Customer Onboarding & Operations Specialist

Contact

****************@*****.***

Wrens Nest Road, Dudley,

DY1 3LL

• Quick and willing learner

• Adaptable

• Delegation and

accountability

• Prioritize tasks effectively

• Conflict resolution

• Customer service

• Clear Communication

• Problem-solving

• Attention to detail

• Critical thinking

• Microsoft 365

• ERP software (IFS)

• Efficiency

• Self-driven and thorough

Skills & Attributes

075********

Keira Westwood

Personal profile

hiI am a dedicated and detail-oriented individual who adapts well to any situation. I am results-driven and consistently strive for efficiency and high-quality outcomes in everything I do. With strong communication and interpersonal skills, I build meaningful, long-lasting relationships with colleagues and clients alike, thriving in both independent and collaborative environments. My experience has strengthened my abilities in documentation, problem-solving, and critical thinking. I am now seeking an opportunity to continue growing professionally.

Experience

HOnboarding Executive - Culligan UK Ltd, Wolverhampton February 2024 – present In my current position as a Customer Onboarding Executive, I manage sales administrative tasks, including processing and verifying contracts and purchase orders with high precision to ensure accurate data entry into the company's system. In this customer-centric role, I establish strong rapport and lasting relationships with clients by delivering quality service promptly and professionally, aligning our company goals with theirs. Additionally, I collaborate with colleagues across various departments to discuss and implement the best strategies to meet our clients' needs and achieve our monthly targets as a team. Key duties and responsibilities :

• Handling order processing and accurate data entry

• Responding to client emails promptly, meeting Business SLA standards

• Continuously ensure high levels of customer satisfaction through effective communication and timely problem-solving.

• Building strong and loyal customer relationships by delivering outstanding service

• Resolve client complaints efficiently, ensuring a positive experience Service and hospitality specialist– Barchester, Dudley October 2022 – December 2023 In this role I collaborated with chefs, housekeeping, kitchen assistants, care staff, and nurse practitioners to ensure residents' comfort and well-being. Responsibilities included meal preparation, maintaining cleanliness in dining and kitchen areas, and assisting with stock management and record-keeping. this role allowed me to gain confidence in overcoming communication challenges, resolving conflicts, and fostering positive interactions, with a focus on delivering excellent customer service Key duties and responsibilities :

• Prepared and served meals, ensuring dietary requirements and preferences were met.

• Maintained cleanliness and organization of dining and cooking areas to meet health and safety standards.

• Assisted with record-keeping, stock rotation, and replenishment for smooth kitchen operations.

• Facilitated communication and resolved conflicts, ensuring a safe, nurturing environment

• Delivered exceptional customer service, leaving a positive impact through friendly, engaging interactions.

Voluntary Experience

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Hospital Volunteer - Russel’s Hall Hospital August 2022– April 2023 Care assistant – Russel Court October 2021 –May 2022 Education

Dudley College of Technology, The Broadway- Dudley September 2021 - June 2023 Level or equivalent in level 3 health and social care extended diploma Graded A

Beacon Hill Academy, - Dudley September 2016 – July 2021 Maths, English, Science, History, Health and social care, Imedia, Art Graded A, A*, A, A, Distinction star, Distinction, A* References

Available upon request

Qualifications &

certificates

• Full UK Driving License

• DBS Certificate

• Level 2 Food safety and

hygiene

• Leading Learning – Manual

handling 1.0

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