Hospitality Leader with Front Desk & Spa Expertise

Jobian Foster

Email: ************@*****.*** Phone: +1-876-***-**** Nationality: Jamaican

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Professional Profile

Dynamic and highly motivated hospitality professional with extensive experience in front office, concierge services, and spa operations. Skilled in managing payroll, revenue, budgets, and inventory, with proven leadership in team management and guest relations. Proficient in MS Word, Excel, and PowerPoint.

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Career Objective

To leverage my skills, leadership training, and hospitality expertise to contribute to a growing organization while achieving personal and professional growth.

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Key Skills

• Customer Service & Guest Relations

• Front Desk & Concierge Operations

• Spa Operations, Payroll & Revenue Management

• Office Administration & Information Processing

• Budgeting & Inventory Management

• Staff Incentive Management

• Problem-Solving & Decision Making

• Team Leadership & Collaboration

• Flexibility & Adaptability

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Education & Professional Development

Heart Culloden Vocational Training Centre – Certificate in Front Office (2010–2011)

Petersfield School – Certificate in Business Studies (2008–2010)

Petersfield School – CXC General Passes (2005–2010)

Focus: Accounts, Principles of Business, Office Administration, Social Studies, Information Technology

Additional Training & Certifications:

• Supervisor Training – Sandals Corporate University

• Hospitality Manager – Revenue Management, AHLEI

• 6-Month Leadership Development Program – Assistant Spa Manager

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Professional Experience

Sandals South Coast – Concierge / Spa Receptionist 2019

• Provided exceptional guest services and personalized assistance

• Managed spa payroll, revenue, budgets, and inventory

• Handled concierge requests and guest reservations efficiently

Beaches Boscobel – Front Office Agent / Concierge 2019

• Managed guest check-ins, check-outs, and inquiries

• Ensured smooth operations at the front desk

Sunset at the Palms Resorts – Front Office Agent Apr 2018 – Mar 2019

• Assisted guests with reservations, billing, and service inquiries

Collective Solutions – Workforce Analyst Oct 2016 – Apr 2018

• Monitored workforce performance and generated operational reports

• Responsible for generating staff weekly incentives

Sandals European Village & Spa (Red Lane Spa) – Receptionist Feb – May 2016

• Scheduled appointments and handled client inquiries

ACS / Xerox / Delta Airlines – Customer Service Representative / Floor Support / Quality Analyst 2012–2015

• Provided customer support and quality assurance

• Assisted with daily operational tasks and issue resolution

Caribbean Cruise Shipping & Tours Ltd – Front Desk Agent 2011

• Assisted clients with bookings, inquiries, and customer service needs

Black River Fire Station – Front Desk Intern 2 weeks

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Interests

• Youth development and education

• Research and learning

• Social engagement and networking

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References

Joselyn Stephens, J.P – Belmont District, Bluefields P.O, Westmoreland

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