping
Collect rent monies & issue collection notices as needed
Administrative assistant to the property owners
Manage housekeeping, maintenance, and other employees daily
Review property applications & HUD applications for rental purposes
Address all property issues immediately & relay to owners
Process weekly payroll & ALL property expenses to submit to owners
Create & execute marketing materials & campaigns
On call 24/7 for resident needs/issues
Maintain P & L statements & all accounting/bookkeeping for tax & bill reporting purposes (QuickBooks)
D & S DIVERSIFIED TECHNOLOGIES Findlay, Ohio Jan 2014—June 2019 (I retired from this company)
Administrative Assistant/Business Development Manager/Accounts Receivable Manager
Administrative assistant & receptionist
Grade licensing tests for 17 states of STNA’s, MA, GXMO, Phlebotomists & Lead Abatement workers
Schedule testing for 18 states
Answer phones & respond to emails
Manage accounts receivable department & post all payments, reconcile accounts & communications
Created entire program for Accounts Receivable department & collected 175K of the outstanding 325K
Data entry & customer service
Maintain CRM system
Project manager for various new opportunities—created webpages, etc
Marketing for company to obtain new state licensures & brought 1 new state in
Created marketing pieces for printing & distribution
Hired as Admin assistant & grew my position to add other needs for this company
Maintain employees schedule & process payroll weekly
D & T WISE AND ASSOCIATES Lima, Ohio Jan 2019—Dec 2019 (I also worked here in 1982-1984 and again in 2010-2012)
Office Manager// Business Development Manager //Inside Sales
Employed by this company 4 different times since 1975
Recruit & train inside sales employees
Manage scheduling & payroll of inside sales staff
Cold/warm calls to schedule appointments for hearing testing
Create and schedule marketing events to generate sales appointments
Accounts payable & receivable duties
Data entry in CRM system & customer service, cashier bank deposits, etc
Manage business office in 2 locations & employees (this company has 4 locations)
Administrative Assistant and any other duties required by owners
PHYSICIAN SOURCE Miamisburg, Ohio Sept 2012—Oct 2013 (moved back to Lima due to ailing mom)
Senior Recruiter/Account Manager
Recruit physicians nationwide, also RN’s STNA’s PA’s
Wash/edit CV’s for presentation to facilities
HR general daily tasks
Data entry into CRM system (4 different systems)
Outbound calling of 150 per day or more (I always made 200+ calls daily!)
Maintain calendar for each placement for scheduling
Both permanent & Locums placements
Was liaison to Premier Health, Emcare & Schumacher Group facilities
Schedule all travel arrangements, etc for each placement
Negotiate rates for each physician & medical professional as well as submitting invoices for them
Marketing of all open positions & writing placement ads to attract medical professionals to the jobs
Customer service
Build relationships with each client to build up my client base/network for placement opportunities
FOURTH STREET MISSIONARY BAPTIST CHURCH Lima, Ohio June 2008 –Feb 2020
Vocal Choirs Director/ Praise Dance Director & Organist
Play organ for all services weekly
Recruit adult/youth choir members
Recruit dance team members
Conduct & direct 2 choirs (Youth & Adult) for rehearsals & weekly services
Teach students for all “Thursdays of Excellence” each week
Direct & choregraph all dance team performances & rehearsals
Travel with/chaperone all performances throughout Ohio of dance team & choirs
PAGEANT PERFECTION Lima, Ohio Jan 1983—present) (this is my own business & I work as I can schedule around my FT job)
Owner/coach
Recruit pageant/modeling students
Coach/train all students and all parents of students
Act as MC, judge, choreographer or coordinator for local, state, national & international pageants
Consult with students for talent presentations, wardrobe, make up & hair and routines for competitions
Place models & talent for varying jobs as needed/available
EXTENDED RESUME LISTING
INFINITI WATER SOLUTIONS (NW Ohio)
Office & Marketing Manager/ Recruiter/ Call Center Manager & Administrative Assistant
CYNMAN ENTERPRISES (Ohio)
Marketing & Sales (Inside & Outside) Community Representative, Admin Assistant
PHYSICIAN SOURCE (Nationwide) (Medical recruiting)
Sr. Recruiter/ Marketing & Inside Sales Specialist
CURRENT MARKETING (for Tumbleweed Grill)
Field Marketing Representative/Catering & Events Specialist /Account Manager(Dayton/Cincinnati area)
AN EVENT TO REMEMBER, LTD (Nationwide)
CEO & Owner (event planning & executing business events & personal parties)
PRESTIGE TAX & BUSINESS SERVICES
Tax preparer & Administrative Assistant/Customer Service
DES XCHANGE (Dayton)
National Accounts & Business Development Mgr, Call Center Mgr Marketing, Recruiting & Finance Mgr
CATHOLIC COMMUNITY DINNER THEATRE
Executive Artistic Director/Founder/Marketing Manager
GREYSTONE INADVANCE (Dayton) (Finance Co)
Call Center Manager / Marketing & Inside Sales Manager
THE FORCE (staffing) (Cincinnati & Dayton area)
Office Manager/Sr Recruiter
UNIVERSAL CHURCH DIRECTORIES (Ohio & Kentucky)
Territory Manager (Sales, Recruiter, Marketing & Accounts)
SASH & STORM
Office Manager/Marketing & Call Center Manager
AFLAC (Insurance) (Ohio)
C I T Sales Manager Recruiter, business-to-business sales, Section 125 & marketing (1099)
1st CHOICE CASH ADVANCE
Divisional Manager/ Asst. to President/Company Marketing Manager (Ohio)
ADVANCE AMERICA/NATIONAL CASH ADVANCE
Divisional Director of Operations (Michigan)
Division Training Manager/ Branch Office Manager (Ohio)
Auditor (Ohio & Michigan)
LEATHER LIMITED (Ohio)
General Store Manager/Asst. District Manager/Troubleshooter
ALLTEL COMMUNICATIONS (Ohio)
PRIMAX WINDOWS
Office Manager, Recruiter, Call Center & Marketing Manager
AMERICAN BOOK CORNER
General Manager
ELDER BEERMAN (Lima)
Department Manager (3 departments)
GROUND ROUND (Lima)
Hostess Trainer, Bookkeeper, Bartender, Prep Cook, Waitress, FOH Manager
SASH & STORM
Marketing & Account Manager
PIZZA HUT (Lima & Celina)
Day Manager
NATIONAL SHIRT SHOP
Assistant Store Manager
MARY BLANCHE’S DANCE STUDIO June 1968- Dec 1998
President/Choreographer/Owner
PROFILE
COMMUNICATIONS--- Public Relations, Marketing, Training, Human Resources, Employee Development & Project Management
Employee Development--- Successfully coordinated and implemented monthly training programs, assessed learning skills & styles and presented instruction. Extensive recruitment and retention skills in addition to
motivational capabilities to ensure my branches kept top sales talent. Supervision of staff from 1-100 employees. Recruit and motivate people, instill accountability, and achieve results.
Recruiting—full cycle recruiting from start to finish, including: mining, research, ad writing & placement, interviewing, backgrounds, drug screenings, eVerify paperwork, placements, orientations, ATS & CRM system. Performed as dedicated recruiter for one specific client (Proctor & Gamble) and also as recruiter for multiple clients of varying types with varied placements, needs & time frames. Coordinated & prepared payroll for up to 150 employees and helped employees adhere to policies & procedures for each company.
Writing/Verbal Skills--Innovative communication skills for effective
customer communication, proposals, correspondence, newsletters, internal
communications including policies, brochures and phone skills. Extensive work on
a “dialer” with varied CRM systems. Started 4 Call Centers from the “ground
up” including writing scripts. Skilled and well versed in SEO techniques.
Built web pages, event pages, HTML & extensive work with HootSuite, Canva, LinkedIn, Twitter, Instagram, TikTok & Facebook. Creation of CRM systems as data base or for data tracking purposes.Creating flyers, posters & brochures for print. Created “mass email” marketing campaigns & social media campaigns. Produced collections reports, skip tracing spreadsheets and forecasts. Ensured compliance to all policies and procedures. Extensive knowledge of CFSA practices, GLBA & HIPPA laws and regulations, and health insurance. Cold calling to CEO’s, pastors, private consumers & business owners. Adept at running all offices, large or small.
Marketing---Initiated and developed strategic marketing plans. Built 3 inside sales
rooms from the “ground-up” Produced advertising campaigns and designed flyers
and brochures for brand identification. Implemented and created visual
merchandising plans. Extensive work on “dialer” campaigns as well as “door to
door” & business to business. Expert at “vendor relations” and coordinating trade
show & other “events” for businesses.
Ensured timely implementation and adherence to Divisional and Corporate initiatives for marketing, operational, and business programs. Well versed & studied in “guerilla marketing”. Event planning & presentations for “fund raising” & charitable events, also planning & implementing business meetings of any size. Received National “marketing awards” from ADVANCE AMERICA & AMERICAN BOOK CORNER
SALES---Customer Relations, Presentations, Collections, Event Planning, &
Fund Raising.
Customer Relations---Designated as liaison for business-to-business
relationships. Specialized in customer service on the phone & face to face as
trainer and negotiator in collecting accounts receivable. Cultivated long-term
business and consumer relationships, customer centric. Well versed in business-to-business sales both in person & on the phone. (outside & inside sales) Extensive cashier, A/P & A/R experience in varied types of businesses. Also event planning, catering sales and loan processing.
Presentations---Self-starter who is well versed at working in a “team selling” environment with main focus on taking care of ALL customers. Formulated outlines and PowerPoint presentations for meetings, marketing campaigns & executive committee gatherings. Group & CEO sales presentation veteran both “inside & outside” sales. More than 40 years’ experience in sales with strong analytical & communication skills. Planned and executed display booth as vendor for home show events, county fairs & other exhibit shows.
Collections---Named “Top Collector” several times. Attended many courses & seminars in this field. Able to achieve “win-win” situations to stay in guidelines & exceed goals. Expert “skip tracer” and well versed in legal documents & court proceedings regarding collections. Risk and expense management analyst with extensive knowledge of FDCPA & experienced in both business & individual collections practices Designated as liaison for business-to-business sales. Well versed in QuickBooks & have done 1099 bookkeeping for various types of businesses including: finance & mortgage, construction & HVAC, arts & theatre and property & rentals.
ADMINISTRATION---Supervision, Budgeting, Auditing, Planning, Development,
& Project Management
Management---Held direct accountability for planning, staffing, facility
management and coordination of company policies and programs. Hired,
placed, trained and evaluated branch managers & assistants as well as auditing of
all paperwork including legal. Professionally trained auditor for financial
locations in all aspects of operations. Highly skilled auditor with keen eye for
anything needing investigated and the minor “details”
Entrepreneurial business management skills. Executive style of
professionalism with many leadership successes. Have been in charge of as many as 16-18 branches at one time. Strong time management and prioritizing skills. General ledger & GAAP accounting skills.
Planning--- Developed budgets in excess of $30,000,000, determined
procedures and ensured compliance for all locations within two states.
Supervised and streamlined process for new location openings.
Increased store profitability by scheduling specific tasks and deadlines, established & maintained inventory control techniques, completed payroll, formulated & executed financials with eye to the “bottom line” & promoted an elite sales culture. P&L responsibilities and projections. Project implementation skills and systematized purchasing techniques. Manage expenses and expenditures, optimize spending & adhere to company standards. Monitored performance to achieve District goals & budgets.
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